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Who owns ServiceNow tool in organization

As we bring more process under ServiceNow, use of ServiceNow tool in our organization is growing. Initially, it replaced Service Desk tool and then moved into Service Catalog management, Problem Management, Knowledge Management, Service Level Managem...

JohnJones by Kilo Explorer
  • 2242 Views
  • 2 replies
  • 1 helpfuls

List type is allowing only one value

if we are trying to add more than one user it is making like this.even we changed the filed length from 40 -1024 and it is still happening.Please help me.

field.PNG
sahitya1 by Tera Contributor
  • 1258 Views
  • 2 replies
  • 0 helpfuls

Resolved! What does this table do - ua_table_licensing_config

While moving update sets from Helsinki to Geneva instance, we came across an error that table - ua_table_licensing_config, is not present. This was not a custom table created by us, any insights/thoughts?

shravan85 by Kilo Contributor
  • 2882 Views
  • 7 replies
  • 1 helpfuls

All ITIL users getting redirected to self service view

Hi All,When I try to impersonate any user who does not have admin role, the page is getting redirected to self service page(portal).Doe any have any idea why is this happening?I checked to login rules, other UI pages but could not find anything which...

uma17 by Tera Guru
  • 1606 Views
  • 4 replies
  • 2 helpfuls

does service now use vendor sku

I am trying to find a vendor sku field in a table for ServiceNow Geneva version. Is this an OOB field? If so, what module or table would it be in.

louellen by Kilo Explorer
  • 1801 Views
  • 2 replies
  • 0 helpfuls

Approval rules to modify change request status

We are on an unstable production instance with many issues. One of the issues I ran into is changing the approval status of a change request to Approved or Rejected based on individual approvers approving the change.How it should work (our weird brok...

Mort by Kilo Contributor
  • 2775 Views
  • 3 replies
  • 0 helpfuls

Resolved! Reject not ending workflow

Hi GuysI am having some problems with our workflow. If we approve at each level, the workflow works fine and goes through all the stages. However, if we reject at a approval level, it just stops.   It should go to notification and then to end.I have ...

find_real_file.png find_real_file.png

Resolved! UI Page Iframe Help

I have a iframe in the UI Page to bring the Incident list. How can i hide the nav header and breadcrumb in my iframe target list?

tejumes by Kilo Guru
  • 3777 Views
  • 13 replies
  • 3 helpfuls

Onchange select option in UI page

How can i use a onchange select dropdown for a table value in UI page and pick up the value which iam selecting and adding it into another glide for the query string?below script has ${gr.number} is the drop down value which iam able to get the value...

malu by Tera Contributor
  • 5614 Views
  • 8 replies
  • 3 helpfuls

Resolved! [ Report ] People worked on incident

Dear All, I need help in creating a report with following criteria, People names who have worked on an incident irrespective of its current status. Example - An incident is created with a CI that is not part of my support group. Also, initially the i...

bhushan1 by Kilo Contributor
  • 7395 Views
  • 24 replies
  • 2 helpfuls

Generating access token

Hi All,I am using REST API, using client id and client secret i can get the access token using POST requestcurl -d "grant_type=password&client_id=xxxxx&client_secret=xxxxx&username=admin&password=xxxxx##" https://devxxxx.service-now.com/oauth_token.d...

adigelli by Kilo Contributor
  • 10368 Views
  • 5 replies
  • 0 helpfuls