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Resolved! Help with assignment group from variable in record producer

Hello, new to both ServiceNow and scripting. I have very slight experience with scripting, but not much. Anyway, my org is migrating to ServiceNow and I'm currently creating record producers. Most of our record producers automatically assign the assi...

Rob Banks by Tera Contributor
  • 2293 Views
  • 4 replies
  • 3 helpfuls

How to calculate sum of hours for Time Work table

Hello All,We have requirement where we want to calculate total sum of  hours of Time Work table.As per the attached image we need to calculate sum of hours by each Task. Here if we insert a record we need to enter hours and each task can have multipl...

SonuParab_0-1680674563812.png
Sonu Parab by Mega Sage
  • 1743 Views
  • 2 replies
  • 0 helpfuls

Restructuring Flow Design

Hi All, I have a flow design for a particular catalog item which has 140 steps.I have to restructure the flow like the way so that the number of steps should be decreased but the logic remains the same. Can anyone please help me out with this, it is ...

abhisek by Tera Contributor
  • 1447 Views
  • 6 replies
  • 1 helpfuls

Resolved! SLA not stopping even when the STOP condition is met

Hi, I am experiencing an unusual issue with SLAs. I have a two conditions to STOP SLA calculation and they are  State != New  or Assignment Group !=ITSD. For some reason when the first condition meets, the SLA stops but not when the second condition ...

find_real_file.png find_real_file.png

Licensing Tracking Information for Adobe

Hi Team,  Can You help me with step to check below requirement  Allow the ability to see how many licenses are available and used before a catalog item for a new request is submitted. In addition, after a specific threshold is reached inform the POC ...

Resolved! SLA with multiple service commitments

Use Case:We have set up an SLA of 8 hours for working on incidents. The SLA has a service commitment for 90 for a certain service offering, meaning the vendor has to comply with the 8 hours SLA for 99% of the time.But the vendor also committed to res...

Resolved! Add filter to Edit.. related list button (m2m table relationship)

Intro:I am trying to add a filter for Edit.. button on a Related lists.  This Edit.. button was coming as part of the newly created m2m relationship b/w 2 tables.  Now, when I am trying to add the filter conditions via "Edit Default Filter" option in...

R_52 by Tera Guru
  • 4947 Views
  • 5 replies
  • 3 helpfuls

Editable access to portfolio manager

Hi All,I want to give write access  to last 3 fields to those who will be Portfolio Manager.Please refer to attached picture for more clarification. Please reply asap. Thank you  @Ankur Bawiskar ,@Ravi Gaurav , @ Sandeep Rajput, @ AG_ LearnNGrow

1_DipikaD by Kilo Sage
  • 604 Views
  • 2 replies
  • 0 helpfuls