Attachment causing additional comments

[Brian Lancaster]

When we add an attachment to an incident it is being adding a comment to the incident with a link to the incident.  What is causing this to happen as we need to be able to add attachments and not have a comment added?

[Olyn Dabbs]

I believe that comment is made by the business rule 'Update parent record' that runs after insert, update, and delete on the sys_attachment table.  You can disable the business rule to stop those comments.

Edit: My mistake.  After playing around a bit I don't think that business rule actually adds those comments.  After some investigating I'm not quite it's possible to disable those comments.  I'll keep looking into it.

[Brian Lancaster]

I would either like to make not add to comments or make it wright it like its a worker note.

[Brian Lancaster]

Did you find anything else on this?

[Aviv S_]

Hi
did you got anything in this issue?