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Report - Filter condition based on aggregation result

Hey,I created a report on the alm_asset table, I want to display 'only' the records having the sum of their quantities below a value contained in another field. in the 'Filter Condition' zone, I can't filter based on the SUM calculated by the aggrega...

Resolved! Unable to move UI Action Modal in an incident

Hi everyone, hope you can provide me with some ideas / or a yes or no for this issue.  We have a UI action modal on our P1 incident form to allow our MIM's to send a Text Message out when a P1 is ongoing.  The modal pop up once the UI action is selec...

Resolved! Fields Unavailable on Template Form

Since upgrading from Helsinki Patch 9a to Jakarta Patch 3, non-admin users can no longer see all of the fields when building an Incident template. ITIL workers now only see these fields:At the same time, ITIL workers still see all fields when buildin...

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Resolved! Client script to pull in users assigned assets

Hi,  I am creating a new portal form for line managers to report that their employee who has left the company will be returning their equipment, so the desktop team can arrange for the equipment (laptop etc) can be returned. On the form I want to pul...

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clivebushell by Giga Contributor
  • 2795 Views
  • 8 replies
  • 4 helpfuls

Alert message not working in Workspace client script within UI action

I tried to use the below script in the workspace client script within the UI action.  The expectation of the script is to check whether there are any child incidents available for the incident record. If it contains any(active/inactive) child inciden...

AARTHI by Tera Contributor
  • 1680 Views
  • 2 replies
  • 1 helpfuls

count of list visiblity location chnage

Hi Everyone,      Here i have attached one Screen shot . In that i want to change the location of the count of list visibility.    I want to visible on right side top corner  means below image location for this i want the solution. can any one provid...

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configuration item

Filter Retired Configuration Items from IncidentAlready there is an existing reference qualifier with script include then how to do modification 

Bhavani1995 by Tera Contributor
  • 226 Views
  • 1 replies
  • 0 helpfuls

End user is not able to download attachments from a catalog item.

Hi , We have a few catalog items on which we have attachments like ppt, excel.We moved all these items to test environment with update sets.Attachments were also present on the items after movement. When we moved these items to test environment ,end ...

Harish27 by Kilo Guru
  • 4887 Views
  • 5 replies
  • 4 helpfuls

how to hide 'Actions and Selected rows'

Hi,I have a requirement to hide 'Actions and Selected rows' on the change list view for ITIL users.None of the users should be able to see this except Admin users. Please tell me how to achieve this functionality.Thanks!Raj

raj159 by Mega Expert
  • 4255 Views
  • 11 replies
  • 4 helpfuls

Resolved! UI action Condition

Hi Team, I want to put a condition on Cancel Request UI Action, this button should only be available/visible on RITMs whose Item belongs to the Service Catalog. How write a condition on this Requirement. Regards,Abhilasha G T 

Configuration item

Already there is an existing reference qualifier with script include then how to do modification

Bhavani1995 by Tera Contributor
  • 222 Views
  • 1 replies
  • 0 helpfuls

Using Business Rule

How to write the BR for this query? For Normal/Emergency changes I want approvers not to be the person who raised the change or is assigned theTo prevent self approvals "marking their own homework"..

keerthana10 by Tera Contributor
  • 472 Views
  • 6 replies
  • 0 helpfuls