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Resolved! How do I add "STARTS WITH" condition on REST API URL?

Hello  We are on Jakarta.  For example, I need to filter some assignment groups that starts with the name "ABCDE". How do I pass this variable into URL? What syntax I can use? Please advise. Thanks, Rajan https://xxx.service-now.com/api/now/table/cha...

Rajanmehta by Mega Guru
  • 4935 Views
  • 2 replies
  • 1 helpfuls

Resolved! How do I know if the CI has Incident, Problem, Change tickets?

I have a WebServers CI table that holds more than 1500+ CI records. Is there any possible way where I can check the existing Incident, Change, Task tickets related to each CI rather than going into each CI's related list to confirm. Like script or so...

Paul125 by Kilo Guru
  • 1421 Views
  • 3 replies
  • 0 helpfuls

Data is "(empty)" when Import excel

I want to import data excel to table, I already download the template from ServiceNow and I already input data on it,  but when I Import it, the data is (empty), the field is String with length 1000. How I fix it?   anybody can help me?

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okfrigesa by Mega Contributor
  • 1992 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to send notification when due date reached

Hi, here i have one typical task that is send notification when Due date and time reached Ex: in incident table i have 5 incidents first ---> due date 26-04-2018 16:00:00      send notification exact at      26-04-2018 16:00:00 second--->due date 26-...

chanikya by Tera Guru
  • 8498 Views
  • 13 replies
  • 3 helpfuls

Widget for creating Standard Changes in Service Portal

Hello,We are working on making some Standard Changes available through the Service Portal. I noted a couple of issues in the widgets, the one for Proposing a New Template, as well as the actual Standard Change. For this question, I will focus just on...

roshanrao by Kilo Expert
  • 3202 Views
  • 6 replies
  • 4 helpfuls

Resolved! if logged in user is not a member in that group

Ui Action: Assign me if(gs.getUser().isMemberOf(current.assignment_group));{ current.assigned_to = gs.getUserID(); }   if he  is not a member in that group then popup message 

chanikya by Tera Guru
  • 2306 Views
  • 11 replies
  • 2 helpfuls

Resolved! Sequential Number

Is there any Possibility of Using orderBy(Field Name )  to know highest number available and Increment the field Value by 1 for new records, or else any other approach ??

Kumar38 by Kilo Sage
  • 1389 Views
  • 7 replies
  • 0 helpfuls

LDAP OU Definition

Going to start using LDAP to maintain and update our user base.  We have been using Okta up to now and will swicth to use LDAP instead.  Now, I have setup the LDAP Server and can successfully browse AD.  Since or AD is so large and not everyone will ...

sgmartin by Kilo Guru
  • 1180 Views
  • 1 replies
  • 0 helpfuls

Business rule for closing tickets

I need to create a business rule that auto closes tickets based on specific short descriptions.  I am currently running the following rule. I want this rule to Automatically close with no interaction from our technicians.     Every time the rule ru...

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jherrell by Giga Contributor
  • 1264 Views
  • 8 replies
  • 0 helpfuls