We are taking a look at our incident states and we were looking at the new incident state model in Helsinki and doing some analysis on if we should move to that or not. When we started off we added several extra incident states to incident, and I ...
Hi,Any one that can share common practice regarding relations between Assets , contracts , expense lines and CompanyHere is the setup we aiming forCompany X have Location A, B, CEach location have multiple Network Gears (CI)Company X have 2 cost cent...
Hi all,I have created a new event " sla.warning1 " other than out of box events " sla.warning " and " sla.warning.breach " , and I have assigned it to a notification and I have added it to the workflow.So , whenever the sla breaches a certain ,...
Hi,Many of our users are setting their row counts at 200, and 100 for the list views.I looked in the system properties. The wiki told me to type sys_properties.list (which did not work).What do I need to do to restrict the number of rows to let's say...
We configured our test instance to use SAML/SSO and we are encountering a weird situation.We are using the Idp authentication so the user "logins" to our Idp site which then forwards them to ServiceNow.The issue starts with a user who is not logged i...
I am not able to assign any ticket to the users. When I click on the 'Lookup using list' button next to the 'Assigned to' field, the popup list does not contain any user names. I do have users in the ITIL role. What could be the reason ?I have attach...
Hi,I have a requirement that on click of a UI action button(say 'create incident') on a form(risk form), a pop-up window should appear with the basic field information(example : Name of the Caller who clicks on the UI action & initially the impact,ur...
Reporting up/downtime of a Buisiness Service.We created in our CMDB some Buisiness Service's and the CI's that are used by those Buisiness Services. In a lot of cases, a Buisiness Service only uses one CI but in some cases (for example a database) is...
G'Day ServiceNow Gurus,I was asked to create a numeric field. This can be a number up to 100.00, displayed to 2 decimals. Maximum value is 100.00. Minimum value is 0.01Apparently there is not numeric variable type.Variable Types - ServiceNow WikiTh...
I want to give ITIL users access to add delegate only to their own profile. Is there a trick to compare logged in user and the profile (s)he is going to update. So if both user ids are not matching, we can restrict this operation.
Hi Folks,We are using SCCM 2012 V2. I am very interested to pull the last logged in user to every asset. Is there any source field available in SCCM computer Identity import set or Is there anyway to get this information to all computer assets?Any he...
Hi,What I want is to have a variable with multiple choice. If you choose option 1, variable 2 becomes available. if you choose option 2, variable 3 becomes available.Before you have selected anything in variable 1, non of the other variables should b...
When we upgrade an instance. We can see the upgrade details depending on the dispositions.Now in the records which are DISPOSITION = SKIPPED, and TYPE = FORM LAYOUT or TYPE = FORM SECTION there is a RESOLVE CONFLICTS BUTTON.After clicking that button...
Hi Everyone ,Can anyone please help me regarding setting a field as "unique" in a table ?? Earlier there was an option of checking on "Unique" to make the field unique in table via Configure Dictionary but that is not visible currently so how should ...
Whenever our service desk assigns a ticket to our queue in Service Now, they sometimes have very obscure/generic "short descriptions". I would like to edit those sometimes to reflect the actual item being requested in the short description field so...
