ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Notification redirect URL based on user's role

Hello Folks, I  have a requirement , for the notification , if the user have no role url should redirect serviceportal incidnet page and if the user have role it should redirect to instance incident ticket.................................... i have a...

Regarding Devlopment some REQ

I fill out a lot of timesheets and i would like to simply the process if possible by having an excel format i can populate and then upload into servicenow. Can you we do this

kothasahit by Tera Contributor
  • 481 Views
  • 5 replies
  • 0 helpfuls

Business rule

Create BR for when a VIT/AVIT/CVIT get's reassigned from one of the groups mentioned below to another group. The Due Date field get's updated based on the risk rating and whether it's internet facing or not. The Due Date field will add the relevant a...

Bhavani1995 by Tera Contributor
  • 185 Views
  • 1 replies
  • 0 helpfuls

Resolved! Date format

In a catalog item, I have a date field where the format appears as dd/mm/yyyy for me, which is causing my script to not execute properly. However, when I impersonate another user, the date format changes to yyyy/mm/dd, and the script executes fine.I ...

Rishabh_N by Tera Contributor
  • 1338 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to schedule a report of every 1st of month and last of month

Hello Everyone,I have requirement where user is requesting to schedule a report on monthly basis addition to that his request is to report should trigger every 1st and last of month. For example, If month is of 31st days then report should trigger on...

Atik by Tera Contributor
  • 2109 Views
  • 5 replies
  • 4 helpfuls

Limit items in cart to 20 items only

Hi All,  I am working on a requirement to limit the number of items that can be added to a cart is 20.If user adds 21 item then an error msg , or info msg or an alert to notifiy user that max number of items allowed in cart is only 20.  Wrote Before ...

vahini_0-1741113802112.png Vijay147_1-1741112502490.png
vahini by Giga Guru
  • 815 Views
  • 5 replies
  • 0 helpfuls

Resolved! Report using a Database view parent table count

Hi, I have a report that pulls approvers for each Change Request using a database view, which creates a one-to-many relationship.  However, the total count includes the duplicate Change Request numbers due to multiple approvals. Is there a way to bas...

BK22 by Tera Contributor
  • 583 Views
  • 4 replies
  • 0 helpfuls

prevent state from changing when the back button is selected

Hi,I have created a UI Action to change the state of a record from Review to Published. However, If I change the state to published using the UI Action and then If I select the back button on the browser, the state field changes back to Review. Is th...

DreDay3000_0-1741196597986.png DreDay3000_1-1741196691692.png
DreDay3000 by Giga Guru
  • 284 Views
  • 1 replies
  • 1 helpfuls