MTTR for requested item
Hi All, How to calculate MTTR for Requested items.
Forum Posts
How to add CC in Email client template.
Hi All,I have below requirement kindly let me know that how to add 2 cc in email client template in CC 1 existing user's email Id is already defined I want to add 1 more over there. please let me know how to add this.below is OOB scriptjavascript&co...
How to Get the current date time using a client script.
Hello How to Get the current date time using a client script.
Need help on business rule
Hi,I had a requirement to restrict attachment upto 25 mb on few tables. This functionality works fine it does restrict user from uploading file more than 25 MB but it temporary add empty file (adding as screenshot) which disappears when I reload the ...
How to show Flow Designer Stage Duration in service portal submitted request
Hi Team, We have configured Flow Designer stages in Service Catalog Flow with durations.Now we want to show the Duration in the submitted request in service portal. For each stage respective duration to be shown. Can someone tell how to achieve this?...
Resolved! One of the RITM not visible in Global search
We have an RITM which was created on RTSK table due to some issue. So, now we have changed the table name from backend using background script to RITM table. But that RITM not visible for everyone and showing as 'Record not found'. It is only visible...
Tenable integration with ServiceNow
Hi All , Can anyone explain how many days it will take to integrate with tenable with ServiceNow. what is integration with tenable with ServiceNow
Microsoft Teams
Hi all, how do I activate Microsoft teams functionality in Service Operation workspace?
Resolved! One Common Mistake: How to Convert an Incident to a Request Using ITSM Service Operations Workspace
"I want to convert an Incident to a Request, is this available in ServiceNow?" This is also one of the common questions I get asked. The ability to convert an Incident to a Service request is available out of the box using the ServiceNow ITSM module....
How to make ATF detect that a required field has been completed
We customized the Idea Portal and I am trying to create an automated test that consists of filling out a form to create a new idea. I am using the custom UI steps for this test. When the button to create the idea is selected, instead of an idea being...
User Story Templates for Out-of-the-box Incident and Problem modules?
My team is doing implementation of Incident and Problem for our client, completely out of the box. I am in the middle of writing the user stories for both of these modules, but I figure since this has been done thousands of times before I was wonderi...
Disable Suppot Groups
I've been asked to disable a Support Group, but we need to maintain the data.I've made the group inActive and removed the Types to no avail. Looking for assistance.
How to update RITM work notes with the old and new field values throuh flow designer.
RITM work notes should be updated with the all the fields when we make the changes on the catalog fields and it should be in the below format. "The fieldname is changed from old value to new value"Please find the below catalog form fields :when we a...
Knowledge articles are visible to all assignment groups and not only one group users
Hi,Knowledge articles are visible to all assignment groups but i want to show all the Knowledge articles for only one group remining group should not be show.Note: Not using any portals and only using workspace.Can anyone please help on this, It will...
Resolved! Catalog Client Script help
Hello, I am trying to hide a field option based on value selected from another field: Hide ePO None option for ANG non-co-located- If “Type is ANG non-co-located”, hide the “None” option (created in step 2) for the “Which ePO affected?” question. We ...
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