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SLA Upgrading and Downgrading with priority changes

Can anyone help in SLA configurations. We have requirement on SLA upgrade and downgrade requirement for p1 to p4 1st case is downgrade: When priority is 1 to 4, i.e the incident start time should be the created time. i have enabled the retroactive st...

Kirandeep by Kilo Contributor
  • 4174 Views
  • 4 replies
  • 2 helpfuls

Struggling with approval flow

Struggling to get my approval flow working the way .... Can't figure out what i'm doing wrong.  All help appreciated.  The catalog item should go through different approvals depending on a 2 things.  1.  ordered through order guide2.  ordered from se...

automator by Tera Contributor
  • 786 Views
  • 1 replies
  • 0 helpfuls

Update records using REST API

Hello Community, I'm looking to update few attributes in third party application. However, I/m not able to figure out like how to make a endpoint dynamic . Eg:-Below is the URL I want to use to update the case and {id} is the dynamic case .Please sug...

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XYZ by Tera Contributor
  • 2488 Views
  • 2 replies
  • 0 helpfuls