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Transform status showing pending in Staging table

Hi,   I have an issue with Integration. The records are coming to staging table and from there it is not getting inserted into the target table, the status is showing as pending. I tried with and without transform scripts and both resulted the same A...

SLA retoractive start when the Priority changes

Hi,   I'm defining SLAs with the following start conditions, "Priority" is "1-Critical" AND "Assignment group" is "Service Desk" I need to enable retroactive start if the Priority changes and disable retroactive start if the assignment group changes....

G Balaji by • Kilo Guru
  • 2035 Views
  • 3 replies
  • 0 helpfuls

Resolved! Variables not populating on task using UI Policy

I am setting up an request that requires follow up items from the assigned technician. I created the variables that need to be completed on the task. I only want the variables to be visible in the task for the technician to complete. I created a UI P...

llbcdl by • Giga Contributor
  • 3970 Views
  • 5 replies
  • 2 helpfuls

sys_id of the catalog variable to be used in reference qualifier.

Hi, I have a look up select box variable for a catalog item. It is referring to a custom table. I am using a reference qualifier to populate the choices. How can I pass the sys_id of this select box as a parameter to a script include via reference qu...

Arnab2 by • Kilo Contributor
  • 5486 Views
  • 9 replies
  • 0 helpfuls

Major Incident plugin

I am very impressed with the new Major Incident plugin with Kingston. Does anyone know if there is an additional cost associated with using it?  

grahamyoungs by • Tera Contributor
  • 1411 Views
  • 2 replies
  • 0 helpfuls

Resolved! Force default homepage to load on login...

As each time a user selects a different homepage while on the homepage, they are effectively customizing their user preference so that the next time they come to the homepage, it displays whatever homepage they left it on.This create a problem for us...

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