Resolved! Survey assessment Due Date
Hi all,Can anyone tell from where the Due Date on the Survey assessment populates and whether it can be changed Thanks in Advance
Forum Posts
Can you remove the totals from the pivot table reports?
I have a table that gets populated with indicators by month, then I make a pivot table report where I have the indicator title on the rows and the month on the rows and then I have the sum of value as the data. Month by month this table is populate...
Resolved! Convert Business duration into hours.
Hi All, I have a requirement to convert the business duration value into hours.right now value is populating as days hours minutesI tried some scripts but that is not working. Please help in this. Thanks,Sam
Resolved! how to create a report that counts how many/which tickets were transferred from a specific group?
I need to create a report that counts how many/which tickets were transferred from a specific group (Level 1) to another group (Level 2). How can I do this?
Resolved! Now Learning - Voucher
How do I prove on Now Learning that the company I work for is a partner and get a voucher for the CSA course?
Need to update reference field by using background script
Hi Team,I have a field called location in cmdb_ci table which is OOTB. I have created a custom table and create a field in cmdb_ci referencing to custom table. Based on the OOTB location field need to update custom reference field in servicenow. How ...
Resolved! UI Policy or UI Action
Hello, I am trying to get a multi-line field to appear on a catalog item when a user selects yes to a question on another field. Does it require UI Policy or UI Action? The question specifically is: Is Cabling Required? Y/N. If Yes is selected, “E...
Resolved! Get Cost Center Field to automatically populate
Hello, On a catalog item, how do I get the cost center field to automatically populate when the Requested For field populates and/or when Location field is populated.
Difference between Child Incidents and Incident Tasks
Currently in our instance, agents can create both Incident Tasks as well as Child Incidents on an Incident. We need to get a better understanding into the differences between the two, the use cases both of these serve, is it best to keep both enabled...
Unable to create cross scope privilege from global to customer service
Hi,We have a requirement to call a function of Customer Service scope (accessible only this scope) from Global application.Since we are unable to call directly that script include from global, hence, we are trying to create cross scoped privilege acc...
As an approver, I want my submitter to redo the form fields if I reject it
Hello everyone, As an approver, I want my submitter to be able to update the form he submitted with notes I provide. The notes aren't necessary, but would be nice. I thought I would use the "Rollback to" workflow, however, I am not sure how or if th...
Remove Option is not working in Ritm/Sc Task
Hello Community, I need a remove a choice of variable of a variable set, so i written on load client script g_form.removeoption() and removed the variable choice, but it removed the option from service catalog, but when a requested is created i am st...
Duplicate entries in the Stages in the RITM record.
Hello, Duplicate entries are showing for the stages of the RITM to the front end user even though not having the duplicate choices.Checked in Flow Designer also, and there is no duplicate stages and checked in s workflow -> stage sets entries of RITM...
how can i move the list layout changes from dev to test
how can i move changes of list layout from one instance to another through Update set or XML?
Confidential settings
Hello Community, Hope you are doing well! We received the requirement to display the 'user name' as 'anonymous' in the 'activities' for requested item form if requester select the 'confidential' field value as 'yes'. is there any solution without man...
