Attachments are not being attached when an email is sent to users.

Balaram7
Kilo Sage

Hi all,

On incident form, while sending an email to users attachments added to incident form are not being sent out. 

Can anyone please guide me the best possible way to attach the files when sending an email to caller.

 

 

Thank you,

Balaram.

1 REPLY 1

Tony Chatfield1
Kilo Patron

Hi, I do not believe that this is an OOB deliverable and the core issue with scripting attachments to outbound emails is identifying which attachments from the task should be sent with each email.

I suspect the issue here is process, and the best OOB solution would be for your end users to utilize the quick message functionality when they want to send attachments.
Composing emails with quick messages (servicenow.com)
Any attachment sent via quick message will then also be added to the task as an attachment.

Otherwise you will need to look at scripting
Document attachments on an email notification (servicenow.com)