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What are the best practices to define Non-Standard Service Requests in ServiceNow. Non-Standard Service Requests are to be used when certain activities must be placed for quotation and execution towards partners. The NSSR is organized per Tower/Sub-t

What are the best practices to define Non-Standard Service Requests in ServiceNow. in our scneario, Non-Standard Service Requests are to be used when certain activities must be placed for quotation and execution towards partners. The NSSR is to be or...

salok702 by • Mega Contributor
  • 7648 Views
  • 8 replies
  • 1 helpfuls

Simple RITM Flow Designer

I want to create a flow for my catalog item.. it has no approvals No catalog tasks just RITM getting created, going through all states and closes. please share what steps should be there in flow designer.

Get all sys_ids of attachments for an incident

Ho can i get all sys_ids of the attachments for a particular incident? my goal is to write a script to download the attachments one by one using curl command There are a lot of attachments assigned to one incident and I want to get all  the sys_ids(m...

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parvbionics by • Kilo Contributor
  • 636 Views
  • 1 replies
  • 0 helpfuls

Copy variable from one MRVS to another MRVS

Hi Team,I have a requirement where I have to copy values from list collector of one MRVS to Reference variable of another MRVS on submitting the form, both list collector and reference field refer to the same table, any help on this is greatly apprec...

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Bindhu1 by • Tera Contributor
  • 791 Views
  • 1 replies
  • 0 helpfuls

How to base64 encrypt rest message payload

Hi, i have created a rest post method and invoking it through business rule . I need to encrypt the payload.. how to do it? Is it done in rest message or in business rule or somewhere else?Please help.

Community Alums by Community Alums •  
  • 1689 Views
  • 9 replies
  • 1 helpfuls

Reduce the space in workspace

Hi All, I have created new workspace for a scoped application. When a record is opened in workspace, so much space is occupied (vertical line in the below image). Also, can we control what can be populated in the place of Request state, Price and Due...

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Nagashree5 by • Tera Contributor
  • 886 Views
  • 4 replies
  • 0 helpfuls

Copy an entire catalog item to another instance

Hello,I wish in one click, to move an entire catalog item (form, variables , categories , policies , script ...) to another instance.I know I can record in an update set, but that means I have to modify all items in the catalog to record them in the ...

Fulfiller User v2 and Fulfiller User v3

Hello everyone,on a customer instance, in the Management Overview subscription I notice that Fullfiller User v2 licenses appear to be allocated while there are also Fullfiller User v3 licenses but they are not allocated.Would anyone be able to explai...

Resolved! Notification triggered but email not sent

Hi experts,Kindly help me solve the below stuffI have a email notification, its getting triggered but no emails sent When I add a worknote to incident, I see the log message in the system logs, but I see no emails in 'sys_email' tableVerified that th...

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Sruthi17 by • Mega Sage
  • 1881 Views
  • 5 replies
  • 1 helpfuls
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