ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Inactive users on approval activities (workflow)

I am facing an odd (but maybe not unexpected behaviour): If you have the "approval - user" activity on your workflow and its approver is defined on "Users" or "Groups", without advanced condition, the user on the field "Users", for example, will rece...

find_real_file.png find_real_file.png

Resolved! How to insert and update the records of user table using import set?

Hi, I need to update the sys_user table. There is a custom field on the sys_user table called "Person ID". I need to update the User IDs based on Person ID and vice-versa. Here are the steps I followed: 1) Loaded Data in xlsx. (source of data is a fi...

tyagisu by Mega Expert
  • 2815 Views
  • 2 replies
  • 1 helpfuls

Discovery of Blade Servers

Hi Experts,i am new to servicenow discovery, it would be grate if you can suggest me on below case.i have physical Blade Server for discovery, is it possible to discover below stuff? from where i can get this devices specific information for discover...

sachindev by Kilo Contributor
  • 1823 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to restrict Edit button in the related list based on role and state field?

Hello, I want to restrict the edit button in the related list of incident available on the Problem form. For user with “problem_requester” role the edit button should only appear when the state is “New”. For the rest of the users with role like Prob...

find_real_file.png find_real_file.png find_real_file.png
Community Alums by Community Alums  
  • 3332 Views
  • 2 replies
  • 0 helpfuls

Help with Business Services Examples

Hi, what examples can you provide on business services that you provide? I am trying to get ideas that will fit our IT department in healthcare especially when used in Change Management and such. I don't know what to call things that server, network,...

Beto by Mega Guru
  • 2904 Views
  • 3 replies
  • 0 helpfuls

Resolved! Hiding Incident Fields Based on Roles or Assignment Groups

We are currently on Kingston. We've had a request by management to restrict the view on Incidents assigned to a specific assignment group.  If the Incident is assigned to our Security Group, we want all history, work notes and additional comments fie...

suekoontz by Kilo Expert
  • 2488 Views
  • 3 replies
  • 2 helpfuls

Resolved! Search Table name based on field name

I have list of fields. I have to  find the tables in which fields are present. There are lot of tables and all fields are not in same table. So can I search tables based on field name. It is very difficult to go through each table and type column nam...

sushil sinha by Giga Contributor
  • 5241 Views
  • 3 replies
  • 10 helpfuls