Need help with Incident Category/Subcategory association:I set up 15 categories and 100 sub categories. Each subcategory has the category in the Dependent Value field to associate them with the appropriate category. However, when I select a categ...
Hey guys, I've set up orchestration to add a user to a group in AD but am getting weird errors.I have verified the following:1) I am using the correct DC2) The group and the account both exist which I'm using3) The service-account under which my mid ...
I am working on report every week, but someone had updated this report, i can see the last updated date but not who updated this.
Hello guys,I need to send an attachment to a folder of MID Server .The idea is:Create an incidentAttach a file to the incidentClick on submitStarts a business rule that sends the attachment to a folder of mid server.I have found some discussions abou...
I am having a problem with my Reply in my inbound email actions. It is not setting the target table. After reviewing the HI KB ServiceNow KB: Inbound Email Action Target Table (KB0535511) I checked the email logs and it says it's skipping my inboun...
I've seen posts about email links going to Portal, but that's not what I need. We're using a SSO for ServiceNow and if we send out a notification for an Incident with the link to the Incident to a user that hasn't logged into ServiceNow yet that da...
I have a Field Type 'List' in abc which is reference to some other table xyz. When i delete the data from xyz table and check the field in abc it is displaying with sys_id. how to resolve this issue?
Would like to get some input from someone that has dealt with this already. Question: What is the preferred method - best practice - recommended when moving your content from the Development instance to the Production instance? Background: The Dev ...
I want to apply a condition on one field called "u_first_time_right" , it should be false only if the "state" is closed and else it should be "true".i wrote this "before insert" business rule name "first_time_right_true_false" :update();function upda...
Has anyone been able to bypass the Azure Home realm Discovery (The page that requires an email address to redirect to proper tenant) when using ServiceNow that authenticates to Azure Active Directory.See link for information as to what I am talking a...
Hi All,We have a requirement to work on a Dashboard development.One developer is in India and other is in US.We want to create one single update set and work on the same simultaneously with our respective logins and then deploy it in PROD.My question...
Hi Guys,i have a doubt that I have posted some comments in work notes for an Incident Ticket.If further I want to make some changes or edit then how can I achieve it.Please anyone can give some inputs on this.
Hello folks,I created one new assignment rule on Incident form and its work fine . But now i am getting confusion on below criteria . I would like to assign an incident to particular group based on Category type and it should depends on Subcategory t...
Hello,We have recently moved from all agents taking all calls to having tier 1 / tier 2 working practiceTier 1 - log ticket, general enquiry, password resets (anything below 4 minutes)Tier 2 - more technical that cal resolved tickets Tier 3 - officia...
Can anyone guide how to integrate At&T ebonding with SNOW for incident management.Prerequisite and setup process.I didn't find the application in menu even though i have incident plugin activated.
