Attachment sent through integration is being added in SN but as 0 byte.

[Bindu Jayagond]

Hello All,

We conducted an integration with an external website where users fill out a form. When a user submits the form, an incident is created in SN. During the form submission, the user attaches a file, which is then sent to ServiceNow and attached to the incident. However, when we download the file, it is attached as 0 bytes.

Could you please advise on how to fix this problem?

Any help will be appreciated.

Thank you.

[SanjivMeher]

I think the data sent to ServiceNow, when converted to attachment has an issue.

How are you attaching the file in servicenow?

[rohit_murli]

Hello,

The integration has been done by using Scripted REST API. In the script, we accessed the attachment table and added the attachment to the created incident.

Thank you.

[Ankur Bawiskar]

@Bindu Jayagond 

please share your scripted rest api and the what all data is sent in the json request body

[Sandeep Rajput]

@Bindu Jayagond Looks like the attachment record in sys_attachment table is created but the multi-part data in sys_attachment_doc table is not getting generated. Please check corresponding records in sys_attachemnt_doc table and see if you find related records in it.