Assignment Group Members not reflecting in catalog task

[raginiv]

Hi Team, I have imported a group from prod to dev instance. group was added in the dev, but group members were not added. Now, i have added the group members data manually and assign this group to workflow. when raising the REQ,

task is getting created, while assigning the group group member data is not reflecting. All users are in active state. Please help me to achieve group members data.

[Ankur Bawiskar · Accepted solution]

@raginiv 

It's possibly because you created users manually and the sysIds are different when compared to PROD and DEV.

you should have migrated the users i.e. the group members via XML from prod to dev and then you should add them in correct group manually

OR

you can move those users via XML from prod to dev and then export and import sys_user_grmember records as well for these groups

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Runjay Patel · Accepted solution]

Hi @raginiv ,

Check the reference qualifier of the user field, there might be different logic written.

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
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LinkedIn: https://www.linkedin.com/in/runjay

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[Ankur Bawiskar]

@raginiv 

what's the reference qualifier on that assigned to field?

ideally it should show the correct group members

Are you sure you added the correct users in correct groups?

[Runjay Patel · Accepted solution]

Hi @raginiv ,

Check the reference qualifier of the user field, there might be different logic written.

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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[Runjay Patel]

Hi @raginiv ,

This is what i had highlighted you to check.

Glad that your issue has been resolved.

The community now supports multi-solution acceptance, allowing you to accept multiple answers.

[raginiv]

Hi @Runjay Patel , Thanks for your highlighting. you mentioned it as user field. so, i thought to check on User, not on assignment group. my bad, i didn't understand properly. If you highlighted and mentioned it as assignment group, it could be better to understand a fresher like me.  Thanks for the solution. now i got your point. Accepted your solution too. many thanks to your response.

[raginiv]

The group is assigned to particular service catalog. There are 8 members in the group, but while creating the SC task for a catalog item, assignment group is showing correctly, but in assigned to field only one user is reflecting .