Unale to approve the requests via service portal
Hi,User is not able to approve the requests from service portal even though manager check box is ticked in user records. could you please help me on this. Thanks,Nandini
Forum Posts
Create Custom Delete UI Action button on kb_feedback_task table
Hi,Can anyone please help me to create a custom new 'Delete' UI Action button on kb_feedback_task table. Where I want to give Delete access of all the KFT records in above table to Admin and 'ITSM Admin' Group only.
How can I export survey data into an excel doc?
I created a survey for folks to fill out, and it was posted on our portal. Basically, it asked a few specific questions having to do with folks being at home. I thought that I would be able to export the survey information into Excel after they were ...
Inbound Action Not Working
Hi All, I have created a very simple Inbound Action of type Forward.But while Email is recieved ,Iam getting an error "did not create or update interaction using current"Find below screenshot. Thanks in Advanced Akhil
What is the best way to send a notification when a Problem is created from an Incident server side
"What is the best way to send a notification — including the Problem number and short description — when a Problem is created from an Incident, and should we use a Business Rule, Script Action, or Email Script for this, and in what order should each ...
Is there any option to integrate ITSM to Jira ?
Is there any option to integrate ITSM to Jira? for Example: SC Task information flowing to Jira and vice versa, the updates we make in Jira , reflect back in Service Task etc.. if this is doable? if doable, what is the process to achieve this?
Resolved! Is it possible to use Windows OS authentication to log in to ServiceNow?
Hello All,Is it possible to use Windows OS authentication to log in to ServiceNow?I would like to know what settings are required in this case. Thanks for any help or insight may provide!Tetsuya
Vendor Management Worskpace - KPI creation and link with vendor score
Hi all, I created a new KPI and I associated it with a KPI group to determine vendor final score, but this KPI is shown in "Additional KPIs" section, rather than "Vendor score KPI" (as attached). I got that the second one only allows the calculation ...
Resolved! Standard Change Request, the Justification field is showing as read-only.
Hi everyone,I’m currently exploring ServiceNow and noticed that on a Standard Change Request, the Justification field is showing as read-only.Is this behaviour out-of-the-box (OOB), or is there some customisation that makes it read-only?How can I che...
Resolved! Is load data work "dl_u_assigment" Table ?
Hi Community,When i am creating manual record in dl_u_assignment table it is properly setting fields but when i load my data it is not working properly can you anyone help me in properly Loading data in table or any small suggestion is appreciated. T...
Reference type fields not working properly in Time Sheet Portal
I am adding fields in "Time Sheet Portal". When I add a reference field, it is showing exact dropdown options in the picker as of the reference table but upon selecting any option, it is not saved to the backend table of Time card. All the custom str...
Table access to list of records in ACL
In Access Control List, having 2 roles which is admin and catalog_admin and it's related to diagnostics_history table. now user have the only catalog_admin role, it's got restricted and the user was unable to see the table list of records, only thos...
Resolved! Why data is not picking from excel column
Hi All,I am importing the data from excel via transform script where I am generating the RITM's, where everything is working fine, Only one thing I am facing which i observed while importing the data. Lets say there is a column on excel description w...
UI Actions Best Practices
1.) There are several approaches to override a parent table UI Action: a) Hide the Parent Table UI Action and Create a New OneAdd a condition in the parent table’s 'Condition' field:current.getRecordClassName() != '<table_name>'Here, <table_name>...
How to filter Work Notes and Comments by user on Incident form?
Hi all, We have a requirement On the Incident form, the Activity stream quickly gets cluttered because Work Notes and Additional Comments from many users are shown together in chronological order. This makes it hard to follow when several people are ...