How to calculate ageing of each RITM?
Hi All, We need to calculate the age of each RITM. How can we achieve this? Requirement is to show this data (age of each RITM) in Dashboard. Thank you..!!
Forum Posts
Resolved! Catalog Item Variable Auto populate email disappering in backend
Hi All, I have issue on a catalog item variable autopopulate from backend. I have created a new catalog itemAdded 3 Variables 1. Requested for ( User reference table)2. User Email ( Auto populate from user reference table dot-walkin EMAIL)3. Reportin...
Set instance default Language to "British English (United Kingdom)"
Hi Experts, I want to set the instance default language to "British English (United Kingdom)". I could not find it in "System Localization" module. Please see below screenshot. Please tell what I need to do to set the language? Regards Ramandeep
Resolved! Mousover Help Text in Record producer's Multiple Choice different options
Hello guys!This regards a Record Producer. I want that when you point with the mouse over one of the Multiple Choice options, that a specific help message is displayed for each option you hover over.How do I achieve this? Should I create an onChange ...
SMS Integration with third party Service provider for Major Incident Communication
Hello everyone,Would like to have expert advice what are the possible ways for below requirement. Customer Requirement:For Major Incident communication update, customer would like to use 'SMS' functionality using which system should send text message...
Resolved! Asking name instead of table selection for Create Record action in flow designer
Hi, I tried to create record through action in flow designer. But, previously I have selected table name in the 'Table' field and updated the fields. But right now, it's showing fields like 'Name' and 'Entity'.It's looking like strange, because I una...
Resolved! How to make specific states appear based upon requested Catalog Item
Hello all, I am trying to determine how I can utilize field dependency (or some other platform functionality) to make it so certain states appear on a requested item based on the catalog item requested. I have a very specific request which has requir...
Mobile Agent app jpeg files into a ticket using the Now Mobile and Agent (IT) apps
Hello Team, Can't attach jpeg files into a ticket using the Now Mobile and Agent (IT) apps. It makes the user unable to attach screenshots or manager approval. Note: Jpg is working but JPEG is not working. Thanks
Add/remove users into group
Hi Team, I have custom table for example ABC, it has 2 fields User-> reference to user table, group->reference to group table.Any addition/deletion I was users should be added/deleted from the group. Please suggest
Resolved! Change the state of CI based on a list collector field value on a catalog item
Hi Community, I want to change the value of CI state from abc to xyz selected on the CI list collector field of a catalog item using workflow. This is what i did so far. var grCI = new GlideRecord('cmdb_ci');grCI.getValue('server_name_s');grCI.addEnc...
In portal i want to modify the color of the open incidents, closed incidents, shown in screenshot
Hi,In portal i want to modify the color of the open incidents, closed incidents, shown in screenshot. Once i click on the All tickets in the service portal below page will be redirected here and i want to modify the color of the Open incidents, clos...
How can I update the target table records by using MRVSet in record producer
Hi @Ankur Bawiskar ,How can I update the target table records by using multi row variable set in record producers. Let say for every record in MRVSet if matching record in Target table is found then I have to update it else new record will insert by ...
Issue while copying comments from RITM to Approval
Hi all,I have created a business rule to copy comments from RITM to Approval. But if there are 16 approvers, the comment is copied only to the 1st record. Even if the comment has been posted by the 2nd approver, then the comment returns back from RIT...
@mention activity Email need latest update in email notification
Hi All, My Requirement is when ever someone mentions any user with @ in RITM or INC worknotes/additional comments they need to be notified with what is mentioned in the worknotes or additional comments . for this i have used existing OOB email script...
Inbound Action attach .pptx file failed.
Hi everyone.I have encountered an issue with an Inbound Action that moves email attachments to a target record. While I was able to successfully move attachments with Excel (.xlsx) files, I am facing difficulties when it comes to PowerPoint (.pptx) f...
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