Dear All, I have a question, what are the roles that should be added to user in order to work on incident and change request, noting that I need these users to view their own incidents and changes only, currently we have many support engineers i prov...
While accessing the REST API, getting exception, "The remote server returned an error: (401) Unauthorized.". I am using basic authentication. What credentials should I use?
I have a custom workflow whenever a Roadside Insurance Assistance record producer is filled out and inserted into my custom RSA table. I want the Insurance agent who requested it and the customer who they are requesting it for both to be able to see ...
There is a template(Incident), which has related child templates(incident_task). When I apply template via Inbound Email Action on Incident and try to set other fields(description) like below, then the parent template is applied, but the related chil...
We have several Service Catalog templates set up. I have been asked if we can default the Assignment Group on the Req. Currently I have all the SCTASKs auto assigning to a group or individual; however, they would also like the REQ to auto assign to ...
User unable to login to Snow as it says logout successfull I tried to access SN by clearing browser cookies, history and temp files. SN account locked is not checked. user gets "logout successful" message and is automatically logged out of SNOW
The filter option below is missing for ITIL users. Not sure how to fix it?
Hi, Is possible to select particular day only in date. Here er have to select only Monday .if i select apart form Monday tee form could be submit. Regards, Suri
What is the correct process for removing an existing workflow and replacing it with a new one? I can't find any documentation relating to this in the Jakarta product documentation. Can anyone point me in the right direction to where this is documente...
Have a requirement to delete incidents, problems, and changes >12 months old and I don't know how to do it.
When you generate a major incident it applies a standard OOTB template and generates 3 tasks. How are the 3 tasks being created? We can find a business rule, a workflow, or a script include that could be triggering them to be created. We've sea...
Team, I created an onload client script to set category, assignment group and other fields to speed up the fill out of form, you guys know time is money Everything works nice when I create a new incident since my userID is associated with admin role...
Hi the user missing few incidents in service now and he told , those are gone into archive stage. so i have searched for missing incidents in the archive incident table , but i didnt found any of these user incidents in archieve incident table? how t...
How can you set up a Windows MID server service to run as a specific user instead of the local system?
We have just went live with Service Now Monday. I need a lot of help so forgive me if I ask mundane questions. Thank you all for your help in advance. I have been searching this all day. How do I set the system so that my technicians can create SC...
