Hi everyone, I wonder how can i do to hide the variable set title in the Catalog Tasks view and also in the Catalog item view, and preserve the "+/-" icon so that it remains possible to expand/retract. In the variable set configuration is the "Disp...
I have a work notes field on the incident table so I have to split it and store in the array and I can get the whole comment value in a particular array's index. I am doing this in the business rule (function executeRule(current, previous /*null whe...
Hi All, Based on User selection, I want to show "allocated PC's from cmdb_ci_pc_hardware". For that i have created "macro with label" variable and also created one on change client script. I want to pass User sys_id to ui micro so i can query record...
Hi, I am having some difficulty figuring out why I am receiving this error, "Wrapped TypeError: Cannot read property "number" from undefined" from the following script: answer = ifScript(); function ifScript() { var slaType = 'Resolution'; var num...
Hi All; My requirement is to populate the survey question as per the answer given in previous question. We have a dependent condition available in the question configuration but at a time we can give only single field. My requirement is if all the p...
I have configured a watch list notification so that when a Work Notes or Additional Comments are added by anyone in tickets, watch list members should be receiving email notification. This is working as expected , however i am facing a problem with s...
Is it possible to add a temporary banner / message to a dashboard so that the people that use this dashboard can see that message? thanks
Hello, I don't know if this is out of the box but I need to add approvers manually into the HR case. The approver related list was setup correctly. But when viewing the form: If a case has a generated approvals from the WF it will show the related l...
HI all, I have a requirement that "sys_template" fields values needs to populate on "incident" inbound email action Please find the below script for that but it is not working..This script i have written in my inbound action (this inbound placed in...
Hi,We are using the Service Desk > Call module so that all incoming cases are held here until they are triaged as the respective typeOur environment is configured that when an Incident is created, the Caller will receive an automated email advising t...
Hi All, I want to set "Template" values to my "incident" field values Actually "Template" is not a reference field in "sys_template" table it is a type called "Template value" Please find the below screen shot Now all i need to set "Impact","ur...
Hi Community, I am trying to display a Reference variable as a drop down list. I have added "ref_auto_completer=AJAXReferenceChoice" to the variable attributes but it still shows the magnifying glass: Am i missing something obvious? (note: I'...
Hi, When ever category is Software, assignment group will be Software. How should i achieve this functionality by using Business Rule. Can any one provide me the solution for the same. regards,
can anyone please suggest me some question areas or topics being asked on incident managemant?
There is extra space showing up after all the variables on the catalog form. I tried to wrap all the variables in a container but did not help. Any ideas?
