Attachment causing additional comments
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03-29-2018 08:08 AM
When we add an attachment to an incident it is being adding a comment to the incident with a link to the incident. What is causing this to happen as we need to be able to add attachments and not have a comment added?
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Incident Management
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03-29-2018 11:42 AM
I believe that comment is made by the business rule 'Update parent record' that runs after insert, update, and delete on the sys_attachment table. You can disable the business rule to stop those comments.
Edit: My mistake. After playing around a bit I don't think that business rule actually adds those comments. After some investigating I'm not quite it's possible to disable those comments. I'll keep looking into it.
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03-29-2018 11:57 AM
I would either like to make not add to comments or make it wright it like its a worker note.
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04-04-2018 06:23 AM
Did you find anything else on this?
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06-26-2018 03:16 AM
Hi
did you got anything in this issue?
