Resolved! Reopen a Closed Change
Hi,I wanted to know if it is possible to reopen a change ticket. If so, how?
Forum Posts
Not able to search in the global search in service portal
Hi All , In the global search of service portal one of the catalog item is not visible but while opening the URL is opening .Can anyone tell me why catalog item is not visible Thanks and Regards,Chandan
Copy partial project
I used the "copy partial project" tool/option from the project context menu and the action completed successfully, but it doesn't display the project tasks in the project tasks pane of the UI. I can tell that the process completed successfully by vie...
User Criteria Application to Audiences
Hi Everyone,I have added a list to Agent HR Workspace.while trying to create Audience, User criteria Inclusion and Exclusion lists are not displayed even after the property glide.ux.user_criteria_enabled is set to true.Please Pour your Insights.Thank...
Resolved! ITSM - Change & Service Request functional definitions
Hi all, For change and request, can you please share with me:- When and why are they created? (e.g. why I should open a change/request rather than a demand or project?)Can you please share examples? - Who creates change request? Can you please provid...
Resolved! Prevent incident from being closed if Playbook is running with open activities.
Hi All,I am looking for a way to prevent an incident from being closed if there are activities still open on the playbook.In this Incident I have activities still open that I want to ensure the SD follow. As you can see I am able to resolve this inci...
Trigger a single notification to all the change owners in cc.
Hi , A scheduled job runs daily, and upon execution, it automatically creates entries in the Change Request table. Once these change requests are generated, a single consolidated notification should be triggered and sent to all respective change owne...
kb article number getting duplicated after migration
Hello All , Few days ago, I migrated Knowledge articles from instance A to Instance B. But after migration ; there are several Kbs found with same number in KB article list (one record from A and another record from B ). Main issue is , they both ar...
Dynamic filter in custom form
Hello mates, i have below scenario how we can achieve this please suggest me.We currently have ‘UAR Quarters’ which are used to created User Access Reviews based on a simple filter that runs against UAR templates. We want to update this filter to be ...
Query match ACL Error
Hi Few of the non admin users are experiencing errors related to a table Error is part of the query on rm_enhancement has been ignored because of insufficient access for query match operation on rm_ enhancement.active Where there is no type of operat...
Make Rich Content type records to be in a separate tab when using AI Search
We are setting up AI search for our support portal. Knowledge and catalog items are visible as separate tabs (see attached image).How can we have a separate tab for Rich Content type records (microsite) as well?
Resolved! I found some mistakes in PDI while ATF test is running
Hi,I 'm working one requirement. My requirement is for example when we are requested a catalog item like iPad Mini. So, in that catalog item have one variable that is storage. In that storage variable we have 3 options like 16GB, 64GB and 256GB. So, ...
Resolved! Auto populate user details based on a question
Hi, Some help please not sure what am i missing here either of the user details are not populating at all. These are the variables i created: script include i created: Catalog client script Regards CarolMa
Is there a way to automate Change ticket creation from Confluence Page?
In our weekly release process, we do the review via a Confluence page where teams create their technical support notes and had it reviewed for approval if no concerns. We are exploring the automated creation of Change tickets from these technical not...
How to add sn_hr_core.admin role to admin role?
Hi,While testing roles, I accidentally removed sn_hr_core.admin from admin role as admin.Please find the below screen shot admin role with sn_hr_core.adminNow, when I try to add the sn_hr_core.admin as admin, I do not find the role name in the availa...
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