How to add more fields in knowledge article content widget
Can someone please explain How to add more fields in knowledge article content widget without cloning the widget . I am trying to add more field same As shown below next to rating
Forum Posts
AV Equipment in Asset Management
Hi all, We have a requirement to track life cycle of all "AV(audio/video) Equipment" in ServiceNow Asset Management. And when i check there are no classes for these type of equipment. Can you let me know how did you implement your tracking your AV eq...
How can I determine if the email ID is present in the group member record?
I have a requirement involving two variables: "Email ID" and "Type of Access." The "Type of Access" variable is a reference field linked to the group table.Here's the scenario: When a user enters their email ID and selects a type of access, the syste...
External vendor accounts and access storage
Looking for suggestions.... We are currently licensed for ITSM and Project Management. I have been asked to research if ServiceNow is capable of storing external vendor account details and access. From time to time, we are requested to provide aud...
Resolved! Auto Populate record producer field on the selection of first field.
Hi All,I have a requirement like the record producer fields should be auto filled based on the first two field selection.E.g. I have to two field business function and business process so once if user select those fields and if already there is a rec...
Resolved! Transfer table with data from an instance to another instance.
Hi, I have created a table and added data to the table. Want to move the same table with data to another instance. FYI: I've tried exporting the table (by using xml of the table) to the other instance but could not find it in the instance. Need help...
Resolved! How are Multiple ACL Rules at the Same Point in the Processing Order evaluated?
Below is what is stated in the Wiki. I find it contradicting.....If ServiceNow matches two or more rules at the same point in the processing order, the user must pass any one of the ACL rules permissions in order to access the object. For example, if...
SLA % on Portal is not getting automatically refreshed
Hi all, I have recently worked on a Service portal requirement, where in I was asked to create 2 new custom widgets i.e., 1 to show the Approval status & 1 for Fulfillment SLA (Business Elapsed percentage). See attached screenshot The problem I am fa...
What is the Role required in order to import data into service now?
What is the Role required in order to import data into service now?
Approach to implement Retroactive Change in Emergency type of Change
May I know the approach to implement Retroactive Change in Emergency type of Change.I have a requirement to implement Retroactive Change with a choice field.If the choice field is selected as Retroactive, then the state allowed should be from New to ...
Edit Row of Multi-Row Variable Set triggering "On Change" catalog client script
I have a MRVS with 3 variables, one Select Box and two Single Line Text. The Select Box has 2multiple choices and also configured to include "None". Created a catalog client script (On Change) that will set the values of two Single Line Text fields b...
How do we track if an article was used to solve a specific INC ticket?
As we roll out the knowledge base, we're trying to see how many times an article was used for the resolution of INC tickets. Is there any way to track this?What are some other more interesting Knowledgebase trend stats that you guys are looking at ri...
How to import bulk records in service mapping?
How to import bulk records in service mapping? is there any excel template needs to follow? and what all the fields required? and per the course I see that discovery starts when we click on view map, so should we need to configure discovery schedule ...
Resolved! Advance reference qualifier
ISSUE WITH ADVANCE REFERENCE QUALIFIER Created Advanced Reference Qualifier in Catalog Item (with variables 'group' and 'assigned')to fetch values of users only of selected group. But this is not workingNeeded help to solve this.
