Standard Template Statistics tab
Can anyone tell me what role is required to view the Statistics tab on the Standard Template?
Forum Posts
Resolved! Unable to see Article Body in creating or editing of KB Articles
We noticed recently that all our users with the Knowledge role are no longer able to edit or create new articles.The Article body box doesn't show Confirmed they have the needed roles, and it works for myself (but I have admin) Roles they have are
How to bulk set RITMs inactive (active=false) for particular Assignment Group
Hi All,I need to make RITMs inactive (active = false) where the assignment group is "Test Group"`. There are approximately 30,000+ matching records.Questions:What is the best practice to perform this bulk update safely in Production?Should I use Scri...
BLOG - Auditing Record Field Changes
Tracking record changes is essential for maintaining transparency, audit readiness, and operational control in ServiceNow. Although the Activity Formatter helps track field updates, it requires manually reviewing each record, which can be time-consu...
Configuration Item not displaying data on incident form
Hi Team, when I am creating a new incident I have a field called Configuration Item. after clicking on the reference icon I am getting all records under the cmdb_ci table in that reference field. However, I have not given the configuration item v...
What does the Read column in label entry form mean (I see to values 'No' and 'Yes')
I am trying to see tags in the label_entry form. There I can identify the tags however some tags see the read column as 'No' and some as 'Yes'. My initial assumption was No means delete however, If I delete the Tag entries get deleted from the label...
Resolved! Restrict a type of state to only one item
I wanted to know how I can make the Pending state appear only on a specific item without showing up on the others. Is that possible?
Correctly add a custom section to Service Operations Workspace
I wanted to add a custom section to Service Operations Workspace. I changed the form view to SOW, so the section is now visible in the workspace, but all related logic from UI Policies and Client Scripts no longer works.What is the correct workaround...
Resolved! I’m facing an issue with approvals on a custom table that extends Task.
Scenario:I created a custom table extending Task.Added a new State choice called “Awaiting Approval”.Built a Flow Designer flow with the following logic:Trigger: Record updated → State changes to Awaiting ApprovalAction: Ask for ApprovalIf Approved →...
Resolved! Placeholder for String field on the From
Hello all, Could you please advise how to add Placeholder (Example text) to the field on the form in ServiceNow? I need something similar to Example text added to Variables? For example I want to add to Description field to Incident form the follow...
Is it possible to remove seconds from Planned start/end date of change request?
Hi there, I wanted to check if its possible to remove seconds from "planned start" or "planned end" of a change request without any customazations? Thanks!
List collector
Hi Guys I have created a record producer , in that i created a field with list collector , like when i select the options and submit the record , then it stores the option as some numbers . I don't get the name of those choices in that field.Thanks i...
How to report average age (in days) of open RITMs for a catalog item
Hi team,I’m trying to create a report (without using Performance Analytics) to find the average age (in days) of open RITMs for a specific catalog item.My requirement:Filter on specific catalog itemConsider only open / active RITMsShow average age in...
Resolved! is it recommended to create a CTASK Automatically for Reviewing CHG when the CHG is in Review state
The following are the states in Change Management in ServiceNow. New, Assess, Authorize, Scheduled, Implement, Review, ClosedIs it recommended to create an automated CTASK under the Change Ticket for validating the change that is implemented? Already...
Resolved! Restrict creating incidents using incident.do
Do you guys know what is the best way to prevent users from creating an incident using incident.do? We want to encourage users to use the Service Portal so that an Interaction record gets created first before an incident.
