Report open vs closed tickets per day
How can I use standard report tools to write a report that shows me, number of opened tickets today and number of closed tickets today.
Forum Posts
sys_id of the catalog variable to be used in reference qualifier.
Hi, I have a look up select box variable for a catalog item. It is referring to a custom table. I am using a reference qualifier to populate the choices. How can I pass the sys_id of this select box as a parameter to a script include via reference qu...
Standard Change Proposal changes state to closed on submit or save
I am wondering if anyone has run into this issue before. On the Standard Change Proposal we have run into an issue with the state changes to closed on submit or save. We have made a few modifications to the workflow and added the save button to the f...
How to send a notification when sla breaches before 24 hours of time?
How to send a notification when sla breaches before 24 hours of time?
Major Incident plugin
I am very impressed with the new Major Incident plugin with Kingston. Does anyone know if there is an additional cost associated with using it?
How to get the reference field on a Business Rule written on the referenced table?
Is there anyway to get the reference field on a Business Rule written on the referenced table?there is a business rule written on user table- but i want to get the Caller field of incident on User table Business rule.
Resolved! Force default homepage to load on login...
As each time a user selects a different homepage while on the homepage, they are effectively customizing their user preference so that the next time they come to the homepage, it displays whatever homepage they left it on.This create a problem for us...
Can i add an option (On Hold) in the service task state model and pause SLA on/off on task state is set to ON HOLD
Hi Friends, We have a requirement that tasks in the Service requests should have a ON HOLD status . When the Help Desk kept this in ON HOLD it should pause the SLA and should resume once the state is comes out of ON HOLD state. Can this be achieved?...
incident short description updation
Hello All, i need to update the incident short description like "incident number+ caller+ is updated this incident." using script include, to achieve this functionality i wrote a script include like below, and i called that SI inside the Business rul...
How to change the color of the data labels in charts
Is there a way to change the color of the data labels in the charts in Fuji?Right now it is a greyish color which is very hard to see on the chart bars.Will attach this screen shot to show which one I mean, it's the one that says "Display data labels...
How to grayed out a button in service portal
Hi All, I have a requirement to grayed out custom button and add popup message if someone clicks on grayed out button. can anyone suggest me. Thanks
Resolved! IT to HR ticket transfer
Has anyone implemented IT to HR ticket transfer? Similar functionality like HR to IT case transfer...
Background script to update Change Requests producing nullpointerexception on gr.update
I have a requirement to update all change requests with a worknote that includes a short note and also includes the name of the configuration item associated with the CR. I've got a background script written that can successfully update CR's that hav...
Resolved! m2m Related List tabs not displaying for non-admin users
Hello Community Cannot figure this one out, non-admins cannot see m2m related list tabs. Ive confirmed the 'related list loading' in the user settings is set to 'with the form', Ive ensured the 'omit if empty' button on the tab list control is not ch...
Change management approvers and ECAB
HI, I'm new to change mangagement. I did walkthrough youtube videos on Change types and created an emergency change. I have few basic questions on this. I have mentioned my understanding in the points below. Correct me if I'm wrong somewhere on those...
