Hi All, There is a workflow which has passed a specific activity which has some wrong script in it. Now i would like to modify that activity and as the workflow is already crossed that activity I would like to restart from that specific activity. I ...
I am trying to run a report on tickets that my team has reassigned to another team. I have tried the updated by but that does not seem to work. These would be tickets that come in to my teams queue but they investigate and find they need to reassig...
I'm imagining a list collector variable on a catalog item, where the user-selected items on that list, eventually populate a related list on some resulting record. Examples: A change request (standard change catalog item) where the user is able to sp...
I have a team member who is a fulfiller in an ITIL role. He manages a group that is responsible for configuring the QA environment for one of our products. He requested a catalog item. Part of the requirements is that he needs to be able to create ad...
Hi I am just starting out with ServiceNow and I am trying to configure SLA definitions. I want to understand how and why due date field is set in the Incident table. Is setting the due date in the incident table a best practice in ServiceNow? Since ...
In the Jakarta product documentation, I see where a User can modify their notification channels. Modify notification channels Is there a way that an Admin can modify on behalf of the user? As a user, their email address is not editable.
am trying to create approval notification for KB article , when we revise /edit the article notification has to sent CI technical approver group . If KB article get approve than edited version should be save otherwise workflow get back and unsaved th...
Hi all, I need to know how to abort action in catalog client script based on the conditions when the catalog item is ordered during the on submit event. Ex if the condition is true i should make a request else if the condition is false i should not b...
Hello all, I need to create display field messages in an incident form. The idea is to check whether the field in question fulfills some parameters (ie. CI = category: computer) and then show the info message under the field.This has to be done with ...
As an MSP, we have many customers using our domain separated instance. One of our customers has requested that we implement SSO to make it easier for their users to login. From what I understand, implementing SSO will remove all current LDAP auth...
Hello all,I'm wondering how others are managing the scenario where you close a ticket due to lack of response from reporter. This isn't too hard to track when you're not dealing with a lot of tickets but when you have hundreds of tickets, how do you ...
How to override Submit button in Scope Application and I want to stay on that form only when the form is submitted. I have created new UI Action (Submit) button in my scoped application and override the Global UI Action (Submit) button, but when I a...
Can I revert a cancelled change request to a previous status ? Anyone Snow admin or developer can do that ? Thank You
I'm trying to split a group of checkboxes into 2 columns in the service catalog on the service portal. On the catalog item, I tried changing the layout of the variable set to 2 columns wide, alternating sides and it didnt work. Also I tried adding co...
Workflow is stuck at begin after restart of its workflow. Here when "flag to yes " activity is reached i am restarting it via BRBR is as follows:createtask();function createtask() { gs.addInfoMessage("restarting workflow"); current.u_response = '...
