Attachments are not copied

[Vinya Jakkula]

Hi team,

I have added a attachment on request in service operations workspace, but it is not attaching to ritm and task.

Where the configuration exists.

Please help me

[Dr Atul G- LNG]

You need to build the logic to copy the attachments from REQ to RITM/Task.

https://www.servicenow.com/community/developer-forum/copy-attachments-from-request-to-ritm/m-p/20612...

https://www.servicenow.com/community/itsm-forum/copying-the-attachments-from-req-to-ritm-to-sc-task/...

[Ankur Bawiskar]

@Vinya Jakkula 

if attachment is on REQ then you need to add that when RITM or SC Task is created

You can use this business rule script in after insert BR on each sc_req_item and sc_task table

BR on RITM table

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	new GlideSysAttachment().copy('sc_request', current.request, 'sc_req_item', current.sys_id);

})(current, previous);

BR on SC Task

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	new GlideSysAttachment().copy('sc_request', current.request_item.request, 'sc_task', current.sys_id);

})(current, previous);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Vinya Jakkula]

@Ankur Bawiskar but it is not getting displayed on tool bar where attachment exists.

[Ankur Bawiskar]

@Vinya Jakkula 

share your scripts along with screenshots

If attachment is present on sc_request then the above 2 BR scripts shared by me will work fine.

If my response helped please mark it correct and close the thread so that it benefits future readers.