Attachment not clickable in activity stream

priisholm · ‎12-15-2016

Hi

The activity stream work in different ways in different instances.. and I can't figure out why.

When I upload an attachment to an incident in one instance just by moving it to the incident, its uoloads correctly, and can be accessed the normal way in the top of the case and it can also be downloadet again just my clicking the name..:

In other instances the name is not clickable....

It doesn't matter if its in UI15 or UI16 (in UI16 you dont have this activity stream in the right side, but are pointed to the first activity)..

Why? Is there at system property ?

Thanks in advance!
Soeren

Shahed Shah1 · ‎01-06-2017

Hi Chuck, Søren

There is a Problem (PRB669597) for this. Clicking the attachment in the stream seems to have worked at some point in Geneva. The history of the Problem indicates this is fixed in Istanbul. I will try to get hold of an Istanbul demo and verify this.

Regards

Shahid

EDIT: Managed to get hold of an Istanbul demo and the attachment (in this case a text file) is clickable in the activity stream.

View solution in original post

priisholm · ‎12-15-2016

I tried it in an older dev-instans - Geneva - and it worked fine!

Tried it in another test-instans - Helsinki - and it didn't work.

/Søren

Chuck Tomasi · ‎12-15-2016

This is going to take some digging around. Something I cannot effectively do via the community. If nobody else in the community has an idea, I suggest reaching out to customer support to see what they can find. I'll be curious to hear what they have to say.

HI Service Portal - ServiceNow

Contact Support | ServiceNow

(links updated)

priisholm · ‎12-16-2016

Hi Chuck

Is customer support a part of HI (the URL doesn't work) ? ...

BR

Soeren

tony_barratt · ‎12-16-2016

Hi Soeren,

Yes customer support is a part of HI