Assign the catalog task automatically when it gets closed

[Vamsi26]

Hello,

I am having requirement As an IT fulfiller I want to close an opened task in one click and to have my name automatically applied on "Assigned to" field if it is empty.

Here the Assigned to should be filled in automatically when closing the sc_task record if I am member of the Assignment Group. Can you please help me how can i achieve this.

Thanks.

[Ankur Bawiskar]

Hi,

Is the catalog task not already assigned to someone before closure?

It should be having assigned to as that user needs to work on that catalog task

Regards
Ankur

[Vamsi26]

Hello Ankur,

As I am an IT fulfiller the task is assigned to my group(i,e Field Services Group). If I click on Close Task as i am member of group the "Assigned to" field should be filled with my name.

Please refer below images:

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Thanks.

[Deepak Negi]

You can try this.

1. Create an onSubmit Client Script and write below code.

var action = g_form.getActionName();
if(action == "close_sc_task" && g_form.getValue("assigned_to") == ""){
g_form.setValue("assigned_to",g_user.userID);
}

I am assuming that the button is clicked by the user who is member of Assignment group.

I hope the answer helps, You can thank me by Marking the answer Correct or Helpful.

Thanks,

Deepak Negi

LinkedIn

[Ankur Bawiskar]

Hi,

but since the task is assigned to Field Services group somebody from that group has to start working on it and then close that

but if that is not the approach then when you click Close Task button you can update the code there

Also note you need to fill mandatory fields during task closure

Sharing the updated UI action code for Close Task

function closeTask(){
    g_form.setValue('state', 3);
    //Call the UI Action and skip the 'onclick' function
    gsftSubmit(null, g_form.getFormElement(), 'close_sc_task');
}
//Code that runs without 'onclick'
//Ensure call to server-side function with no browser errors
if (typeof window == 'undefined')
    updateTask();

function updateTask(){

    var gr = new GlideRecord("sys_user_grmember");
    gr.addQuery("group", current.assignment_group);
    gr.setLimit(1);
    gr.query();
    if (gr.next()) {
        current.assigned_to = gr.user;
    }

    current.state = 3;
    current.update();
}

Regards
Ankur