Hi,I am stuck in a tricky situation. I have a button on RITM form that opens a Service Catalog in a Dialog Window. I want variables in Window to be populated by variables of RITM.UI Action is Client and has below code to get variables from RITM, but ...
i tried to use the outbound rest message to create the ui actions but it is not getting logs . please help try {gs.log('UI Action script started', 'DellSOAPRequest');var r = new sn_ws.RESTMessageV2();r.setEndpoint('https://apigtwb2cnp.us.dell.com/Sa...
Hi, I would like to search for PRB which have an open PTASK, how do I achieve the related list query? I tried a few things like the below, but am not getting the result.Related List Conditions:Problem Task-> ParentorProblem Task-> Problemand then a...
Hi Community, I am trying to implement an approval via email but the OOB inbound action does not seem to be working. In the logs I can see this message - Update Approval Request : did not create or update sysapproval_approver using current, then afte...
I am seeking ServiceNow documentation or resources for the field value descriptions for Life Cycle Stage, Life Cycle Stage Status, Operational Status, and Install Status. I have scoured this community site, ServiceNow Documentation, and ServiceNow Cr...
Hi Team, I need to hide one group from Assignment group reference field. In RITM & Incident form How we can achieve this requirement.
When you create a RITM from a catalog item, an "Item" field is populated which tells you which catalog item that the RITM was generated from. I am trying to determine if there is an equivalent field for record producers. We have a scoped app in which...
When selecting a template while creating a knowledge article, seeing a message 'Switch to updated version of this page (recommended)'. How can we make by default updated version of the template page to be used? and hence avoid the user to click on th...
Hi All, I want to below highlighted red colour from the each . Could you please help me how to add it. var string="Terminations for the following employees have been processed today Rock, Joseph|157890 |Dell |rockj@gmail.com|Tampa|Customer Suppor...
I want to send a delivery acknowledgement when I'm receiving an update request from third party in REST integration, and I have to again send them a process acknowledgment after I parse this update request to the staging table and process it, how to ...
Hi all, I need to populate a variable value from the catalog item in to body of notification ,the notification is in assessment instance table i have tried using the mail script but it is showing as undefined ,the name of the variable is u_summary.M...
Hi,After export as Excel time fields are showing seconds but i want to see it in only Hours and Minutes. I want to see in the Excel only Hours and minutes. Please help me out on the same. Thanks,
Hi I have created a new Catalog for particular group and also added User criteria for category and catalog item. But the user with no roles can still see that Catalog.How to hide it in service portal?
I have tried this script in onload client script but controller is not entering in this script : this script is not working. var items = $$('BUTTON').each(function(item){ alert("Step -1"); if(item.innerHTML.indexOf('Update') > -1){ ...
Hi,As below mentioned image, If Requested for location is China the he will not be able to select "Adobe(China)" software.
