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Resolved! Displaying a Multi Line Text field only at the TASK level

Hi SN Community,I'm trying to surface a pre-populated multi-line text field at ONLY the Catalog Task level of a service catalog request. The rationale in this case being that the task fulfiller wants to surface some specific instructions when they re...

ravi_otpp by Tera Expert
  • 1120 Views
  • 4 replies
  • 0 helpfuls

Personalized List Columns are reset to column defaults nightly

I have an ITIL user who has personalized the list columns in the Release Task List, which shows at the bottom of the Release Form.   To personalize she selected "Reset to column defaults" clicked OK and then went back in to update the columns and sav...

ewilks by Giga Expert
  • 7799 Views
  • 19 replies
  • 3 helpfuls

Best Practices for Personal Notification Schedules

.Could anyone advise me on best practices to setup Personal Notification Schedules?I've found that I can put schedules in SLA > Calendars and they appear in the Personal Notifications drop down but I'm not 100% sure this is the correct way to set thi...

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Resolved! Get Value from JSON - Help

I have a JSON string received from some of the checkbox as below{"Cable":[{"USB":true},{"Displayport to HDMI":true}],"Carry Case":[{"SwissgearPegasus Backpack":true}]}I want to get the highlighted value and store in another catalog variable. How can ...

venkatkk by Tera Contributor
  • 6445 Views
  • 7 replies
  • 3 helpfuls

Adding Homepage Customizations to Update Set

Recently I followed the following advice from docs.servicenow.com:Homepages and content pages in Update SetsHomepages and content pages are not added to Update Sets by default. You must manually add pages to the current Update Set by unloading them.-...

debmcdaniel by Giga Contributor
  • 4767 Views
  • 2 replies
  • 6 helpfuls

How to close sprint

Just wanted to know how do you close sprints, for me the state of sprint is showing "read-only"

dkhanna01 by Mega Contributor
  • 1298 Views
  • 3 replies
  • 0 helpfuls

Report : Resolved/Created

Hi,Can I show number of incidents created (let say 100) and out of those 98 are closed. So graph should show both data Created vs Resolved tickets in same page?Like shown below:100 received and 98 closed200 received and 150 closed

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Khanna Ji by Tera Guru
  • 1831 Views
  • 4 replies
  • 0 helpfuls

Resolved! Activate 'Add Purchase Order' Button

Hi Experts,I am new to Asset Management and I activate Procurement Module.Now when I click on 'Source Request', I want to place a purchase order. But the button is not enabled.What am I missing??

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