I work for a huge corporation and my regional service desk received a ticket a month ago where the user is also working in SNOW , handling legal tickets. The legal team has changed their telephone number and they need this to reflect in the auto-gene...
I am setting up our On-Call rotations as well as configuring the notifications portion. How can I have more than one rotation per group? For example, I have a group with 5 members and need to have a different resource on call each day Monday - Friday...
I have the following requirement: In a catalog item, to have a field where I can select fields from a table associated with a variable. Let's assume there will be two fields - one in which i select the variable (one of the variables of the item - al...
How would I include the Model categories info when I import asset hardware models from an Excel file? Even though the cmdb_hardware_product_model table has the Model categories column, this column is neither included in the (insert/update) import Ex...
Hi All, I Have a requirement to compare the two string fields data and the difference need to be populated in the 3rd field. 1st field name: user input 2nd field name: existing data 3rd field name: missing data: 1 st field data : 1,2,3,4,5,6 2nd f...
Been looking through the article regarding the global search configurations, but cannot seem to figure this out. Using the global search on the top right of the portal, I can search for users by using the username field (i.e. their AD account name),...
want to know the difference of use Dev, Prod , Test instances as a developer?
Hi Experts, I have created new process flows entries for my Incident table: but when I access my Incident form cannot see Process Flow in the list. Based on the training video: https://www.youtube.com/watch?v=ve52RRXjAbs&t=127s it should look like...
Hello everyone, can any one help me how to use Filter i.e sys_filter table.? your reply would be appreciated.
Hello,I have a problem with the car assigning a ticket to a group, which is assigned by workload and according to the work schedule of each operator.I'm using queue manager, but this assigns me to all the operators of a group by workload but there is...
Hello, I'm new to servicenow How can I add to the incident the caller's manger approval as a first step of approval before proceeding with incident solution, and if that could be done without the need to a create a workflow since I'm trying to keep t...
Hi. We have just updated our Assignment Groups. Can someone tell me how to change the default assignment group when an incident is logged. I have been able to find this when an email is sent but cannot find how to change this when someone clicks o...
I have a workflow that will create a change request when a catalog task closes. In addition to the change request, I need for it to open a change task, propagating specific information from the change request to the change task, specifically the...
Hello There SN Gurus! I have a variable that spans multiple lines and I am trying to find an easy way to create a variable from the data. Basically I want to see if there is a way to capture everything from ^" to "$ using regex. Example: LONGDESC="...
I am trying to set the state field on the change request to be read only when the state is New (list value of -5) or Assess (list value of -4). I have tried doing it through a UI policy and then a client script; neither worked. I checked for ACLs tha...
