How to delete duplicate records in servicenow
How to delete duplicate records in servicenow
Forum Posts
Resolved! How to exclude OOB notifications for some catalog items
How to exclude OOB notifications for some catalog items. I tried SysID is not in conditions but it is not working. Notification is configured in Sc_request Table. Any help will be highly appreciated
One API Feature ,One API Feature Provider ,One API Service Plan ,One API Service Plan Feature
One API Feature ,One API Feature Provider ,One API Service Plan ,One API Service Plan Feature getting added to my update set after Xanadu release.i have not work on nay REST/SOAP integration , still i can see this getting added to my update setcan a...
Survey Issue, questions with dependencies displaying at all times?
Hello, We are facing an issue with a client, where a survey is displaying some questions at all times. If you see in the red box below, these should only display if the question above is answered yes, however you can see that even without a respon...
standard change templates
We have standard change templates that user have dragged and drop to there desktops. The issue is after these templates are retired and made inactive they can still use the template from the desktop how can we block this?I have even deleted the temp...
Is anyone using the On Hold Awaiting Problem Update Status in incidents and how are you using it please
Hey is anyone using the On Hold Awaiting Problem Status code and when do you use it please. Currently when we create a problem we state the problem should have a work around, therefore if an incident occurs that is related to to the problem we ask o...
Calendar Date/Time picker is blank. Specific dates cannot be selected
I have a user that is encountering strange behavior with the Calendar when trying to pick a specific date. The calendar sticks to the left side of the browser and it is blank, so dates cannot be picked. This behavior still occurs when I impersonate t...
Resolved! approve request from iPhone
I got a ticket "I am application owner, I need to approve release and change request, can I approve them on my iPhone? Both Safari browser or App are fine."any comments?
Resolved! ServiceNow OOB Workspace question
Hello Experts,Quick question. Is "Asset Workspace" OOB for ServiceNow instance or it requires some plugin/license?I requested on PDI [Xanadu] version and I see it has that already. Please advise. Thanks,Rajan
Attachment version renaming
While uploading a attachment in submission record if a attachment is already there and a same named attachement is getting attached it should rename the new attached document as a version.For example Test.txt is there again if i attach Test.txt it sh...
Business Rule not working on Agent Workspace
Hi All, I was working on the Agent Workspace and I have the following issue: The Business rules for the Incidents to set status based on the next step is not working as expected. The next step function is defined in the custom table. The values are f...
Change management Approval workflow
A Normal Change is sent for approval first to a Business Sponsor. Once they have approved, approval then requested from the Technical group. Once they have approved, approval is then requested from the Change Authority
Change management Workflow
As a Change Manager, preventing a person from performing more than one role in the Change workflow is crucial for ensuring that the right stakeholders are involved and that approvals are given by different individuals, maintaining proper separation o...
Resolved! Catalog variable drop down list value.
I have a catalog item drop down variable for example xyz which has 6 values a,b,c,d,e,f. I have another catalog item variable for example abc which has 2 values for example low and high. The requirement is if abc value is selected as low then on the ...
Resolved! Variable attributes
Hi All,I have created a catalog variable which refers to requested item table and set the simple reference qualifier as state is closed complete and catalog item is 'abc'. In addition need to display the column opened, requested for and 'select busin...
