Resolved! Auto set contact type to Self Service when raising via Service Portal
Auto set contact type to Self-Service when raising via Create Incident record producer on the Service Portal?
Forum Posts
Resolved! How can I activate URL's in a text field?
We have several users who are pasting URL's to planning documents in the description field of a change request.The problem is that the URL's are treated as regualr text. We'd like to activate them so that clicking on the URL would open a new window w...
Resolved! In service catalog i want to change color of my image whenever i select different color from select box , so i need output image is same as i select color.
in this image, i want id i select gold color so gold color headphone comes up. so is it possible ?
Resolved! Onhold state in incident form
When state changes to onhold , onhold reason will be visible in incident form anyone give me explanation and when we use this states 1)awaiting caller 2)awaiting problem 3)awaiting change 4)awaiting vendor 5)awaiting info
Client Script OnChange as the user types
We are looking for a way to validate the text in a string field as the user is typing via regex. We are using an OnChange Client Script, but the function does not run until the field on the form loses focus. We're looking to trigger the OnChange even...
Change Task State
Need some help as to the best way forward please. I have a requirement to prevent users from starting change tasks when the associated change request is not yet in implementation. The best logic I can think for this is to make the task state read onl...
Inactive users on approval activities (workflow)
I am facing an odd (but maybe not unexpected behaviour): If you have the "approval - user" activity on your workflow and its approver is defined on "Users" or "Groups", without advanced condition, the user on the field "Users", for example, will rece...
Resolved! How to enable shopping cart model for catalog items. We currently are not using it
How to enable shopping cart model for catalog items. We currently are not using it. I need to create a catalog item which should include shopping cart model. Any help would be appreciated.
What is the sequencing of publishing a Knowledge Article?
What is the sequencing of publishing a Knowledge Article?
What is ran on the client side and what is ran on the server side?
What is ran on the client side and what is ran on the server side?
Difference between glide system and glide record. ?
Difference between glide system and glide record.?
What are the SLA stages, states
Hi, What are the SLA Stages, States
Resolved! How to insert and update the records of user table using import set?
Hi, I need to update the sys_user table. There is a custom field on the sys_user table called "Person ID". I need to update the User IDs based on Person ID and vice-versa. Here are the steps I followed: 1) Loaded Data in xlsx. (source of data is a fi...
Resolved! How can i use current.comments.getJournalEntry(-1) but get formatted output like when using the normal variable?
We want to add a full activity list at the bottom of an email notification. I created an email script that simply has template.print(current.comments.getJournalEntry(-1)); to get all of them. However it outputs it as a block of text without any lin...
Discovery of Blade Servers
Hi Experts,i am new to servicenow discovery, it would be grate if you can suggest me on below case.i have physical Blade Server for discovery, is it possible to discover below stuff? from where i can get this devices specific information for discover...
