Assignment group autopopulate based on use's email

Swati k1 · ‎02-15-2024

Hi All,

I have one requirement to auto populate group name based on user's email but below not working , tried so many ways but could not achieve please help

NOTE: Atul please dont reply on my question your always giving irrelevant reply diluted question plz dont do

function onChange(control, oldValue, newValue, isLoading) {

var caller = g_form.getReference('requested_for', doAlert);
}

function doAlert(caller) {

var email = g_form.setValue('email', caller.email);
var email1 = g_form.getValue('email');
var email2 = email1.toString().includes('@brillio.com');
alert("sgsg" + email1);
alert("sjsj" + email2);
if (email2) {
g_form.setValue('assignment_group', '1519fcdadbe2830027f17db33c961949', 'Helpdesk Team');
alert(assignment_group);
} else {

// g_form.setValue('assignment_group', '214d4cd68718c210f505cbb5cebb359a', 'IMG Helpdesk Team');
g_form.setValue('assignment_group.sys_id', '214d4cd68718c210f505cbb5cebb359a');
alert(assignment_group);
}

}

Community Alums · ‎02-16-2024

Please replace your code with the below code. It is working fine for me. I just replaced few commands.

Also I noticed that you've removed the isLoading line in your code & because of it the script will execute onLoad & onChange as well(In my code I added that condition as well).

function onChange(control, oldValue, newValue, isLoading) {
   if (isLoading || newValue === '') {  //If you want your code to execute on Load as well you can comment if condition.
      return;   
   }
var caller = g_form.getReference('caller_id', doAlert);
}

function doAlert(caller) {


var email = g_form.setValue('description', caller.email);
var email1 = g_form.getValue('description');  //replace description with your variable i.e email
var email2 = email1.toString().includes('@example.com');
alert("sgsg" + email1);
alert("sjsj" + email2);
if (email2) {
g_form.setValue('assignment_group', 'b85d44954a3623120004689b2d5dd60a', 'CAB Approval');
alert(assignment_group);
} else {

// g_form.setValue('assignment_group', '214d4cd68718c210f505cbb5cebb359a', 'IMG Helpdesk Team');
g_form.setValue('assignment_group', '477a05d153013010b846ddeeff7b1225');
alert(assignment_group);
}

}

Please mark it as "Accept as Solution" and " Helpful. if this solution helped you.

Thanks & Regards,
Madhan Somesh.

View solution in original post

Sumanth16 · ‎02-15-2024

Hi @Swati k1 ,

Create script Include and On-Change Client script.

Please refer to below thread

https://www.servicenow.com/community/itsm-forum/auto-populate-name-based-on-email-selected/m-p/23517...

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

James Chun · ‎02-15-2024

Hi @Swati k1,

Can you try changing your code to something below:

if (email2) {
g_form.setValue('assignment_group', '1519fcdadbe2830027f17db33c961949');
} else {
g_form.setValue('assignment_group', '214d4cd68718c210f505cbb5cebb359a');
}

If it still doesn't work, can you elaborate on what 'alert' you are getting?

Thanks

Andrew_TND · ‎02-15-2024

Hi, instead of adding to your technical debt can you not leverage the auto assignment rules?

Auto Assignment documentation

Please mark as helpful or if it’s resolved the issue, CORRECT!

Alp Utku · ‎02-16-2024

Which form are you working on? Incident, SCTASK etc?

I would suggest you to create Business Rule on the form (table) you work on.

You can achieve your requirement without coding.