Assignment group is not showing in incident/change/problem form for ITIL users.
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‎05-14-2019 10:26 AM
Hi All,
We are having two instances, one is with the Kingston(Prod) and another with the Madrid version(Test). We are testing the Madrid upgrade.
While impersonating the User who is having itil - role in the Kingston we are able to see all the fields( incident, problem, change etc), but when trying the same in Madrid the assignment group is missing in all the form views(incident, problem, change etc)
Kindly help me.
Thanks in advance.
-RMohan
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‎08-15-2019 03:18 PM
Thanks Nickels, We had the same issue and this fix worked for us.
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‎09-12-2019 12:34 PM
Did you happen to get a response to your HI ticket?
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‎09-27-2019 04:37 AM
Hi,
Sorry for the late response.
So yes I did got a response from them and they too stated that there are various ACLs that are getting created and we had to manually deactivate them.
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‎09-27-2019 04:47 AM
Instead of deactivating which is already in place, why don't you created a new ACL for read and assign that to ITIL
