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Automated Incident Synchronization with User Validation Popup in ServiceNow

SayaniB82563620
Tera Contributor

‎01-07-2025 05:13 AM

I have successfully integrated two ServiceNow instances using REST API and Business Rules, specifically focusing on the incident table. This integration ensures that when an incident is created in one instance, it is automatically reflected in the other instance. However, I need to implement a feature where, if the caller ID (user) associated with the incident does not exist in the other instance, a popup message should be displayed to notify the user. How can I achieve this functionality? 

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SumanthDosapati
Mega Sage

‎01-07-2025 05:19 AM

@SayaniB82563620 

In which instance do you need the popup? In source instance before submission of incident?

If yes, Then write a before insert business rule on incident table to check the user details. However that's not a best practice and not an ideal use case.

 

Regards,

Sumanth

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