Resolved! how to auto populate email id in catalogue form at on load form
how to auto populate email address in catalogue form. on load form please help me on this.
Forum Posts
Email and requested by Autopopulate on catalog item
Hi Experts, I am working on one catalog item, in that 1. Requested By 2. Requested For Email address these are two variables, for these type is reference and reference table is sys_user . 1. Requested By for this I am using default value --- java...
getSCAttachmentCount(); function is not working
Hi, We have an 'on submit' client script for making the attachment mandatory in portal. Even after adding attachment also, the alert is showing like 'Please attach attachements'.Can anyone help me? We have used the below script function onSubmit() {...
Adding Attachments to Target Record and Target Email
When receiving an email, I'm looking for a way to add the attachments to the Target Record and Target Email. When I navigate to Email Client > Email Client Configuration, then to the Attachment Handling tab, it has an option for Attachment Send Actio...
Allow someone other than CAB manager to approve/ reject change request in CAB Workbench
Hello, I am trying to figure out how to allow someone else other than the CAB manager to approve/reject changes in the CAB workbench portal. The user does NOT need to host the meeting. But should have the approve/reject button the cab manager has. Is...
CAB Workbench - Defaults for being able to approve/reject in CAB meeting
Are there defaults for what State a Change Request needs to be in to get the approve option in a live CAB meeting through CAB Workbench?Checking the 'CAB Required' checkbox adds it to a CAB meeting but I don't always see the option to approve it if i...
Primarily health check up of servicenow
Hi Experts, what all can be done for Primarily health checkup of ServiceNow .
Agent Chat Group and awa_agent role
Hello, We are using the Washington DC release in our Dev instance. Can someone please explain what the Agent Chat group is required for and what the awa_agent role is required for? From what I can when I assign users the awa_agen role the Inbox icon ...
Version of Knowledge article
As part of my requirement, I need to change the knowledge base of few published knowledge articles. So I created an fix script to update the knowledge base. After running the fix script, articles got updated with expected knowledge base. But the vers...
Creating DL
How to create a new DL for a group?
Resolved! how to populate the condition field in the filter using scripting?
Hi all,my third party is providing me the list of application services and its blackout values in the below formatvar reqData = { "ID": "8611", "Details": "INPAT:SBBW_Monday_14:16_R0", "Recurrence": "Monthly", "StartTime": "06/05/2024 14:00:06", "End...
Resolved! Schedule job to close Incidents
Hello Community, I have a requirement; I need to auto close the incidents which are not updated in last 30 days through schedule job which should run every day. can someone please help me with the code for this? Thanks & regards,Sanath K
Incorrect Date and Time being returned by getLocalDate and getLocalTime
Hi all, We have a bit of a peculiar one with dates being passed through to an email from a Change record.Not on every record, but some are not presenting dates as they should be, to show Start & End times of the change. The Result : The process :UI A...
Flow designer Performance stats
We would like to understand the performance metrics of Flow Designer. While I understand that scalability in response to load is primarily the platform's responsibility as it operates as a SaaS solution, but is there any stats on tool's performance c...
why timezone conversion gives me a minute difference when user on different timezone?
script used : Hi, please find me a solution for the below query. var ga = gs.getSession().getTimeZone(); gs.info('userTimezone'+ga); var cor = new GlideRecord('x_novrp_it_it_change'); ...
