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Asset imports and CI updates

I've built a basic transform map to import assets into the hardware assets and it works ok.   This also creates a CI for the asset (fantastic) but i'd like to autofill some of the CI data from the excel file data import.   I tried mapping to Computer...

eschoon by Kilo Contributor
  • 4268 Views
  • 16 replies
  • 1 helpfuls

Resolved! Check attachment file type-client script

Hi All, I have written a client script to restrict attachment file types.I want to allow users to attach only .csv file types. written code for both portal and non-portal, On portal its working as expected indexOf returns different value for all csv ...

Sin by Giga Expert
  • 6029 Views
  • 11 replies
  • 15 helpfuls

Hide Empty Variables in RITM and Task

Hi All, I am working in service catalog. after submitting the service catalog i want to display only the variables which is available on the form view. I wrote some UI policy to hide some fields based on conditions. But in RITM and Task all variables...

Santhosh23 by Tera Expert
  • 3659 Views
  • 11 replies
  • 3 helpfuls

Show related objects field in list overview

How to show a related objects field in list overview?i.e. Request -> Request Item -> Catalog TaskRequest has "Requested for" field.In Catalog Task form you can ad Requested for (by dotwalk)In Catalog Task list you cannot select the related objects fi...

sctask_form.JPG sctask_list.png

Resolved! How do i create tabs in Service portal ?

Hi Experts ,   I have small query w.r.t the tabs in Service portal .  How do i create a tab and display records based on click . I actually need it similar to the screenshot below :  Note: - I have used the data with instance widget to fetch the reco...

find_real_file.png
Rishi23 by Kilo Contributor
  • 4495 Views
  • 9 replies
  • 1 helpfuls

Extract Incident from Email Subject and Add Work Note

Our goal is to send an email on the fly to the instance, have it parse the INC number from the subject line and add the body of the email to that INC as a work note. I've created an inbound email action to grab any email with INC??????? in the subjec...

Resolved! CI/User Relationships

There is a module 'CI/User relationship types' under Configuration application. We can also create relationships of ci with a user/group.But the question is, Where these CI/User relationships are stored ?I'm   sure that they are not in 'cmdb_rel_ci'...

Gurpreet07 by Mega Sage
  • 5308 Views
  • 5 replies
  • 1 helpfuls

sys_audit_relation table purpose?

Hi,I'm looking to track CI relationship changes (CI-CI and CI-Task-based elements) and wondering what the role of the SYS_AUDIT_RELATION table is.     Removing a CI-CI relation logs entries in here but adding a relationship doesn't.       It's obviou...

dwblack by ServiceNow Employee
  • 3856 Views
  • 2 replies
  • 1 helpfuls

Resolved! Displaying who is the active on-call member from the calendar

Is there a way to display who is the active on-call member from the calendar. For example we may have John Doe in Order position 3 and he is the active on-call member for the week but when we query the roster it will display who is in position 1 inst...