Hello, I have received request to change behavior of default back button to redirects user to previous page. For example: User is second page of list of incidents. Open one of the incidents and wants to be redirected directly to second pages of the ...
When you have more than one incident about the same issue, either logged by the same people or different people is Parent/child the best approach? If so how when reporting do you not end up with a duplicate view - picture attached. The first ticket i...
We got the request to mark certain customer (companies) as being in hyper-care (special additional attention is needed for this customer). The idea is that engineer see it easily when managing an incident for that customer. Is there an OoB functional...
I see that the out of box customizations, lets say, business rules for example have a replace on upgrade field set to false as default value. Should it not be true by default considering that i have not made any changes to business rules??
Hello Experts, Service Portal while searching Want to Display user name,user id ,company name,and company id using reference field on service portal. e.g i have reference field user which is referencing to sys_user. is it possible?how can we do this?...
We are starting to use the VTB pretty heavily in our organization. Normal use with that tool allows you to click on a user or a tag and it will filter out results and only show you task board items that meet that criteria. I would like to have th...
Good morning, I have been tasked with putting the incident comments and work notes onto the incident task notification email. I found a script that I believe can be modified for the task, but I thought I'd see if there was a better solution out there...
I am trying to filter my Request Items view to NOT show items that have been approved. However, if I set the condition Approval != Approved, I am still seeing items that have been approved. I tried to filter based on Stage, but the only option I ha...
Hello, We are implementing ServiceNow by using agile methodology, with sprints, creating stories, creating test scripts for those stories and testing them after story development (proper SDLC-QA process). My question is, once you get to the productio...
I am revisiting Change Management at my current site and was telling everybody that it is possible to create a template from a normal change record. In previous sites I have just right click on the toolbar and 'save as Template' is on the drop down. ...
Hi All, I have created a account in service-now with Mid role and used this account to install Mid. and added the same mid server in Default MID Server to use for Orchestration Activities. When i test the connection , it shows the below error. Kindly...
How do you incorporate a SLA in Catalog?
Only one user instance is running slow after the computer was reimaged. All other instances for other users is working just fine. I think this is as a result of the work done on the computer as other applications on this computer seem to be working f...
What is better alternative to using global business rule.?
I would be interested in the roles and responsibilities others are using to support the Service Now application internally.A challenge that we are encountering is that as we are IT it is assumed that we have the technical skills to support the more a...
