I released AWA and Agent Workspace and in our PROD instance all items coming to the Work Items table are stuck in the queued state and not pending accept. The online agents do not seem to have reached capacity, so I'm not sure why the inbound items ...
I have read many articles on this but still have some doubt. In developer instance i have created 2 read acls. One with None and the other with *. The None is granting the read access and * is not. Which one is a field level and which one is a table ...
Hi folks, On the Knowledge search page /sp?id=kb_view2, I need to collapse the side bar menu by default so that when the user loads the page, the sidebar menus are collapsed already. I know that I need to work on the widget Knowledge Query Facet.In ...
Can Strategic Portfolio Management (SPM) and Project Portfolio Management (PPM) which helps in Determining and managing IT investments be implemented as part of ITSM Standard License or does it require a separate license
Hi All, When i submit order guide form , its redirecting to /sp?id=ticket&is_new_order=true&table=sc_request&sys_id=b9b3638187362250f505cbb5cebb35e8this page ,we want to redirect to /sp?id=ticket&is_new_order=true&table=sc_req_item&sys_id=ritmsysid ...
Hi, Deactivated Dropdown "Awaiting acceptance" value from state field in HRcase from but still visible for Existing record.Can anyone please help how to remove that in existing record and why it is showing. Thanks!
Hi All, We have below requirement to create SLA definitions on sc_task level, any lead pls let us know. In one request, 4 tasks will be created for RITM: task 1 task 2 task 3 task 4 The task1 needs to be fulfilled by one business day and rest of the ...
Hi Folks, We are about to begin the ITSM implementation for one of our clients. Before moving forward, we plan to conduct an ITSM process workshop.Could you please help us with the following:1. Key Considerations:What essential aspects should we tak...
Hello, In the Employee Center portal the upper left navigation icon can be interacted with in two ways. - You can click on it normally to bring you back to the main page. - You can center mouse click on it and it will open a new page in a new tab. ...
Hi Community, I would like to re-arrange the position of Catalog item variable on catalog form, I understand this can be done through order, however i am not able to re-arrange the position of catalog item variable. As mentioned below i would like ch...
Hi Team, I was working on blackout schedules and was wondering if any one knows what the source "Change request" means in the below window. I assume we need CI for using black out schedules (correct me if wrong).We don't use CIs in our environment, s...
I am using REST API in postman, its working fine there. when i am trying to test the inputs throught the service-now its throwing the following error "error": "Request not sent to uri= https://shore.adapter.prod.us.walmart.net/state-machines/104349/...
Hello! Can anyone know where to change the button label in the Satisfaction Survey in ServiceNow please ?
We are using ITSM professional License , do we need to purchase separate license for Task communication management module?This module is not available out-of-the-box (OOB) in the ServiceNow PDI. It requires activation of a plugin to become accessibl...
Hello Team, Any lead for Microsoft sharepoint integration with servicenow. Need detail steps. Goal is to upload daily extract of reports to particular share point. Kindly help with detail steps of integration
