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Resolved! Delete or deactivate Configuration items?

Hi SNC,For those who are not yet drowning in Christmas celebrations:)A question which has been commented in some posts here, but has no clear answer, so I decided to gather some opinions here.We are in the state where we want to clean up our CMDB a l...

mitzaka by Mega Guru
  • 16665 Views
  • 16 replies
  • 1 helpfuls

Inbound email action - trusted domain

I've been working on this inbound email action. I set up a forward on our mail server to take anything from servicedesk@company.com to @service-now.com. That is working fine, however, the servicedesk does receive SPAM email and I don't want to create...

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Resolved! How to define 16X5 SLA?

Hello,We need to define new SLA's in the new year. I have never worked on SLA's and we need to define SLA like 16X5 or 20X5.Right now I see the existing SLA schedules as 8-5 weekday and timezone is floating. How do we define SLA for 16X5? What schedu...

Resolved! Date incident last assigned to queue

Hi, I would like to know how to get the date and time that an incident was last assigned to a queue (Assignment Group) from the incident_metric table. I actually want to work out how many hours it took to resolve a ticket from the time it was assigne...

kuben by Kilo Explorer
  • 2231 Views
  • 7 replies
  • 0 helpfuls

How to manage Timezones in Scheduled jobs

Hi, i am running scheduled job daily. I am fetching change request records when current date in more than Planned start date. But it is not working as per expected. Planned start date is 7 or 8 hours different from appearing in the form. I am not und...

rpoola by Tera Contributor
  • 4233 Views
  • 1 replies
  • 1 helpfuls

Resolved! list collector - configure fields displayed underneath

If you take the OOTB department table, and put this as a list collector on a catalog item; when you select any item in the list collector - information is displayed about that item underneath:whereas for a custom table. it only displays the "Display=...

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mrswann by Kilo Guru
  • 6770 Views
  • 2 replies
  • 4 helpfuls

REST POST - Reference Field Display Value Issue

SNC Community, We have an external system using the Table API to create a record on a table in ServiceNow.How do we pass a name/string value to a reference field and have the reference field display that value? The Reference Field values are not popu...

jcote by Giga Expert
  • 3780 Views
  • 4 replies
  • 0 helpfuls

Resolved! Should a guest account be disabled or deleted?

When you first install a wireless router in your home you are encouraged to change the password to your admin account so others can't get in using that common id and password.   By the same token should the generic "guest" account in your ServiceNow ...

jabra by Kilo Contributor
  • 5910 Views
  • 9 replies
  • 3 helpfuls

Resolved! Service Catalog Request 'Requested for' field

Hi guys,We are building our Service Catalog but when we submit the request, the 'Requested for' field on the Request defaults to the persons name who logged the request.This seems to be set when we go into the dictionary for the 'Requested for' field...

germc by Giga Expert
  • 14169 Views
  • 11 replies
  • 1 helpfuls

Resolved! How do I set Roles for a Record Producer?

I'm trying to select Roles that can access a Record Producer I want to have in the Service Catalog. I created the record producer from the the documentation  http://wiki.servicenow.com/index.php?title=Record_Producer#gsc.tab=0 and it seems like it we...