Fx currency Configuration
Hi,Could you please explain how FX currency configuration works? I’ve only been able to find ServiceNow definitions so far. A real-time example would be really helpful.Thanks in advance
Forum Posts
How to increase Max length of list collector variable
Problem: When submitting a service catalog form, the affected CIs selected on the form are not completely visible on the RITM or its child tasks when affected CIs are more than 121. While submitting, it is taking more than 121 records on affected CIs...
Resolved! How to change the theme for Experience in Xanadu Version
I want to change the theme for my ui builder experience. Currently inside of settings it says that the parent application, uxr base unified app, sets the theme for this experience under the branding and theming section. I used portal app shell to cre...
Update demand Record producer so users just see message
Hello AllI have a request from Client when users navigate to the existing demand Record Producer/intake they are provided an informational message letting them know this is closed til 2026 jan.What is the best way to accomplish this?create on load cl...
Problem Management Reports that include task root cause codes
How are companies creating Problem Management Reports to include root cause codes from tasks?
Display user display name instead of user ID for "Created by" and "Updated by" fields across tables.
Configuration to show the user's display name instead of their user ID in the "Created by" and "Updated by" fields across all tables in ServiceNow. Is this possible? Reason to implement this, we are using integers for user ID, so it is complex to i...
Can we report on what users are searching for in the Service Portal (Zing Search)?
Hi Community,We are using the Service Portal and would like to understand user behavior around search — specifically the Zing Search.Is there a way to report on:What users are typing/searching for in the portal search? Whether their search queries ar...
Resolved! Requested for has different value then Opened by
I have a couple of situations occurring and can't figure out why they are happening. While the situations are very similar, they don't seem to overlap and don't seem to be related (could be coincidence, could be something I'm missing) Issue #1 - A ...
Adding a field to Standard Change Template
I need to add a variable to a Standard Change that will only be used by that Change,
Portal Quick Link
In Service Portal I want to add same quick link like esca portal one how to do it , OOTB widget showing link with wider width and bog in size., I want to use the same as esc portal one.
Resolved! Create a record in a table with data from the MRVS variable set
Hello community, I have an MRVS in a record producer and I need the values passed to the MRVS to create a record in a table (x_acel2_csc_payment_extension_assistant). I created a BR for this, but for some reason it is not working. I need each row i...
Accessing RITM Variables in ATF
Hello,I'm trying to emulate a scenario on ATF, the scenario includes opening an item on SP, ordering it, and then checking if certain fields are visible on the RITM form.What i can't figure out is how i'm supposed to check the values of variables on ...
RITM information on Approval record within Service Operations Workspace
Hi,Im trying to decide what the best practice would be to populate RITM information on the approval record, within Service Operations Workspace. I know the Approval summarizer formatter won't work within SOW since it's a UI Macro. I thought maybe DOT...
Resolved! Error on Translation section in Catalog Builder
Hello all,It seems there is an error when I try to check the Translation section for any Catalog Items there. Has anyone come across this?
Regarding standard change
Hi everyone,this discussion is about retrieving the assignment group value from standard change templates.Given that we have the standard change proposal numbers, is there any out-of-the-box functionality available to extract the assignment group val...
