Autoclose Knowledge Feedback tasks
When a KB Feedback Task has been in the Resolved State for more than 2 Days (48 Hours), it should be automatically moved to the Closed state. help me with the best solution. thanks in advance,regardssaikumar
Forum Posts
Resolved! Getting "Action not found" in Flow Designer
Hello everyone,I hope you can help me,I am currently experiencing a strange problem,Basically, I have a flow designer action which is loaded correctly in the development environment, but when I try to bring it into the test environment, via update se...
How to exclude ServiceNow integrations in Clone profile.
Hello Team, How to exclude Integrations application registry values from Prod to Dev and Test. We have to add in the exclude table under clone profile, but how to select or add only one application registry. ThanksAshok
Resolved! List values in Flow Designer are showing as sys_ids instead of Values
Hi, First time creating a Flow in Flow Designer, want to send an email to interested parties about Failed Changes. One of the Change columns I want to show on the email is the 'Region Affected' which is a Choice List of one to six regions. The Region...
Reminder Notifications to be triggered based on date field for 72 ,48 and 24 Hours respectively.
Hi All,I have a requirement for sending reminder notifications based on date field, i.e. based on the date given the reminder has to be sent before 72,48 and 24 hours.Scenario: I have a choice field called corrective action where we have 5 choices 1,...
Resolved! Service portal widget - img src not pulling through
Hello all, I'm doing a project on my PDI and have 1 last thing I'm stuck on is displaying the image from the record to the portal. Can anyone show me where I'm going wrong? (If you follow me on Linkedin, yes its the Pokedex) The field is an type: Ima...
Resolved! I have the sys_id, How to find the which record, I don't know the table name
Can any one assist to me how to find the record using the sys_id, I dont know the table name.
Data Pills in Flow Designer are showing empty in the email body
I have an email action in my flow and I am trying to display the catalog variables within the email body. When the email action is triggered the email comes back with those fields blank if I submit a request. The weird thing is if I use the test op...
Bad Request (400) Error
Hello all, When looking at individual UR in SOW you get a Bad Request (400) error. If you click Refresh it just comes back and if you close the error you're able to continue with your work.Steps we follow1] Navigate to Service Operations Workspace.2]...
Resolved! How do I add List banner button from a UI action to a specific Related list?
Hi all, I want to add a button to a specific related list, but for example, I want to add a button to a related list called "Child cases". That related list is getting values from the sn_hr_core_case table but it's not the only one, so my button is a...
Resolved! Making a change calendar that includes maintenance events
We have been using the change schedule for several years that displays all the approved scheduled changes. We would like this calendar to also display our repeating scheduled production and non-production maintenance windows and security vulnerabil...
Short Description field not showing in service portal after posting an incident in service portal.
Hello Everyone, Can anyone help me for below issue "Short Description" of incident tickets should appear to the right of the "Caller" and "Urgency" fields - Highlighted by red ring in the attached picture.
Resolved! Add option & remove option in Onchange client script
Hi All, I am trying addOption & removeOption for selection of resolution category if u_function field change. elseif option is not working, choices are incorrect function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading ||...
Business Service Status widget to show only services which has existing outages
Hi All, I have a required where I have to display only services which have outages for past 5days and planned outage for next 5days. Can any of you can guide me how to do that. I cloned business service status widget and tried to change the query a b...
Resolved! How Display Approvers in Flow designer Stages
Hi, I have this requirement to display approvers in the Service Portal using Flow Designer (example in the image below), but I can't find anything about it, just using Workflow. Is it possible to do this using Flow?
