Hi all,I upgraded my instance from San Diego to Utah.In San Diego version, I configured only app MFA option to login to the instance, but in Utah email option appeared. I want disable email option and force users to use app MFA authentication.Where c...
I have a UI Action on a particular table which I want to hide based on certain Condition. I am able to hide the UI action but customer doesnt want to refresh/reload the page manually.Instead he wants to automatically refresh the page once this value ...
Hi All, I am working on some changes on Service Portal and I will really appreciate if you could help me with the following points:1. How to change border color of the widgets across the Service Portal ?I have to change border color of the widgets ac...
Hello Experts, We have a requirement where if the change approver is Rejecting the change from the Approver related list in a change record using the Reject button (list choice/ list context menu UI Action), then a popup/dialog window should display ...
Hi All,Below is the sample data that i am trying to send through postman to create record in table{subnet : '{"subnet1":"subnet-004834", "subnet2":"subnet-04f6908", "subnet3":"subnet-0f8345", "subnet4":"subnet-08198a4"}';above data if not there in ta...
Hi,I have created a transform map to update assigned to field in one of my custom table. created field mapping for the same and assigned to updated correctly. Now i want to restrict if the mentioned user is part of the assignment group then only it s...
Hello AllIts late in the week and brain is friedWhere can I see the state values (numeric) for Incident? 1=New, 2=In progress etcthanks much
Hi All, I have some strings stored in a field on an Incident form. example:field_name = descriptionIt contains the highlighted string: No-conflict,P3-Priority,Chief Testing,xt_mapping:FURIOUS,XTREM, gt_kick:rtr,xt_mention:CC-Dnr-pola,[Google]type_bel...
I have 2 fields on a record producer "Qty" and "Value" which i want to make them field types of number (so only number can be entered) and one for currencly (only number in currency fomat can be entered). Is this possible, I would of through this wou...
ITIL users are able to access table using .list. how I restirct the functionality. Please help.
Hello All, On our Incident form, I can currently 'Create Story' using UI Action button (see code). var story = new GlideRecord("rm_story");story.short_description = current.short_description;story.description = current.description;story.priority = 4;...
Hi. Is it possible / feasible to have many Request approvals completed only via email responses (i.e. the 'click here to approve' link) without the approver having a licence of any sort? I know we could use the Business Stakeholder licence, but there...
Hi All,I was wondering if there is an easier way to create generic report templates for other departments to use within the IT organization. For example, we always get asked the question, can you please run a report for me for the last 12 months of...
I've been using Ansible with a PDI to test creation and manipulation of change_requests. I'm using the servicenow.itsm Ansible collection. https://github.com/ansible-collections/servicenow.itsm While I can set a primary cmdb configuration item (cmdb_...
