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Redirecting to service-now.com

It seems that we cannot redirect to Service-now.com using domain name something like this: service-now.ourdomain.com.Can I found somewhere in the documentation that this feature is disabled or should it be possible?

hafka by • Kilo Explorer
  • 5101 Views
  • 6 replies
  • 0 helpfuls

Resolved! sc_req_item & request_item

Hi Folks,I have a question regarding Service catalog. I am trying to understand the difference between sc_req_item     & request _item.   Can someone explain me the difference between the two.Thanks,Ashley

ashleygreens by • Giga Contributor
  • 10922 Views
  • 14 replies
  • 3 helpfuls

Bulk update of an asset field

In the list view for Hardware assets, I would like to bulk update any particular field such as Location or Model Category.   Is this possible? Thanks.Jason

jjones4773 by • Tera Guru
  • 5602 Views
  • 9 replies
  • 3 helpfuls

Populate Requested For from the Variable

Hello Experts, I have a requirement to populate the "Requested for" field on the shopping cart page from the catalog item "Requester" Variable.OOB Requested For populates the value of login user but on checkout page I want to populate this value from...

uzzawal by • Tera Contributor
  • 4368 Views
  • 10 replies
  • 0 helpfuls

Resolved! How can a fulfiller communicate with the requester?

Fulfillers deal directly with the catalog task, but our requesters don't have access to the catalog tasks for their requests. If a fulfiller requires more information from the requester, how should they request this information? from the catalog task...

Saud1 by • Mega Guru
  • 2622 Views
  • 5 replies
  • 2 helpfuls

Where do you store License Keys?

Hi all, We haven't implemented our SN Software Catalog and don't have any automations in place, yet. Quick question for you, where do you store (have stored) all your license keys? Do you use ServiceNow for this? If not, any repository method you sug...

jesusreyes by • Giga Contributor
  • 3884 Views
  • 7 replies
  • 9 helpfuls

Resolved! Catalog Client Script not making field mandatory

Hi everyone,I have the following Catalog Client Script to make a field mandatory if a user has a specific role.function onLoad(){var user = g_user.hasRole('it_security');if(user == true){g_form.setMandatory('risk_comments_1',true);g_form.setMandatory...

stephaniet by • Kilo Expert
  • 2551 Views
  • 7 replies
  • 1 helpfuls

how to retrieve view in business rule

Hi AllAnyway to retrieve view name in business rule? I tried current.view.name, view.name, sysparm_view.. but all cannot get the view. Anyone one can help?Thank you.

cc_lee by • Kilo Explorer
  • 4201 Views
  • 9 replies
  • 0 helpfuls

Can we pass a parameter in gsftSubmit

Hi,I have created a UI Action of List Choice Type and have fetched the selected values in client script.Is there any way if I could use the same fetched values in my server side part of same UI Action?Can we pass the values in gsftSubmit?

harveen by • Kilo Contributor
  • 3822 Views
  • 4 replies
  • 0 helpfuls

Resolved! Get the details of ignored records in transform maps.

Hi all,I was having 1083 records with me in excel,i want to update the data in alm_hardware table and don't wanted to create any new records.From the script if(action=='insert')ignore=true;i updated some records (like asset tag,acquistion method)and ...

kushi1 by • Tera Contributor
  • 4535 Views
  • 2 replies
  • 2 helpfuls
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