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email script

I have a select box variable for example 'partner' in my catalog item, which is user details as question choices(text is the name and value is the email id).I have to send notification to the partner field value which was selected during raising the ...

abhisek by Tera Contributor
  • 434 Views
  • 12 replies
  • 0 helpfuls

Resolved! Closed tickets in Service Portal

Hello,  I see in several conversations that you guys see closed tickets in Service Portal. The question is that I am not able to see how to configure SP in order to see closed tickets, I only see active incidents and request in the portal. Could you ...

p_espinar by Kilo Guru
  • 4426 Views
  • 3 replies
  • 1 helpfuls

Service portal

Hi Team, I have a requirement like back end view of form same thing I want to show the portal side as we have in backend viewif any one knows abt this requirement please help me guys

Resolved! When searching for records and getting multiple search results

If there are multiple "gr.dates" of the written script, I would like to return the one with the latest 'sys_updated_on' of "gr.date".Please tell me how to extract it. var gr = new GlideRecord('test_table'); gr.addQuery('test,'00'); gr.query(); while...

user_ms by Tera Expert
  • 458 Views
  • 3 replies
  • 5 helpfuls

Resolved! How to set default filter on list collector variable?

Hello -   We are currently on New York (upgrading to Paris next month) - i have a request to set a default filter on a list collector type variable. Our process for requesting SAP access requires the security team to search a custom table for role na...

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Dan Shores by Mega Expert
  • 2406 Views
  • 9 replies
  • 4 helpfuls

Resolved! How to make label field mandatory-catalog form.

Hi, We have a requirement to create the Label Variable and under it, there are multiple checkboxes. We don't want the checkbox to become mandatory instead we want the label variable.The requirement is to make the label as mandatory instead of each ch...

Community Alums by Community Alums  
  • 4958 Views
  • 9 replies
  • 17 helpfuls

Resolved! Unable to call gs.getProperty() in UI action

Hello Team , I want to restrict the UI action to few catalog items , for which I have created a sys property and I am referencing the sys property in UI action , but that does not seams to work , cloud you please help me where am I going wrong Here i...

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Unable to rerun script when selecting reference item

When a record is selected from a reference field, a script is executed to copy each record's value.If you select the reference item again, the script does not run.Do you know why?Do I need some other script to run the script again?Again, if you know ...

user_ms by Tera Expert
  • 287 Views
  • 4 replies
  • 0 helpfuls