Resolved! How do I link a change to a release?
How do I link a change to a release?
Forum Posts
Resolved! Automate adding users to a Group if the group is assignment group
Hi, i have read lots of posts around automating this process but not quite the same requirements.We have a Catalogue Request Item called - Add user to group - ServiceDeskOnlineThis has two variable setsVariable Set - SDO_GroupVariable - GroupName Ref...
Resolved! Importing different currency
Hey Guys,On the contract form, I have a currency field.I need to import the currency values which i get through excel sheet and they come in different currencies like 10 USD, 20 EUR, 20 GBP etc.When i tried importing them, all the values are coming a...
Custom Flow chart for Demo
Hello All,Is there a way to generate a Flow Chart right from a "Catalog Request for a Catalog Item" to "Purchase Order" to "Procurement" to "Asset Management" to "Assigning the Asset" to the Requested User?I need this for a Demo, so wanted to see if ...
Apply template to Incident OnChange
Hi.I am a rank newbie at javascript and SNC--apologies in advance if this sounds dumb.When the help desk is working on a ticket, they may need to change an existing ticket to P1, or to open a new P1. When this happens, we want to apply a template to ...
How to generate a report showing sub-tasks (i.e., not just top level tasks)?
How to generate a report showing sub-tasks (i.e., not just top level tasks)?
Resolved! Barcode Scanning Integration
Hi, I was just wondering if anyone has any experience of implementing a barcode scanning solution to integrate with Service Now? I am really just looking for some sort of barcode scanner or app that will allow us to scan assets and their locations an...
Resolved! Bundled Models
I created a Bundled Model, with 4 assets; computer, monitor, mouse and keyboard. I assigned computer as the main component.How would I assign the Model to the user with all the 4 assets? I tried to assign the main component to a user, but the other 3...
Resolved! Extending user table to store additional attributes?
Summary:I have a client that is pushing to store any additional attributes for a user record that are custom (alternate phone, organization, etc) into a table that extends the user table.Reasoning:AFAIK -- Client has multiple instances for different ...
Only one matching risk condition is applying, is that expected?
I created a Business Service called "Blah" and then associated some CI's to that business service. I now go create a new Change Request, set the date for about an hour for now and pick a CI that is tied to the new business service. When I click t...
Resolved! create service catalog item via script
I have inherited a large catalog with about 400 requestable catalog items with workflows and variables. I come from a service management, rather than development background, so whilst my JS skills are growing fast, I am still struggling to put fram...
Resolved! Change the variable's label dynamically
Hello Everyone!!!!This is my project requirement that I am using the variable set - 'Requested For' in every SR. Exceptionally, in one SR, I have to change either its Label Name to "ID Name" or its Help Text that will lead to change in its behaviour ...
Resolved! Close Task in Workflow Closed Skipped vs Closed Complete
I have a workflow with a Create Task activity that is set to "Wait for Completion."I would like to be able to transition to a different activity based on whether the task was marked "Closed Complete" or "Closed Skipped". I was looking into the "Add C...
Rack elevations via ServiceNow CMDB
We are currently running SN Dublin. We are working through defining our servers with their Room, Row, Rack and Rack U on each CI.We want to avoid using Excel spreadsheets to show our inventory\rack space management. And with the information captured ...
Change the text colour of Incident number.
When the SLA is about to expire for a particular P1 incident, the colour of the Incident number text will change. This is only for tickets where the SLA is ticking, not for pending status incidents. Example: 3 hours SLA left: Orange2 hours SLA left: ...
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