without WFO' you would create a child schedule with holidays as schedules entries, but how do you set up schedules with WFO to account for holidays?is there any other way than creating multiple schedule plan/shifts that exclude holidays?
Portal configuration page and widget in editor page is coming empty. Is anyone facing the same issue in PDI.I am on yokohoma version
Hello All, I have a requirement , where I have one variable on my Form as 'Status change' which is a selectbox and it contains multiple option such as cancelled , on hold , waiting for resource etc , whenever User changes the value of the 'Status Cha...
Restrict Category Picker Field:Users with the knowledge role should be able to select existing categories.They should not be able to create new categories via the reference picker or popup.Prevent Field/Column Creation:Users with the knowledge role s...
Hi, I'm trying to configure the 'Short Description' field from the release parent to populate the 'Project Name' field in related tasks. However, the current business rule is incorrectly updating the related tasks using the 'Description' field from ...
Hi all, I have been tasked with seeing if ServiceNow can change the colour/notify in the incident list when an update has been added to an incident from the customer? below is an example of an incident: Can the list view background change colour for...
Hi all,I’m trying to set up a ServiceNow-to-ServiceNow integration using OAuth 2.0 Client Credentials grant type.On Instance B (target):Created an Application Registry (type = OAuth API endpoint for external clients).Created an OAuth Entity Profile f...
Hi Everyone, I have created a custom portal in ServiceNow, and I need to restrict access to this portal so that only users who are part of a specific assignment group (Hardware) can access it.The requirement is:Only users who belong to the Hardware a...
Hi community, I am looking at an OOTB feature to track/log the time spent on each state in incident, change, or other tables extending from basic task table. As a result, I can analyze where the bottle neck is and improve. Could you help to share you...
Hello All, We have an inbound action configured to copy the email body into the work note, but it has failed for some records. This is especially puzzling since the condition seems to be satisfied. I’d appreciate your help in identifying the reason f...
What is 'Affected products' (referring to Configuration items) and 'Related Catalog items' related list in Knowledge article? Whats the use of it?
Hello @Everyone,I have been trying to remove the notifications icon from the right contextual sidebar in the SOW workspace.I already tried doing this using UI Builder, but wasn’t successful.Could anyone suggest from where and how this can be removed?
In a catalog form i have two variables one is check box other is list collector my requirement is if i select the check box it should populate only few records in listcollector varaible(need to restrict other data) if unchecked it should populate exc...
Hi, In case form resoution code field--> dictionary entry form is global scope but under that choices is case scope but i want to edit the choices but i am not able to edit it it is showing error below screensort.Can anyone please help on this. It wi...
Hi, Does anyone have any idea when this email notification is triggered it sends the notification twice?
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