Attachment preview not available to user

[Priyanka Chaud1]

In agent workspace whenever we attach a attachment for ex: image we can preview it …Admin can able to preview it but user is not able to preview it though he hs speacific roles like ITIL, agent_workspace_user. Also i checked ACL so the read acl on sys_attachment table has roles snc_internal that also user has but still he is not able to preview it can someone please help on this ?? @Ankur Bawiskar @Anil Lande 

[Anurag Tripathi]

Hi Priyanka,

Check these, similar questions are answered here, might help you as well.

(1) Solved: Not able to view attachment in agent workspace - ServiceNow Community

(1) Solved: Unable to Preview PDF in Agent Workspace - ServiceNow Community

[Priyanka Chaud1]

Hey @Anurag Tripathi i checked non of these is helpful 

[Ankur Bawiskar]

@Priyanka Chaud1 

is this happening only on particular table?

[Priyanka Chaud1]

its happening for all tables in agent workspace