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Resolved! Inbound email Guest user

Hi All ,    I am trying to create incident through inbound email action , If user is not present it has to populate guest user which is hard coding in script. but it is not working.  Please see script below. let me know what is the issue here    var ...

Rushi2 by Tera Expert
  • 1923 Views
  • 2 replies
  • 0 helpfuls

Resolved! Workflow Approval script

HI All,    My requirement is to push opened by "Director" approval for a catalog item. So here what i want to do is to check opened by manager title if his title is manager skip then again check for his manager if title is Director than ask for appro...

SKum by Kilo Sage
  • 4965 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to make Risk Assessment fields Read-Only?

Hello Everyone! My requirement is to make the Risk Assessment fields read only when the change request state is Authorize, Waiting to Deploy, In Progress, Review, and Closed. The Risk Assessment should be editable in Draft and Assess which it is alre...

Khuzaima by Tera Contributor
  • 1973 Views
  • 4 replies
  • 3 helpfuls

Customize Manage Attachment dialog box

Hi Guru's,I have a requirement to add date field in the Manage attachment dialogue box in order to know when that attachment was added in the dialog box. How to achieve this?Regards,Arpit Taneja

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arpitt by Tera Expert
  • 2655 Views
  • 4 replies
  • 0 helpfuls

Resolved! parent.sys_id and sys_id, etc.

Good day everyone, Can anyone explain me the meaning of parent.sys_id and sys_id which we write as the second parameter in the addQuery(). and when do we use this ? Thanks Kevin

Update Set created in wrong application - how do I move it?

Hi folks, I've created an Update Set in TEST, created some catalogue items and noticed later that I had created them in the incorrect application.  How do I move the update set I've created into a different application so that I don't have to re-do m...

Trish Mac by Mega Guru
  • 2883 Views
  • 8 replies
  • 4 helpfuls

Resolved! List of possible ways to call script include function

Hi All, I have a script include which runs every time when the new change request is created. But I couldn't find where it is called from. I have checked in client scripts, business rules, UI action and catalog client scripts.  Can you please let me ...

Pari5 by Tera Contributor
  • 2117 Views
  • 8 replies
  • 0 helpfuls

Resolved! Catalog UI Policies not working on the Service Portal

I have a simple Catalog UI Policy (fields are hidden if a particular value is selected in a dropdown box) that is not working on the Service Portal. When the Requested Item is created the Catalog UI Policy works properly if an ITIL user triggers it. ...

Ben Smith by Giga Contributor
  • 4677 Views
  • 5 replies
  • 2 helpfuls

How to Rename an Incident Category

I have been asked by leadership to rename one of our incident categories. I'm having a hard time figuring out how. Guidance will be appreciated . . . . . 

Integration issue

Hi I am trying to integrate SAP Solution Manager with Service now. I am getting the issues below when testing the SOAP connection. java.net.ConnectException: Connection refused (Connection refused) when posting to link org.apache.commons.httpclient.C...