Auto create incident task when incident state is resolved

[prasad8]

Hi 

I have a requirement :

I need to Auto create incident task when the Major incident feild is Checked and  incident state is changed to resolved.

For this i have created one business rule 

conditions : AFTER - Update 

Major incident is true

state changes to resolved 

Script:

var incTask = new GlideRecord('incident_task');
incTask.initialize();
incTask.short_description = current.short_description; 
incTask.incident = current.sys_id;
incTask.insert();

Here the issue i am facing, If the incident is moved to resolved state incident task is created, But if the same incident state is back to inprogress and after that again it moves resolved state it creating another incident task for same incident.

As per my requirement, I need incident task first time state moves to resolved 

Please help me on this 

[Sanjay Bagri1]

Hi 

Please try below code: 

var incTask = new GlideRecord('incident_task');
incTask.addQuery('sys_id',current.sys_id);
incTask.query();
if(incTask.next()==0){
incTask.initialize();
incTask.short_description = current.short_description; 
incTask.incident = current.sys_id;
incTask.insert();
}else
{
 g_form.addErrorMessage(incTask.number +" This incident Task is already exist");
}

Please mark my answer ✅ Correct/helpful,

Regards

Sanjay Bagri