Good morning.An Incident was "Resolved" on 30-07-2025 20:27:09, and the State was later auto-changed to "Closed" on 06-08-2025 20:30:50But the "Closed" field is showing as "30-07-2025 20:27:07".How is this possible?The "Closed" field should have the ...
As an admin user I am able to add incident to problem record but when i am impersonating with other users few are unable to add closed and canceled incidents to problem record and few are able to add closed unable to add canceled incidents to a probl...
Apologies in advance if this a stupid question. I am currently creating some flows in flow designer and have been playing about with the Microsoft AD spoke - in particular regard to password resets. So using the generate random password and reset use...
Hi All,We are working on Service Bridge Implementation,How can we make category value dynamic instead of hardcoded value? So it can be reusable for multiple consumers.
I have to add approvals from 2 users at 30 days from a job. I one of them approves the approval should be marked approved and other is not required. Is the possible ?
Hello, My organization is setting up domain separation. We are using the department field as the basis for the domain separation, which is pretty straight forward. Even if our use of departments is not so clean. We use departments as way of separat...
Hi, I have created Dashboard on 'purchase order line' table, and shared it with user(John Diesel) having 'sn_shop.shopper' . This dashboard has bar chart and list type report. Use able to see the bar chart but can't see the list report. It shows '...
As an admin user I am able to add incident to problem record but when i am impersonating with other users they are unable to add closed and canceled incidents to problem record
Explain me difference between change management and release management.
I am trying to understand how First Call Resolution Metric is calculated for both interaction and incidents. I can't seem to find what the out of box calculation math is. Also, what happens to the First Call Resolution metric when a Interaction opens...
Hello, The Xanadu highlights in docs state:Use ECMAScript 2021 (ES12) features in any server-side script.I understand this to also mean Global scope, in scoped apps this has been available since Tokyo. I spun up a PDI which is running on build `glide...
I would like your advice on our approach to receiving, issuing, and generating reports for peripherals, and eventually integrating with Ariba for procurement.The relevant ServiceNow items are:- ITAM (IT Asset Management)- Hardware Asset Management- C...
Hi Team, We have created a custom table for managing administrative tasks,and have few catalog items created,all catalog items have different variable and the requests are getting created in Custom table.Now we need to show all the variables in the c...
Here is the task: Field consultants need to be able to request items that support the workshops they are facilitating. They must be able to let IT know when the workshop is being hosted and the items required to be successful. 1. Using the Consulting...
Hi, I am unable to view the compose email section under workspace, could you please tell us a way to view it?