When setting up Business Rules, I have included conditions to allow these to only run when logged in user has specific roles. 1. Business Rule should not run for admin. 2. Business Rule should run for user with multiple roles. Here are some examples...
Hello, For the on-call scheduling application, I know that the rota_admin has the following abilities: A user with the rota_admin [OnCall admin] role can create, edit, and delete rotations. They can manage all aspects of a rotation such as the roster...
I am trying to set field values in UI page to bold, I want the labels to just be the same but only the field values bold.How can I do this?
How can I add the Kepner Tregoe plugin within my developer instance of servicenow?
I need a API to pull incidents between date range?
Hi guys On a change, when you press the "Request Approval" button, SN will move the CHG to State=Assess, and will show you a text in a blue box: "Change is waiting for approval". Where and how is this set... ? Is it possible to change i ...? Thanks ...
Hi Guys,I am trying to mass close 70,000ish Incident records. There are mandatory fields that need to be completed otherwise the SLA Clock will keep running.My Mandatory fields are: u_cause_code, u_resolution_code, u_cause_ci, u_solution, u_business...
Hello, I am having an issue with on the task_sla table. So, I have set the following conditions on SLA definition The planned end date is calculating to 20 days after the start date. That means the actual time left also shows 20 days when the incid...
Hi Community,Is there any ways to have multiple multiple RITMs depending on Quantity selected? I need run each RITM workflow individually instead of one workflow for all requested items.Seems like using Add cart capability, i can add same item multip...
Close code and Close notes are mandatory when an incident is being resolved or closed. The UI policy that enforces this requirement fails when the incident form doesn't contain the Closure Info section or the incident is being resolved by a related ...
Hi All, In ACL, how to check whether the logged in user has particular role? I know we can achieve it by using the method "hasRole".Example - gs.hasRole("RoleName"); But, I want to check it by comparing it with Role Sys Id. How to do that? Any Ideas?...
Hi Friends, Could someone please let me know, how can I check if logged in user has end user role using client script ? THank you. Rishi
Hi All, How can we pass created record value into workflow scratch pad. I am creating a record via catalog item workflow script and once the record is created, number will be auto generated in table. I want to pass generated number into my same workf...
I'd like to know the current table name in client script to determine whether it is the extended table. "current.getRecordClassName()" can't be used. Thanks.
Hi Widget : Approval Info Can i able to change "Earlier Items" button position and Color to Yellow.....??? and add Table lines to Options labels
