Assigned to field empty when assignment group updated. On-call supposed to populate assigned to field when submitted. This happens every once in a blue moon and not in a regular. what could be the problem?
This is the inbound email action we have right now. I want to copy only the email body to the inbound email so it gets updated to worknotes and avoid attachments. Evern better if i could filter out anything below the watermark from the email. gs.incl...
I would like to run a report for our ServiceDesk that returns only RITMs with more than one child task assigned within it. If we can get more granular, I'd like to filter further to make sure that at least one of the tasks is assigned to the Service...
I've created some variables on a catalog item that are references to things like Manager name, location and department and then added an on load client script to populate the users information when the requesters name is inputted on the form. What I ...
Hi All, Can Anyone tell me the difference between Basic configuration and Basic configuration UI16? Regards, Sri Vidya
Has anyone enabled the email client on the Request/Requested Item form(s)? We are in the process of developing or Service Catalog, but analyst want to be able to send email using the email client like they do on the Incident form. Thanks! Favian
Hi Gurus Have a little bit of questions here and hopefully i can get some clarification. Is there a way to trigger a Service Catalog Request through API?? Ive tried searching in the community and i cant seem to get the answer i am looking for. I ha...
All, I am attempting to change the 'Change Source' field on Change Requests to be a multi-select field to accommodate cases where the change source of a change request has more than one task type. Thus far I have tried to change the Type of change so...
Hi All, We had a requirement on Email to ticket Integration. Here, we have to assign the ticket to a assignment group based on the substring in the email subject. Ex: LCI1 Job NTM6839W (JOB09692), has failed @ 06:08:10 19 Mar 2018 Here, "NTM" is cons...
I made a relationship between parent_table and chile_table,how can I get the parent sys_ id in the form of child_table?
When logging in through side door I receive a page not found error once i'm logged in. My dev instance was just upgraded this past weekend from Helsinki to Kingston, so i'm not sure if that had anything to do with it. But this is the URL for the pa...
All,I had a previous thread that was somewhat relative to my current issue: Record Producers in the Service Portal- Not Functioning Properly (Client Script Issue) In the Service Portal I had difficulty setting up Incident subcategories to be depend...
hello everyone,Need your suggestions very badly. I have to relate incident and problem like,in the problem form i have to get incidents in the related lists and vice versa. I am creating an application in the studio. i have created the respective tab...
I have this scoped app, and have made a table with a UI action. There is a UI action that is made for the task table with the exact same name, 'Assign to me'. As there is a field in my table which inherits from the task table, that means I have two '...
Can any one please explain about fields in Change Management. What is - Plan Start Date, Plan End Date, CAB date, CAB Required, CAB Delegate.
