Assignment Groups Missing in Group Hierarchy in Incident Form

Community Alums
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‎06-21-2022 10:15 AM

Hi Team,

I am having an issue with the group hierarchy on incident form.

we have a lookup field for assignment group on incident form. In that field group hierarchy some groups are missing.

But when I search them manually they are showing up.

Is there a way to add those missing groups into the hierarchy.

 

Thank you.!

 

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Community Alums
Not applicable

‎06-28-2022 05:13 AM

Hi everyone,

I noticed that, If the assignment group has a parent then that group is not showing in the group hierarchy.

If the parent is removed then it is showing.

Can anyone explain why this is happening and how can I fix this.

Thanks.