Hello Everyone, I have an Requirement in Agent Workspace. we would like for the interaction to be automatically closed when it gets attached to a TASK, INC or RITM. Thanks in advance. Rajesh B.
Hello Everybody, We have a requirement to create a generic flow for catalog items that can be reused for multiple catalog items in the future. Based on the RITM state, we need to set the corresponding stage.Please suggest the best practices for imple...
Hi Everyone,Can we add AI search for showing knowledge articles like we configure record producer ?There is a direct module as Record Producer Configuration to configure AI Search, but I am not able to do same for catalog item. Please provide your su...
Hi Team, We want to Identify Proactive problem management use cases & implementation .One way is to look at the incident data, look for re-curring incidents and this is a manual process. I am looking for some guidance here like what and how should b...
In normalization services guided set up there is a step which update the company field reference across the system. However it skips any customized references and out-of-the-box reference qualifiers which are not empty. In my instance there are more...
Hi team, I have created a Line chart report , with standard calendar and per week . By default report showing Monday as start date. Do we have any option to change the day, Friday instead of Monday? Please help. Regards,Saranya
Created UI page containing few checking and submit button. The button functionality is working for admins. But it is not working for any other users when clicked on submit button.
I am seeking guidance and best practices for relationship types to use when creating various relationships in the CMDB as well as definitions for relationship types. As pictured below I have four different scenarios outlined as well as an image I fou...
OOTB on now mobile when we view an approval record it gives very brief details on the change, which isnt enough to make a decision. How can I add all the relevant details or give a link to the change record to see the details?
Hello all,I’m trying to move a decision table created in the Dev instance to the Test instance. I created the entire decision table from scratch and ensured each update was captured in the update set. While moving the update set, there were no previe...
Hi All,I have the following use case to implement for the Change form:If the change is in the New or Assess state, the Change Requestor or Assigned To user should have the ability to cancel the change.If the change is in the Scheduled state, only the...
Hello Everyone, We have a requirement to automatically close an RITM if its state remains in Fulfillment for 5 business days. Additionally, we need to send a notification in Microsoft Teams when the RITM state changes to Fulfillment.If the customer s...
特定のカタログアイテムをポータルから起票する際にzipファイルの添付を禁止したいのですが、何か良い方法はありますか？テキストファイルをメインに添付したいと考えております。
Hi, Would like to know the difference between Knowledge and Attached Knowledge related lists on catalog tasks and Incidents. Any articles added to the task from knowledge suggestions by clicking on 'Attach to Task/Incident' will be added to Attached ...
Hi All, As of today assignment group field if being used from the task table. But now i have a requirement if i open incident,problem,sc_request_incident_task_problem_task,sc_task tables open and trying to select assignment group reference icon, it s...