We have a couple of old environments that we no longer have access to, how can I go about deleting them from the Clone targets list? When I try it says, "The current record cannot be deleted until all 1 instance clone records referencing it are del...
Does anyone know if it is possible to allow non-admins the ability to select an update set? The use case for this is that we have multiple users with the workflow admin and catalog admin roles and we would like to easily capture their work on workflo...
HelloI am trying to create my first survey in our Dev instance. I have created the survey and made it accessible to anyone in the Availability tab on the Survey Designer section. I have configured the trigger conditions. I have enabled email sending ...
I have run into an issue once I turned the SAM plugin in on where it varies as to which list software is being shown. This is specific to the computer class, some computers it is showing on Software Installations and on some it is under Software In...
Hi Everyone,The following events occurred in our environment.1. I sent a mail from ServiceNow to the user.2. One user had set up automatic reply to the mail client.3. ServiceNow received an automatically reply mail and an incident was created.4. An e...
In Incident, when I open the reference list for assignment group, I can open a particular group and it shows the members of that group. Is there a setting that will allow me to set both the assignment group and assigned to by selecting the person f...
There are many different IT groups in my company that manage and support their own "stuff". Regardless of what that "stuff" is, when there's an issue, an Incident is created and assigned to the appropriate group. Out of the box functionality for Inc...
Is it possible to click a link in the email sent to the user by ServiceNow, that generates the reply and the user just has to click send? I have a scenario where some action has to be performed based on user's reply and I want to force the reply inst...
Below is Client script wrote for type: on cell edit.If old value is not 27(Delivered to client) and change to new state 27 then it should allow only if manager review met is 'Yes'. For testing purpose i add alerts after if (oldValue !=27), if (...
I am looking for a solution to easily search Tickets within ServiceNow for the following auditing purpose:A ticket has multiple Users and/or Applications that were given access. Since the ticket only has one section for requested for, it is difficu...
Hi everyone!I just started to toy with the ATF available in Istambul version and getting some results that seem to be shadowing failed tests. I have some Server Side Validation Scripts with the next structure:describe("My test suite:", function() { ...
I know that servicenow stores all date and times in UTC and displays them on the forms considering user's timezone.Is there a way to display date and time fields in a timezone different than the one of the logged in user?The reason behind my question...
On my incident management page, i have a field called location and it has a default setting see below. Please how do i change this and re-configure it to out specific location.
Hello,Is there any reference which I can refer for list of all tables, respective fields and description.I am majorly interested in below tables:IncidentProblemChangealm_assetcmdb_ciUsersc_requestRegards,Teena
While I was at Knowledge 16, I thought I saw an instructor search a table within the filter navigator, click enter, and it brought them to the table record. Is that not a feature? Looking for some clarification on how tables can be searched for besid...
