How to change bold font in most viewed in esc portal
How to change bold font in most viewed in esc portal article header as bold font.
Forum Posts
Unable to change the categorization from the RITM record
Unable to change the categorization from the RITM record – these categories / sub categories is should allow reclassification. Also Catalog type values are missing.
Get active user count from location
Hello all, i have below requirement,Add a field to use in reporting, list, and form views that holds the current number of users in the current location and child locations.Table: cmn_locationAs i understand we need to get the active users from locat...
Resolved! licenses
We are recommending ServiceNow for our customer, can someone help us out on how to procure licenses?
How do I edit the primary navigation?
How do I edit the primary navigation bar on the left? I want to modify the "All" menu but despite having done so several times, I'm completely blanking on what it's called and how to get to the editor. Thank you! Edit: It's the attached menu, I want ...
Resolved! How to set this Email inbound action request?
Good afternoon.I am new to Inbound email action, and please help me with this requirement.Requirement: @Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar
Zing search engine
Does anyone know whether ServiceNow plan to phase out Zing?
Get your voice heard: Participate in ITSM UX Research Panel now!
We are inviting ServiceNow ITSM users to be a part of our UX Research Panel to get your voice heard and shape the future of ServiceNow ITSM products. Your feedback matters - and we want to hear them to be able to deliver the best customer experience ...
ServiceNow and SAP Charm Integration
I have been working on an integration project where I need to integrate ServiceNow to SAP Charm without using the connector provided by ServiceNow. Has anyone done that ? The first step is to connect with SAP charm using a preferred authentication me...
Exclude specific user from receiving notification based on ownership group
There are few KM expiry related notifications.Is it possible to exclude a specific individual from receiving notification based on ownership group of the articles.Suppose I am in multiple ownership groups but I only want to receive notifications for ...
Change text colour of work note and additional comments
Is it possible to change the text colour of work note and additional. Unable to set the colour bar for work note and additional comments but I need to change the text colour of additional comments and work note
ESC portal
In above image there is header menu called technology service. under this i need to add one category called human resource. I tried to add new topic in that taxonomy. Nothing works. Also i need to add new menu like technology service as groups.
Knowledge Article Feedback Notifications - Links Not Redirecting to Articles
We have notifications created on kb_feedback_task table when a user submit feedback for the knowledge articles they get the below notificationIssue here is when they click on the article they are getting below errorBut when I tried to open the knowle...
glide.ui.date_format.first_day_of_week not working with Schedule Page
I did set up a new schedule page based on the OOTB Maintenance Windows and Changes (cmn_schedule_page). This new schedule page queries without any issue all our outages which are type "Planned maintenance". When the view of this schedule page or any...
Next experience search with more details
Hi Team, When we search any text from the RITM we get the results as shown below, however the RITM results doesnt show the short description field in the search results, is it possible to add it? If ys, can you please let me know how?
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