Assignment Group group type not available

aharper00 · ‎10-20-2015

Curious if anybody can help me with something that I figured out once before but have no idea how I did it. How do I make a group an Assignment Group? If I click on "type" from within the group the selection "Assignment Group" is not available. Because of this, I can't assign tickets to a person in that group. I figured this out a couple months ago in my Dev environment but have no idea how I did it. I have searched the site and don't see what I'm looking for but the wiki helped me before (just don't remember what I did). Thx.

mechamberlain · ‎10-20-2015

Out of the box, the Group table (sys_user_group) has an attribute called "Type" that is a reference to the Group Type table (sys_user_group_type).

You should be able to add whatever group "types" you need to the Group Types table. They should then be usable. For example, you can use reference qualifiers on selection fields on forms to limit selections by type...which I think is what you're after.

I hope this helps.

Marty

Example:

View solution in original post

Pradeep Sharma · ‎10-20-2015

Hi Aharper,

Are there any reference qualifiers on this. Please check the dictionary of the field once.

http://wiki.servicenow.com/index.php?title=Reference_Qualifiers

aharper00 · ‎10-20-2015

I think this is one step further than I need yet. If I click on a Group, add the field for "Type" and click it... "Assignment Group" is not a type that is available to me.

Pradeep Sharma · ‎10-20-2015

Hi Aha,

So there is no reference qualifier or any conditions on that field. Please confirm.

aharper00 · ‎10-20-2015

I may not have done a good job explaining.

On my Incident form is a field for Assignment Group. That field appears to be working properly. The problem I have is that there are no groups in the field because none of the groups have the Group Type of "Assignment Group" turned on for them. If I go to Administration | Groups I can open a group that I want to be used for assignments. If I click on the "Type" field I have two options... catalog and survey. I'm missing the group type of "Assignment Group." How do I get that group type to be available?