Attachment is missing in Email.

Anilwp
Tera Contributor

I have created a record procedure and added field called attachment and it is mandatory. while submitted the form I am adding attachment and submitted the form but in email notification the attachment is missing.
I selected check box as true as well i:e included attachment.
Notification condition is used when record is inserted  only and whom to send " customer note watch list " members. 
Kindly please help me it's very urgent.

8 REPLIES 8

Mark Roethof
Tera Patron

Hi there,

 

Can you share some screenshots of your Record Producer and from your Email Notification.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Anilwp
Tera Contributor

Kindly please help me ASAP !

Anilwp
Tera Contributor

After submitted the form under request details tab attachment is added in the portal while submitted i want same attachment should add in email notification
form after submitted.PNG