I need to get previous value of fields for bulk amount of records in a table using background script. For example, I want previous value of (managed by) field in cmdb_ci table for some 500+ records. I tried using audit table to get previous value.......
I am trying to load user records from AD. It is creating user records in servicenow but User ID field on sys_user table is not updating as there is a record with same User ID value and giving Unique key violation. I understood that the field is Uniqu...
This seems like a simple question but I'd like your input. Historically we have used change requests to initiate development work. In that case, the Test Plan field on the Planning tab would direct the change manager to an attachment with the comp...
We have a change task with inappropriate text in the activity log due to an entry in the worknotes field.How can I change the text to overwrite the inappropriate text?
How to auto populate the description and short description field in Task from RITM when new button is clicked? Also short description and description has to auto populate at the time of Task loading.
Hello All, I am trying to add a Submit button in the catalog item. I have added a UI Macro and the button appears to the left top corner. below snapshot for reference: This should appear at the bottom of the request: Below is UI Macro code written:...
Hello Experts, We have requirement to send a document from servicenow to BOX tool. in order to perform REST integration we need endpoint of box tool. when we check in developer.box.com portal some generic APIs are showing for Upload/Download/Create...
Hi All,I am having a requirement, where we are having a condition which says "if a particular template (A) is selected then there would be 10 Catalog tasks else there will be 15 Catalog Tasks". I have already created this in the workflow using 'IF' A...
I need to set a flag field based on the time that an Incident is raised. I need to compare the current time with specific time, depending on the client. For example, if the Created time is after 18:00 set the flag to TRUE. What would be the syntax ...
Hello Experts, I need to copy the previous data of "total_Cost" field to "Previous_total_cost" field. "total_cost" field type is of string type Requirement is : Need to trigger an email if any changes happened to the "total_cost" field and in the bod...
I'm importing ServiceNow data into SQL Server to handle a number of management reports that I cannot find a way to do in ServiceNow. When I extract state, impact, urgency and priority I get the numeric values. While I can build the lookup table(s) ...
My organization has two ServiceNow instances, and we are working to combine the instances. (Yay) The destination instance started out on Istanbul and is not on Kingston. The instance that we are retiring started out before Calgary and is now on Helsi...
We're in the process of upgrading from Helskini (Patch12) to Kingston (Patch2). We have a standard variable set with am Onload client script to lock down all variables on a Catalog task from to read only, which basically only includes g_form.setVa...
Hi, I am using Kingston version of ServiceNow and configuring Asset Module. I am trying to make Cost fields as Mandatory by using UI Policy or by setting field dictionary properties. But it won't consider Cost field as required field while submitting...
Hello,We have noticed that in the Calgary release if we try and attach a Knowledge article to an Incident before submitting it, we receive the error: Invalid action: Record needs to be saved firstIs there a way around this error? I believe this worke...
