Assignment group is not showing in incident/change/problem form for ITIL users.
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‎05-14-2019 10:26 AM
Hi All,
We are having two instances, one is with the Kingston(Prod) and another with the Madrid version(Test). We are testing the Madrid upgrade.
While impersonating the User who is having itil - role in the Kingston we are able to see all the fields( incident, problem, change etc), but when trying the same in Madrid the assignment group is missing in all the form views(incident, problem, change etc)
Kindly help me.
Thanks in advance.
-RMohan
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‎05-14-2019 10:31 AM
What happens if an admin open the incident form? Are they able to see assignment group?
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‎05-14-2019 10:39 AM
Hi Brian,
Yes the admin is able to see the assignment group.
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‎05-14-2019 10:41 AM
Sound like some sort of ACL issue. Since this is happening on all tables that are extended from task I would take a looks to see if there are any ACLs on the task table that are task.assignment_group with a read operation.
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‎05-14-2019 10:46 AM
I just checked the ACLs for task table and did not find any Access Control for Assignment group.
