Attachment not getting attached to new record created from inbound email actions

[suryamol_s]

Hi All,

Attachment is not getting attached when we try to create record from inbound action. We are sending attachment also in new record email. But it is not attaching to the newly created record.

Any help is appreciable,

Thanks in advance.

Surya

[Eshwar Reddy]

Hi @suryamol_s 
It should happen automatically by default.

If not, you can perform current.update() in inbound email actiion.

If it still not work, please feel free to use GlideSysAttachment() API using copy() method

Please mark this response as Correct and Helpful if it helps you can mark more that one reply as accepted solution

Thanks 
Eshwar

[suryamol_s]

Hi @Eshwar Reddy ,

Thanks you for the reply. But it is not working for emails that creates new tickets. The attachment with the mail is not attaching to newly created ticket