Auto Assign Assignment Group based on Time of Day (Schedule)

[cmcdevitt1]

We would like to auto assign incidents to assignment groups based on the time of day (and CI of course). A kind of follow the sun approach. Has anybody done this and how did you implement it?   I was looking at the "Assignments" module, but there was no OOB concept of schedules.

Thanks in advance for your input.

Chris

[cmcdevitt1]

Doug,

This looks very promising! Thank you!

[ch_naresh207]

Hi 

Please find the below conditions and suggest me any possibilities to achieve .

1. If a request is submitted Mon through Fri from 7am to 5pm EST, assign task to ......(Y group)...
2. If a request is submitted Mon through Fri from 5pm to 7am EST, or anytime during a weekend (Sat or Sun), assign task to (....z group).

[yed]

Hi Naresh,

Did you get a solution for this ? 

Please share if you have a solution.

Thanks

[cmcdevitt1]

Hi,

The above code is exactly how I accomplished this. I set up a schedule (System Scheduler -> Schedules) , then used isInSchedule to see if the current time was within the schedule window and I sent it to team A, else I sent it to team B.

https://docs.servicenow.com/bundle/kingston-application-development/page/app-store/dev_portal/API_reference/GlideScheduleScoped/concept/c_GlideScheduleScopedAPI.html