Assignment group

[Savitha4]

We need to assign the assignment group of the SCTASK to a variable to pass it through 3rd party integration through rest message. I have used the var grp= current.assignment_group but the value is coming as undefined. How to get the value of the assignment group? Thanks.

[BharathChintala]

@Savitha4 You have written glide wrong

var sap = new GlideRecord('sc_task');
sap.addQuery('request_item.number', current.number);
//sap.addQuery('assignmentgroup', current.assignment_group);
var agrp = sap.current.variables.assignment_group.name;
gs.log('agrp is' + agrp);
sm.setStringParameter("assignmentgroup", agrp);
gs.log('assignmentgroup' + sap.assignment_group.name);
sap.query();
sap.next();

It should be

var sap = new GlideRecord('sc_task');
sap.addQuery('request_item', current.sys_id);
sap.query();
if(sap.next()){
var agrp = sap.current.variables.assignment_group.name;
gs.log('agrp is' + agrp);
sm.setStringParameter("assignmentgroup", agrp);
gs.log('assignmentgroup' + sap.assignment_group.name);
}

[Vikram Singh · Accepted solution]

Instead of writing :

var agrp = sap.current.variables.assignment_group.name;

You can directly write:

var agrp = sap.assignment_group.name;

This way it will directly get the name of sc_task assignment group. By accessing it through current.variables it is going to the catalog variables and getting the value which has been assigned to it while raising request.

Please mark helpful if it works.

[Savitha4]

Thank you. It worked.