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Resolved! How to set "None" Value in Choice field

Hi, if User is has no location value then display none value , should not display any other Choice Values Script: function onChange(control, oldValue, newValue, isLoading, isTemplate) {   if (newValue === '') {      return;   }var user=new GlideRecor...

chanikya by Mega Sage
  • 10206 Views
  • 11 replies
  • 1 helpfuls

How can I edit the 'Has Breached' Field in list view

I have a large list of tickets that have breached SLA and I need to remove the breach.  Instead of going into every record and changing to has breached = false I would like to be able to highlight all of them in list view and change from true to fals...

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SLM Module Use Cases

Hi, Looking to learn about the purpose and how SLM module should be utilized?  I am looking to hear about practical examples and use cases where SLM was used to drive organizational SLAs across service management processes. Thanks Saket

saket-jp by Kilo Contributor
  • 1719 Views
  • 3 replies
  • 1 helpfuls

How to set up SLA/OLA in big organization?

Hey Everyone, Before asking question, let me set the scene: 3000+ active support groups for Incident ManagementMultiple departments, supported by hundreds of IT teams in different regions, time zones and working schedules Our Goal: Set up Incident Ma...

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Jakub K_ by Kilo Contributor
  • 4347 Views
  • 3 replies
  • 3 helpfuls

Resolved! Incident Quality Review in SN

One of our departments here is doing a quality review on the tickets handled by an off-shore team.  We are looking for best practices on how to manage the whole process in ServiceNow.  I was leaning toward Visual task boards but the user is unable to...

Glenn H by Tera Guru
  • 6436 Views
  • 1 replies
  • 1 helpfuls

How to import sc_req_item?

I need to import some requested items data from a legacy system into ServiceNow so that we have a central place to store this data.  I have the data in an excel spreadsheet and can format the data as I need.  The data needs to just come over and be s...

johnnyw by Mega Expert
  • 2552 Views
  • 4 replies
  • 1 helpfuls

CMDBHealth Staleness

Hi, i can see two errors y "System Log -> Node Log File Browser" what stop Staleness metric processor and the creation of Stale Tasks: 1st error: ------------- ****STALENESS time out. Exiting this processor run I think this is related with de system ...

Juanjo by Tera Contributor
  • 2276 Views
  • 4 replies
  • 1 helpfuls

Right click option is not working on Incident and Problem form

Hi All,   After Kingston patch 9 upgrade, somehow right click option is not working on Incident form. I have checked some client scripts and UI policies but could not find which one is exactly causing the issue. Can someone please advise to resolve t...

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cnu1916 by Kilo Explorer
  • 5066 Views
  • 4 replies
  • 1 helpfuls

Resolved! Set Language field value according to user lang.

Hi Experts,   want to set language field value according to logged in users language,on kb_knowledge form, e.g if logged in useres lang is English then it should be Englisg and if Spanish then it should be Spanish.   Please help me out here, and tell...

Varsha21 by Giga Guru
  • 3750 Views
  • 4 replies
  • 2 helpfuls

Resolved! GetValue and setValue

Folks, looking forward for suggestions. Variable in catalog item has some value, onChange of the field value, i should get the value and then append % to same field and getting error "Out of stack space function.   XXX

ashleygreens by Giga Contributor
  • 3688 Views
  • 2 replies
  • 2 helpfuls

Multiple forms with same form section

Any reason I can't use one form section with multiple forms? With all of the extended CMDB tables, I figure there are several sections that will be the same across multiple forms, and would be nice just to update that section once and have all forms ...

Resolved! How I can Bypass Change Approval?

How I can Bypass Change Approval? Requirement: I have one user named “Change Master” when he/she click on “Close Change” (custom btn). Change automatically goes to “Closed” state.(bypass all the approvals) Any ideas would be greatly appreciated.  

Naveen63 by Tera Contributor
  • 3163 Views
  • 9 replies
  • 1 helpfuls