ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

User not receiving notifications - no obvious reasons why!

Hi All, Very stuck here - we have a user who doesn't seem to be receiving engineer update notifications that other identical users in the domain (same roles etc.) are getting. Conditions below: Are there any obvious reasons that could lead to this i...

find_real_file.png
Alex Wheeler by Tera Contributor
  • 2445 Views
  • 5 replies
  • 0 helpfuls

Resolved! Catalog Item which does NOT create a REQ/RITM records?

I have a catalog item and a flow which I've assigned as the process engine.  The flow itself looks at the data and determines which table the record should be going to, then creates the record. Ultimately the process serves more as a record producer ...

MBarrott by Mega Sage
  • 931 Views
  • 2 replies
  • 2 helpfuls

Resolved! Enable audit and activity formatter

I have a requirement to enable auditing and add activity formatter for a custom table. But Im not sure if its correct to enable audit to all tables. Will it impact performance and storage space?Additionally, what are the factors I should consider bef...

Sruthi17 by Kilo Sage
  • 556 Views
  • 2 replies
  • 2 helpfuls

Resolved! Stay in page after pressing 'Submit' button

Hello, I'd like the 'Submit' button for new Change Requests to not redirect users to previous screen, rather redirect them to their new Change Request.I found the UI Action of 'Submit' on table 'Global', I just don't want to mess it up by doing stuff...

RonAlmog by Tera Contributor
  • 720 Views
  • 7 replies
  • 0 helpfuls

Ui page cancel and confirm button for service catalog

HiCan anyone please help me with code correction for the ui page:I'm not able to submit catalog item when we clicked on confirm button in servicenow during submission of catalog item request, im getting an dialog box but after clicking on confirm but...

raj765_32 by Tera Contributor
  • 366 Views
  • 3 replies
  • 0 helpfuls

Resolved! Discovery Location Update Issue – Need Assistance

Hi everyone,I'm currently facing an issue with the Discovery tool. Here's what's happening:We had a user travel to another country, and Discovery scanned while they were abroad. As a result, the location of their US assets was updated to a site in Ge...

Catlog Item

For catalogue items, where line manager approval is there - approach all form owners and inform them that if line manager will not approve ticket within 3 Days/?,  then approval will go line manager's manager which we are going to implement.Could any...

Resolved! Related list issue with Problems and attached Incidents

So we have a Problem that has a few Incidents have been manually attached to it from the related list on the Problem record  The way I believe it should work is that if I go into one of those Incidents (ex INC0025026) I should see this Problem in its...

Problem-incidents-attached.PNG Incidents-no-Problem-attached.PNG
Tom Alday by Mega Guru
  • 10619 Views
  • 32 replies
  • 7 helpfuls

Transferring a form section with update set

I am trying to transfer an entire form section on the Change Request table with an update set.I read previous forum questions and understood I need to transfer the data by using Form Layout.The thing is the data gets transferred properly but I don't ...

RonAlmog by Tera Contributor
  • 517 Views
  • 2 replies
  • 0 helpfuls