Attachment not clickable in activity stream

priisholm · ‎12-15-2016

Hi

The activity stream work in different ways in different instances.. and I can't figure out why.

When I upload an attachment to an incident in one instance just by moving it to the incident, its uoloads correctly, and can be accessed the normal way in the top of the case and it can also be downloadet again just my clicking the name..:

In other instances the name is not clickable....

It doesn't matter if its in UI15 or UI16 (in UI16 you dont have this activity stream in the right side, but are pointed to the first activity)..

Why? Is there at system property ?

Thanks in advance!
Soeren

Shahed Shah1 · ‎01-06-2017

Hi Chuck, Søren

There is a Problem (PRB669597) for this. Clicking the attachment in the stream seems to have worked at some point in Geneva. The history of the Problem indicates this is fixed in Istanbul. I will try to get hold of an Istanbul demo and verify this.

Regards

Shahid

EDIT: Managed to get hold of an Istanbul demo and the attachment (in this case a text file) is clickable in the activity stream.

View solution in original post

Chuck Tomasi · ‎12-15-2016

Are these instances on the same version of ServiceNow? There has to be some other difference in the instance configuration (e.g. roles, ACLs) or the user (roles?). The key is finding the differences.

priisholm · ‎12-15-2016

Hi Chuck

I can only say that its working in a Geneva , but not in the Helsinki.. but I heard from a collegue that it works fine in his Helsinki.... (I haven't seem this my self!).

BR
Soren

priisholm · ‎12-15-2016

Hi Chuck

I can only say that its working in a Geneva , but not in the Helsinki.. but I heard from a collegue that it works fine in his Helsinki.... (I haven't seem this my self!).

BR
Soren

Chuck Tomasi · ‎12-15-2016

You can try this with a personal developer instance from https://developer.servicenow.com and use it as a sandbox. You can request an instance in F/G/H/I releases if memory serves.