ACLS in Vancouver - Local or Existing
Hi All - After upgrading to Vancouver, In ACLS I observed there is local and existing. What does local and existing means. Is there any documentation for this. Thanks!
Forum Posts
Copy Data from Excel Attachment and Paste it in a variable for a particular Catalog Item
Hi All, I have a catalog item, where the end user will upload an excel file attachment. It will automatically capture the data from the excel file and store it in a comma separated format in a variable. How to achieve this requirement. Any script or ...
UI Policy not working properly for values set by catalog client scripts
In the record producer I have few fields in that two fields I have one is checkbox, and another is choice field so once the user clicks on checkbox the choice field should be visible that is working properly if I clicked on checkbox but there is an a...
Need to restrict a list collector field up to 10 choices in on change
Can any one provide the script to restrict the choices to 10 in list collector variable for on change client script.
Flow failed with the error M,Detail: Unexpected token: M
Flow failed with the error :M,Detail: Unexpected token: M. This error we got in the spoke while we are fetching some information from the microsoft.We have one more action above this spoke which returns the incidents. We have observed that some incid...
Show Help Text in a Catalog Item only when Sub-Category choice Value is 'User Access'
I've one catalog Item where there are 2 Drop Down Choice fields called as 'Category' and Sub Category'. All the choice fields in Sub Category are depended upon Category Choice List values.However, there is one Choice list value in Sub Category exist ...
Transform map
How many ways we can set a field unique rather than coalesce
ticket created by caller
my questing is like Can caller cancel his own incident ticket? please reply if any one aware about Thanks &RegardsShashikant Patil.
Resolved! Radio button in catalog item.
Is there any way to create Radio button after a Label in catalog item?
Resolved! What is the use of Variable Validation Regex and how to use it? w.r.t. Madrid
Hi, Can anyone put some light on the topic "Variable Validation Regex" on what's its use and why it's been used? It is a new topic in Madrid under: Service Catalog > Catalog Variables > Variable Validation Regex. Please suggest. Many Thanks,...
Can I copy a catalog item from global scope to custom scope
Hi All, I created a new scoped application called "Automation" using AES. I have to replicate a catalog item which already exists in Global scope. While I'm in the Automation scope I opened the cat item and copied it by using the copy button and the ...
Progressive chat pickup time after routing
Hello I would like to ask if below underscored setup is possible in ServiceNow chat and if yes, how?Chat assigned to an agent should wait 30 seconds, after that should be transferred to another agent - this is known OOTB option we use now.Second agen...
Create a report where assigned to me but updated by someone else is displayed
Hi there,I have a favorite filter that shows all Active tickets that are assigned to me using Assigned to is dynamic and updated by is not me. This works really well for me being able to quickly jump on tickets that have a response from someone other...
Resolved! Notifications to be triggered when incident is on hold and update for closure
Hi everyone, how you would achieve this requirement? Setting up automation: Implement an automation within the system that monitors whether an incident is in the "On Hold" status. Checking time in "On Hold" status: Monitor the time the incident has ...
Resolved! When Change Planned End Date field then Attachment should be mandatory in change request form
Requirement :When change the Planned End Date field in change request form then Attachment should be mandatory. Pls help me on this requirement.
