Attachments are missing

[vinothkumar]

Currently we are attaching some template to the catalog item form variables and we are allowing our users to download the form from the service catalog and attach it while submitting a request.

The problem is that attachment's are missing and this issue occurs randomly. When the user click on that variable, it showing requested attachment not exist. Even I have checked in deleted records as well, and am not able to find the sys_id of the attachment records.

Any suggestion what would be the issue, the problem here is we are not able to replicate the issue and this occurs randomly for some of the catalog item and also please let me know will the table rotation result in any missing of record, because we are rotating our attachment table.

[hyena]

Were you ever able to figure this out?   We are being faced with the same issue, and it just started recently.   We have not made any changes, and I am able (I also have admin role and am the original person to create the attachment) access the document myself, but no one else can.   If I access the link directly, I "sometimes" get the "Requested attachment does not exist" message.   But if I click the URL through the Macro Link, it works just fine??

[hyena]

We were able to determine this was due to a patch that ServiceNow recently did. There are new conditions in the sys_attachment ACL that only permit access to the attachment if you were the one to create it.   You will need to update this to allow for users that did not create the attachment, to access it.   This is now working for us.

[max_albanese]

Hello,

Can you explain further the fix? I am having the same issue in my PROD instance and need to figure this out. Any help would be highly appreciated.

Thanks

Max Albanese