Resolved! Want to provide excel template on catalog item ?
I want to provide excel template to user's on catalog item, Please help how can I achive this. Thanks Ashok
Forum Posts
Phone Icon doesn't appear on Agent Workspace
Hi, Can someone please help me out with the Twilio integration. We are trying to integrate Twilio using the open frame plugin and it works fine on the backend but the call icon is missing on the agent workspace. Any help or guidance is appreciated
Set values dynamically in templates
Hi Team, I have a requirement where I have to create a project from the UI action from another task extended table. I wanted to achieve this requirement via templates. But is it possible to set the values dynamically as the short description and desc...
Enable assignment group manager to edit assignment group description / custom field in group?
Hi there, Was wondering what ACL would need to be built out to enable a manager of an assignment group to edit the description of a group. We also have a custom field that references the user table for additional managers that I'd like to enable it t...
Resolved! How to Auto Populate Manager name when selected the user in catalogue item request
If user selects any Requester in 'USER NAME' field. Then 'Line Manager' field should be auto populated with requester Manager. PFA My Code is : Script Include: var getUserDetails = Class.create();getUserDetails.prototype = Object.extendsObject(Abst...
Resolved! Is it possible to add search field in service portal for a table?
Is it possible to add search field in service portal for a table? I am showing some list of records in the portal.. now along with these I need to add a search field..
SLA "Has breached" field
Hi everyone , My SLA is getting started(created) with "has breached" field checked in that is "True" .what may be the reason ? which is not ideal ,has breached should be checked in (true) only if the SLA has breached
Resolved! Service Portal - System Status | Service History | Display Specific CIs
Hi, OOTB "System Status" under service portal to display the CMDB CI class services, if possible to list out specific 10 CIs only with predefined sequence instead of show all in below widget?
Resolved! How to create a custom button on Service Portal
Hi, I have a requirement to remove the existing "Submit" button on the portal and add a custom "Calculate" button on the service portal. I have a couple of fields on the record producer and once all the field values are filled and i click on the calc...
Resolved! UI policy is not working in making the "assigned to" field on "problem" form to Mandatory. Could you plz help on this resolving this .
UI policy is not working in making the "assigned to" field on "problem" form to Mandatory. Could you plz help on this resolving this , Below is the ui policy Andalso i have increased to highest order for that ui polocy.
Creation of custom Software Product Lifecycles
Hi folks,our customer has the Requirement that he would like to create custom Software Product Lifecycles(sam_custom_sw_product_lifecycle) related to the Product Models from Application Services.With the ITSM Standard Configuration it is not possible...
Add/ Remove users to the group
Hello team, There is two fields on the form 1) is list type field which is refering to user table 2) is refence field which is readonly & it contains one default group"XXX". When users added to the list field, same users will be created in the group...
Modify a Standard Change Template to not have 'Implement' and 'Post Implementation' Change Tasks
Hi, I am creating some Standard Change templates and have a question about Change Tasks. I want to set up a Standard Change template for decommissioning a virtual server. During the Standard Change proposal I can add some 'Standard Change Task Templa...
Resolved! How to add download link of pdf in record producer
Hi All, I need to attach pdf file in record producer,please help me here. Example : Click here to download Gratuity form - Form F
Resolved! Service-Now Jira Rest Integration
Much thanks to John Andersen, as always, for his stellar work on the Service-Now platform with regards to integrations.ServiceNow integration to JIRA through REST API's-John James Andersen I was wondering if anyone had any tips on this. I set this u...