There is store application for Shift handover for Secops.We are looking for similar application for ITSM. With shift management and on call scheduling capability we are missing Shift handover. Can you advise if service now has anything on Shifthandov...
Good day! I am updating our holiday schedule since there is a change in our holiday schedule. We get 4th Thursday off every year in November for Thanksgiving, plus the day after. Now they added the whole week. Right now, I only put down Thanksgivi...
What is the use of "do not select first choice" check box in the variable. what it prevents?
I've created an Outage for a Business Service, which shows up in the Status History, but not in the Current status. Can you please tell me what I might be doing wrong?
The ability to translate Normal changes into Standard changes and Standard changes into Normal changes. Only in the New, Assess, and Authorize states should this be permitted. This should not be permitted if a change is changed to Scheduled.
Hi,Can anyone help me that I have created a roster in on-call scheduling and I have installed the required plugins and when I'm trying the incident ticket is not assigning to the shift member and also it is not escalating to the designated person. Pl...
I'm creating a subflow that runs a manager approval in flow designer. I've created a test flow that triggers from a test form and then runs the subflow. Everything works fine when I run it through and the manager approves the request. The requeste...
Hello. I want to send attachments from ServiceNow incident_task to an AWS S3 server provided by a third-party software. I managed to upload something and received a 201 status code. However, when downloading the file from S3, the file structure is co...
Hi All, We have an existing script to show the RITM variables in the notification. However, its also showing the variables with false values. Can you suggest how to hide the false variable value from the below script. template.print("<p></p>Requested...
I'm trying to delete all outbox emails with a ready state. I want to do some testing with a few users without it sending everyone in the company emails since this was a clone from PRD. Any assistance would be greatly appreciated. I tried to via Ta...
populating category and subcategory based on the CI#incident
Need to add few more fields under secondary fields in the simple list widgetExample:NumberAssignment groupShort descriptionPlease let me know how to do. Thanks in Advance
Hi,I have to send a notification to one specific group when the seating type changes of the user from SC tasks.And I want to capture task details in notification but I have configured notification in the sys_user table and I am triggering this from t...
Is there a way to add Reply to field in the Compose Email page below?
Hello,How would I pull a field through from one table into a notification template or email based on another table?I'm trying to pull through the details of a Change Request (change_request table) and put them in an approval email template (sysapprov...
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