Good MorningI have a situation where I have 2 end users who put in Incidents. Both Incidents were Resolved and both (End Users) got the email notification that your Incident has been resolved and resolved by (ITIL User's Name)72 hours later the Incid...
Hello, wondering if anyone has come across this issue, and if so, how they overcame it.Our naming convention has CIs with names > 32 characters, but when I try to import relationships between them, they are truncated, the names are stored in ...
We are trying to measure KPI for our fulfillers and we want to know the number of tickets that they have touched/updated (by commenting or changing any field on the incident form). How can we achieve this kind of report? The updated by field on incid...
I have a variable that references our Consumable table that allows the task worker to check inventory of the RITM.Cat.Item by viewing the consumable entries that match the model of the catalog item. This works perfectly for a reference variable, but ...
Hello,I get this error when I do data import from CSV files:"Transform map record not provided, transform stopped: no thrown error"Any idea about why it happens?I have some records in ServiceNow. Users attach files to that records and then I trigger ...
I want to track whenever we give users feedback in a ticket. The problem is that the most reliable field to track would be the comment section, or sys_audit.The reason I want to do this because we want to track every ticket where the user has not bee...
Hi All, I have a transform Map in which I had made a field as Coalesce, so that only matching records gets updated when user export the excel file and updates it and then uses the transform map to update the records in the table using the exported fi...
I wrote a business rule to update status indicator with color green if created date is less than 3 days, amber if it is equal to or greater than 4 days and red if it is equal to 5 or more than 5 days. Status indicator field updates only when insert...
Is there a way to automatically create a ticket on a calendar date for a user to act on?IE. On the first of the month a user needs to review the user list.
Hello,I'm creating a Record Producer form for the Self Service Centre, and the customer has asked if there can be an attachment size limit of 50MB on this form, and a notification message if someone tries to attach something bigger than 50MB. Is ther...
I am bulk importing historical Incidents. As per the client requires the created date should be back dated to the original date provided in the excel. However even though I mapped the fields properly, the created by and created date is taken as the u...
Reading the text in below screenshot, I want to know what is fuller role in Servicenow. If anyone can give some definition of all users listed below, that would be great.
Hi,Approval should get rejected if it is not approved within 5 minutes. Please let me know how to achieve this?Thanks in Advance
Can someone please share their experience, challenges faced and how you came over it while implementing ServiceNow for a client ?
Hi Community,Seems like doing following does the job except I need to restrict the sort as well2.3 Default sort orderThe system automatically sorts lists that meet one of the sort order criteria.If there is a user preference specifying the sort order...
