I'm building a change request process. I have a state field that turns to "Implementing" when the user submits the change request form. I'm trying to create a UI Action Form button called "Work Complete" that when clicked on, updates the state from "...
I am looking to create a report of the Incident Categories and their associated Subcategories so that the list can be reviewed by a customer. Conversely, if no report, where in the system do I go to see the full list of cats and subcats?Thank you.
We have an SSH credential that works to login from command line to target host. It also passes the 'test credential' test from the instance to the same target host. It works to discovery several thousand other hosts. But it fails in actual discovery ...
Have a catalog client script that displays message on our order guide under our Due Date variable field, the text color defaults to blue would like to change text color to red, Below is the script if someone can show me where to code in to make the m...
I want to generate a report from multiple related tables, along with the columns present in the tables i want to have few extra columns.Lets say we have columns Employee Current Salary and Employee Previous Salary, now based on those both columns i w...
Has anyone implemented Enterprise Access Management using Orchestration?This thread seems to have died so I'm digging into the community for a second pass.Do you know anyone that has done an RBAC implementation using ServiceNow AND would be willing t...
We have a catalog item to request access to jump servers. As part of this, the requester needs to also tell them if they need access to a database(s) and what those are.We have another catalog item that is to request access just to 2 specific datab...
New to SN. Using IstanbulIs there a preferred method for allowing individuals who do not have the itil role the ability to read/edit catalog tasks that are assigned to a specific group? We would like people on the business side to get an assignme...
Hello,I'm having a businddess rule on Task table,which gets executed when the Script Include which is given in the condition field evaluates to true.But, in my SCript Include, i'm passing the params from the business rule condition itself.When the ...
Hi Friends, On implementation of Snow we leveraged AD as our user provisioning and now planning on switching to an Identity governance app SailPoint to create users within the tool instead....need a way to cleanup the inherited mess we obtained from...
On Istanbul for 4 months.I have created a Catalog Item with variables for entering the Department ID and Accounting Unit values. I am being asked to auto-populate these two variables based on the person submitting the request. I am able to do so wi...
I made a change in our dev instance under an update set accidentally deleted an application. How can I take any changes from that update set and roll them back?
Hi,Does anybody know if is it possible to link a service offering to multiple business services? I can not see a way to have multiple parents for a service offering, and seems crazy (from a CMDB persepctive )to duplicate service offerings to achieve ...
Hello SN Comm,Looking for some scripting help (suggestions on which to use).I was thinking either using the Calculated script within the third field OR I believe I have read that a Business Rule would be best.Here is the story:I need to create calcul...
hello,Generally we have an option to send the approval task to the manager or to the higher levels by dot walking. (sys_user.manager.manager.manager). But my requirement is to approval has to dot walk till the higher level of manager has a VIP tag or...
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