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How to add a custom table to a choice list

Hi all,I have an issue with choice lists I'm hoping someone can assist with.I am building some forms for the provisioning of User Access for various systems. Due to the data involved, I need to building some custom tables and create a few different m...

swhyte by Kilo Explorer
  • 2825 Views
  • 1 replies
  • 0 helpfuls

Best way to track non-incident type work?

We are looking for an avenue to track non-incident items and would like to see how other organizations are tracking these types of items.   Some may come from the business as something they would like us to do, and some may be internal work that we ...

user_admin role can't edit fields in group

Greetings!I would like to give team members the ability to administration ( create/edit ) groups. Per the documentation the role user_admin will enable a user to do this:http://wiki.servicenow.com/index.php?title=Creating_Groups#gsc.tab=0However, the...

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mauricio23 by Mega Expert
  • 2334 Views
  • 1 replies
  • 1 helpfuls

Resolved! I need to include Approval History on RITM approval notification.

I have a catalog item that requires multiple levels of approvals: Manager, Director, General Manager, VP. I have the workflow for this working correctly. Now, when the approval notifications get sent out at each stage of approval, I need the approval...

Teri Bobst by Mega Guru
  • 3961 Views
  • 8 replies
  • 0 helpfuls

Email notification filter

Hi All,I'm trying to make sense of the below email notification filter. We're currently on Eureka and switched to Inserted/Updated style email notifications instead of Business Rule/Event triggered ones. This notification runs on Incident table when ...

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wfrancis by Kilo Contributor
  • 3098 Views
  • 9 replies
  • 0 helpfuls

Resolved! Assets Without Configuration Items

I currently have a batch of hardware assets that do not have related CIs, due to the fact that the Model they are assigned to was built improperly and has a bad Model Category. If I simply go into the model and fix the Model Category, it will only im...

mlc1 by Kilo Contributor
  • 2531 Views
  • 1 replies
  • 0 helpfuls

Modify com.glideapp.servicecatalog_checkout_view

I was trying to modify the UI Page 'com.glideapp.servicecatalog_checkout_view'. I am trying to add 'state' field which changes based on the 'stage' field from Workflow on the ticket. I am able to retrieve the value coming from the 'stage' field. But ...

ravali6 by Giga Contributor
  • 4663 Views
  • 13 replies
  • 0 helpfuls

Rest API to get token

Hi,Is there a REST API to get auth token for basic authentication and reuse that token for subsequent request? Is this kind of design supported in Servicenow REST API?

maryc by Tera Contributor
  • 18477 Views
  • 3 replies
  • 0 helpfuls

Adding CSS to Emails?

We are looking for adding CSS (Adding a arrow shapes to showcase the state) in the Email we designed. We had used mail scripts and script include which are called from Email Notification.(Email notification calls mail script, Mail script calls the fu...

Sender 'xyz@deploy.zip.net' is not trusted, bypassing script

Hi All,                       I am experiencing a strange error. When i sent an email from xyz@deploy.zip.net i am getting an error "Sender 'xyz@deploy.zip.net' is not trusted, bypassing script"but i have already added this domain "deploy.zip.net" to...

sry by Giga Guru
  • 3094 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to search ServiceNow Problem

I sent an issue into HI support and they provided a Problem number for an existing known issue.How can I search the Problem database to find this particular problem case? I searched on HI, community and google but can't find where to locate the detai...

leslie8 by Mega Expert
  • 5724 Views
  • 2 replies
  • 0 helpfuls

Removing thousands separator on integer field

I want to use an integer field to store and display a 5-digit number which is a telephone extension.It gets displayed on forms with a thousands separator - extension 55123 becomes "55,123".How/where can I set the diplay of this field to not use a tho...

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  • 4458 Views
  • 2 replies
  • 5 helpfuls