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shift handover application for ITSM

There is store application for Shift handover for Secops.We are looking for similar application for ITSM. With shift management and on call scheduling capability we are missing Shift handover. Can you advise if service now has anything on Shifthandov...

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Amit6 by Tera Contributor
  • 749 Views
  • 2 replies
  • 0 helpfuls

Service Catalog

What is the use of "do not select first choice" check box in the variable. what it prevents?

Jenjoe12 by Tera Contributor
  • 356 Views
  • 3 replies
  • 1 helpfuls

Resolved! Coversion Change request Normal change to Stanadard change

The ability to translate Normal changes into Standard changes and Standard changes into Normal changes. Only in the New, Assess, and Authorize states should this be permitted. This should not be permitted if a change is changed to Scheduled.

On-call scherduling setup and test in Personal instance

Hi,Can anyone help me that I have created a roster in on-call scheduling and I have installed the required plugins and when I'm trying the incident ticket is not assigning to the shift member and also it is not escalating to the designated person. Pl...

Mounica96 by Tera Contributor
  • 245 Views
  • 1 replies
  • 0 helpfuls

Resolved! Requested item, when rejected, changes to 'not yet requested'

I'm creating a subflow that runs a manager approval in flow designer.  I've created a test flow that triggers from a test form and then runs the subflow.  Everything works fine when I run it through and the manager approves the request.  The requeste...

ServiceNow to AWS s3 Attachment Post Script

Hello. I want to send attachments from ServiceNow incident_task to an AWS S3 server provided by a third-party software. I managed to upload something and received a 201 status code. However, when downloading the file from S3, the file structure is co...

BatuhanP by Tera Contributor
  • 613 Views
  • 2 replies
  • 0 helpfuls

Resolved! Delete Emails in a "Ready" state from the Sys_Email Table

I'm trying to delete all outbox emails with a ready state.  I want to do some testing with a few users without it sending everyone in the company emails since this was a clone from PRD.  Any assistance would be greatly appreciated.  I tried to via Ta...

jaubert by Tera Guru
  • 2144 Views
  • 7 replies
  • 3 helpfuls

How to call email script from business rule event

Hi,I have to send a notification to one specific group when the seating type changes of the user from SC tasks.And I want to capture task details in notification but I have configured notification in the sys_user table and I am triggering this from t...

lucky24 by Tera Contributor
  • 509 Views
  • 2 replies
  • 0 helpfuls

Resolved! Pulling a field through from another table into a Notification email

Hello,How would I pull a field through from one table into a notification template or email based on another table?I'm trying to pull through the details of a Change Request (change_request table) and put them in an approval email template (sysapprov...

davidreid by Kilo Contributor
  • 6555 Views
  • 17 replies
  • 5 helpfuls