Hi can anyone help me with the scenario for the tasks to show to a group in My group's work for a user in navigator, I have written a acl for read and write for a task table and whats happening is that now tasks are showing only for monitoring group ...
We would like to allow agents to be Available in multiple Service Channels.Example:- An agent is Available for WUA/IMS dispatches that are scheduled at a specific time. In this case the "IMS" records are impacting their capacity -We also want an Agen...
How are you protecting PHI in the system? Often for incident investigation and problem solving PHI is needed for reference by analysts.Do you take application security measures so that some IT staff are not authorized to view certain types of work ...
Hi I have created a list type variable in my LOB table to add multiple users but when I select 2 or more users and save the record the values are cleared except the first added user. what might be the issue.
Hi experts,Using servicenow can we open the QR scanner app on windows10 Laptop. So that we can scan Qr codes and open records in servicenow. Is this possible?
Hi, I need to show a line chart, which shows the cumulative increase in count of total number of records in table. For example, if I have 100 records in January, 200 records in Feb and 300 records in Jan. It should show the total count and Line chart...
Hello, We are trying to add videos to KB article, avi files do not play once uploaded via either URL or Attachment (they upload but just appear as a blank grey box). .mov and .mp4 work without issue. avi is added as a supported file type in the syste...
I have a scheduled job that runs the every hour to check if there are any alerts that missed to create an incident. But the query below is returning only one record and not all the records for which the incident is not created. If there are 3 alerts ...
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Hello Everyone,I have a Service Catalog Item, which contains a slush bucket of records. Now this Slush Bucket (which is a variable) is visible on Request Item and Catalog Task Form. I need this Slush Bucket to be visible on Approval Form. Approver sh...
I have a UI Macro that shows an email icon next to the 'opened by' field. I want to hide this icon or run this macro only when the 'assigned_to" field is not empty. <?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xm...
Hi. There's a problem on my Service Now application. Some users can't access the platform using two different browsers at the same time. But it doesn't happen to all the other people. I knew you can limit the sessions a user can have, but where can I...
Hi! I hope this is the correct forum to post in. I apologize if it is not. I'm still now to Community, so please bear with me. I'm trying to integrate my company's Twilio with one of our SN instances. I'm am very happy with my IVR flow in Twilio, bu...
Hi, I've a requirement as below:1. This is one table "sn_vul_third_party_entry" in the list view.2. I've opened one record from this table as below: So, in the 2nd image, you can see there is one field "Source" in the "Exploits" tab which is availabl...
Hello,If someone can help or point me in the right direction that would be much appricated. We have a Service Portal where people raise requests and incidents, and the user can see all the current and previous requests and incidents submitted. The us...
