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01-11-2024 03:36 AM
Hi All,
I have a requirement where there are 2 task, if first task is assigned to person 'A' of ABC Assignment Group then in second task person 'A's' of ABC group name should not be visible/ should be hidden. Both the task will be assigned to the same group.
I was trying to do this in workflow but if there is any other way of doing it, please suggest
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01-11-2024 03:40 AM
Hi @Ankita9793
Credit @Brad Bowman
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-11-2024 03:40 AM
Hi @Ankita9793
Credit @Brad Bowman
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-11-2024 03:42 AM
Does your two tasks have a common parent (An RITM/Incident/Change/problem etc.?)
If yes then you need to create a reference qualifier on Assigned_to field for this purpose. The reference qualifier will call a script include method to check if a task with the common parent is already assigned to any assignee within the assignment group and based on it it will return a comma separated sys_idIN query with the sys_ids of those users who do not have the tasks assigned to them.
Hope this helps.