Hello community, I need your help with the following, I created an approval table with 5 different approvers per user , and I have an approver field in a cat item, what I need is that every time any user logs a ticket, when selecting an approver fr...
Hello Everyone,I'm new to ServiceNow scripting and need some help. I have a custom role for approval changes. Only users with the 'change_approver' role should be sent the request approval.When I go to the 'Approval Request' notification and 'Who wil...
Hello All, I am working on to modify our employee on-boarding process, our On on-boarding form looks like below. In our process HR submit the request for New Hire by filling below form , where HR manually mention the New Hire First Name & Last Name. ...
This is the second time I've had this issue in a personal development instance. The version is Madrid. I have added a true or false checkbox to the Assignment Group. Now on the Incident form, the display for Assignment group is true or false dependin...
Can someone let me know what sys_db_object is for and something in depth?
we want to know what privileges do the discovery credentials for windows and linux server needs to have. do we need domain admin or something less that that can work for the exploration phase? we prefer not to grant domain admin privileges. if we don...
Dear all, I have a need to place an order from REST Api through an external application in ServiceNow For that I have seen we need to use the service catalog Api and undertand that we need to : - collect items from a given category- place item in a c...
Dear Servicenow Experts,We have an issue here in were, ticket are not visible for the on behalf users (without itil role) in servicenow self service portal.Scenario: If a local IT (which has ITIL role) will raise a ticket in self service portal(servi...
What's the difference between "Problem state" and "State" in Problem Management? Both have the same values, but I don't know what's the difference between the two. I'd like to create a workflow based on the state of a problem, but I'm not sure if I s...
Hi, My requirement is to add some users into the watchlist on Incident when one of the custom fields on the form changes. So, I thought of writing the on change client script but I don't know the syntax to add multiple users in a watch list. Any help...
We have a Catalog item for PC replacements and a Checklist template that should be used when deploying a replacement device. We would like for the checklist to auto populate when we open a PC replacement ticket instead of relying on staff remembering...
I am attempting to create a workflow task that either IT Orders to Purchasing have an action. They need to generate and attach a document to the RITM for the Task. I have the script that i want to use, but I want to make this as easy for the team mem...
Hello everyone, I am trying to pass a date and time value on a glide record for incident table to get incidents that are created after particular time. Here is the code that I have been trying, var timeDuration; timeDuration = request.queryParams.dur...
Dear Community, I, as Incident Manager, am struggling with the following; we are handling approx 130 000 incidents per year, within IT organization consisting of Service Desk = 1st level, then 2nd, and 3rd with a lot teams per/and based on a subjec...
how to introduce in service now. example I have two-year experience in admin and developer
