Attachments are missing

[vinothkumar]

Currently we are attaching some template to the catalog item form variables and we are allowing our users to download the form from the service catalog and attach it while submitting a request.

The problem is that attachment's are missing and this issue occurs randomly. When the user click on that variable, it showing requested attachment not exist. Even I have checked in deleted records as well, and am not able to find the sys_id of the attachment records.

Any suggestion what would be the issue, the problem here is we are not able to replicate the issue and this occurs randomly for some of the catalog item and also please let me know will the table rotation result in any missing of record, because we are rotating our attachment table.

[Mohamed Faizel]

Hi,

Please check the sys_attachment read operation acl, if any required roles are there, kindly remove it and check.

Thanks.

[vinothkumar]

Hi Mohamed,

Thanks for your time, It was working fine before, even as a admin am not able to find that record. It showing as requested attachment does not exist.

[Mohamed Faizel]

Could you please share some screenshots?

[vinothkumar]

Hi Mohamed,

Please find the attached screen shot..Catalog item form, and the error message displayed..When I checked with the sys id from the url below, I am not able to get the record in attachment table and also i have checked deleted records.

Previously the user was able to submit the request with the same attachment using the same form without any issues.