Is it good to have SLAs for problem management? As per docs, below is the snippet. Service level agreements: SLAs can be used to ensure that problems are highlighted.As investigating and fixing a problem could be a long-term effort, it is not reco...
I have a request to generate emails to be sent to the Assigned To for incidents that are more than 30 days old.We would like a single email for each Assigned To user *versus several emails for each incident)Ideally, we would like to run this as a sch...
Hi, When we click on save button it is showing all field in workspace(SOW) but i need to show all the fields when we click on new button also in incident workspace (SOW).Before saving:After saving: Thanks!
Hi Team, please anyone can let me know how I can change table name in the workflow, I know it can be done through workflow versions , but I am not able to do that, any help on this query will be appreciated. Thanks in advance. Regards Vyanktesh
we wanted to hide the the escalate button from the RITM form for specific catalog item- tickets depending on certain condition. How to do that?
Hi, Am calling script include and getting the filter values as well but not able to set those values in OnChnage client script of Reference(Groups table) variable.Below is my Onchange script please let me know what.s the issue here?------------------...
Hi Community,I have requirement where have to add rows in multirow variable set based on ascending ordermeans in multi row variable set have one choice variable where choices are 1, 2, 3 ,4when i am adding row of variable with choice 2 and then addi...
If the user selects a particular Business service (reference field) in the incident record producer, it should redirect to it's specific record producer or catalog form.Business service field refers to the cmdb table. In the cmdb table, we have an at...
below is my requirement,I have start date and completion date on demand task, can some one please guide me is there any out of box solution to have this fieldsbelow is the ask"We require the Out of the box solution from Service Now which helps us to ...
Hi,In the Major incident Management we have a related list 'Incident Communication Plan', with all the communication plans , body of the email and all these details. Do we have a similar module for the Change Request Module?If yes, please let us know...
Hello All,We have configured Microsoft Azure Entra and SNOW instance to fetch groups from Azure to our instance. We have build the connection successfully by using REST Message and scheduled job. We are facing one issue here, we need to auto regenera...
Hi All, Can someone please help me with Regex to validate below format. Field should basically accept only below format. GITO_ESA_TC_090
Hi team, i am calling script include in on submit client script and i used the g_scratchpad method i am getting below error onSubmit script error: ReferenceError: g_scratchpad is not defined:function () { [native code] } function onSubmit() { //T...
Hi, I had a requirement like, In change record's related list, we have a tab called "Affected locations", when we go to Affected locations tab click on edit, then a page opens, In that page we have collection of locations. there in search results we ...
I want to capture the change number from which the change is copied from using the Copy Change. I tried to do this:https://www.servicenow.com/community/itom-forum/adding-a-reference-to-original-change-number-when-using-copy/m-p/992156 but this captur...
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