how can we hide the "profile" in the service portal header name dropdown? in the upper right corner, you click on your name, a dropdown appears, one of the options is "profile". we want to hide that temporarily.
I am in the process of translating our service portal to French and German. I have most of complete, except translating the service catalog items.I need to translate sc Categories, sc Catalog Item, sc Order Guide and sc Category Page. I know that it'...
Hi All,I have added the related list in change request form by creating many-to-many relationships. But ITIL users cannot able to view New/Edit button.Any solution?Thanks,Dharani
We would like to enable normalization plugin in our instance, but got little confused between the two types of available plugins.Do we require both? Regards,Rakesh
Hi I have a UI Action that creates an event, script action then calls a script include to add a Catalog item and fill in various variables then places the order to create 1 Request and 1 Request Item automatically. This is all fine and works as it sh...
java.lang.IllegalArgumentException: Argument must be a String or NativeString instance Caused by error in Script Include: 'test_si'at line 50 47: for(var j=0; j<arrCI[classname].length; j+= Size) 48: { 49: CI = arrCI[classname].slice(j, j+kSize); ...
I am having a catalog item which is having 3 fields [Name, Location, Contact] which is having its values like [Angshuman , India, E-Mail]. Now I want exact same values with field name to be imported on the Description field on the catalog task. How w...
Has anybody used SAM-account name for ADFS authentication.If so can you please provide LDAP Attribute?You can configure this rule to send the value of LDAP attributes as claims. Select an attribute store from which to extract LDAP attributes. Specify...
We have a requirement to record items found in meeting rooms as hardware assets. Things like: Video Conferencing end pointsSufrace HubsMicrophonesUI PanelsCameras If you're recording these items as Assets, what Model Category are you using and which...
The excel cell values were converted to text and the cell type is set to text. On import ServiceNow truncates the leading zeros. Can someone please help me understand how to overcome this issue? The field is mapped to the Asset Tag field on alm_asset...
we have a requirement like for particular type of change (normal or emergency) we have to show only particular set of values in list(glide_list) field on the form.Please see the below sample screenshot of my dev instance. test is the field label here...
Is it possible to get the Subject of a notification to be used in the body of a template?I am trying to use templates more often and I would be helpful if I could pull the subject from the notification that is using the template into the body of the ...
Hi All, We want to track the number of times a specific template is used. We would like to see which templates are used more frequently.for e.g :- If i have created a template by the name "P2 Incident" and it has been used on the 5 incidents, then i...
Hoping someone can help? I created a new dashboard and after migrating the updateset from Dev to Prod it has become aparent that my new dashboard was not included. I have created a new update set and made edits to the dashboard but it still isnt in...
Hi All, I am trying to update group membership using run script in workflow. Script is working fine and able to add and remove users from group membership. I have one issue, while adding record is creating with blank values and same way while remov...
