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Inactive/unpublished knowledge articles in global search

Hello All, We are facing some issue with the Global Text search.  Inactive/unpublished knowledge articles are showing up in global search when we give the exact KB number. Ex KB00000 if i search from global text search even if the article is inactive...

Moving Related Links section on a form

I see from other discussions that the Related Links section is always at the bottom of a form. I have Related items and Activity displayed on my form and would like the tabs for related links to be above these two sections. If this is not possible, i...

khonegger by Kilo Explorer
  • 2521 Views
  • 4 replies
  • 1 helpfuls

Resolved! What is the best way to route a ServiceNow ticket to the correct team?

Greetings-I'm new to the ServiceNow routing tickets based upon certain criteria (keywords, Ui actions, business rules, workflows).   I know how to route the tickets manually but want to automate this process.   What is the best way to route a Service...

lrt by Kilo Contributor
  • 5055 Views
  • 5 replies
  • 1 helpfuls

How to pass relaystate for IdP with SAML2

Hi,I am using SAML2 and I have this one problem.http://wiki.servicenow.com/index.php?title=SAML_2.0_Web_Browser_SSO_Profile#gsc.tab=01. How and where can I find this relayState? 2. How does relayState send to SSO?3. What does "origRelayState" contain...

hatazhix by Mega Expert
  • 6782 Views
  • 2 replies
  • 2 helpfuls

Client Script - Alert Message

I am trying to create a client script to display an alert message on the REQ and INC forms based on a particular form field.For some reason the alerts does not show when the if statements is included but I am rather new to client scripts so I am boun...

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Richard T by Kilo Guru
  • 34516 Views
  • 4 replies
  • 0 helpfuls

Add CMDB to Global Search

Our desk side support teams use the global search all the time to look for requests and incidents.They have now asked to be able to enter a CI in the search. I have read the wiki and searched here and don't see a way to adda new table to the global s...

lmann45 by Kilo Explorer
  • 2344 Views
  • 4 replies
  • 1 helpfuls

How to pull report on assignment group change

Hi,I want to pull report on incident table and the report should pull the records which were assigned to "A" group before and reassigned to my "B" group. How to achieve this??I am able to pull only records which were re-assigned to my group by applyi...

ronnie1 by Mega Contributor
  • 11946 Views
  • 2 replies
  • 0 helpfuls

UI Action Condition and Incident State

we are looking to create a new Incident State (Pending Resolution) and have specific Incident Form buttons appear/disappear in the event of this state.   I created a new UI Action and utilized similar conditions that I know work.   ie. current.incide...

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kevinthury by Tera Guru
  • 2587 Views
  • 2 replies
  • 0 helpfuls

Resolved! SCCM Import to ServiceNow - Resources

Hello, I'm looking at importing our SCCM Data in to ServiceNow and was wondering if anyone knew of any handy resources on doing so? (Except the wiki which is very handy but doesn't have as many resources as Discovery as you'd expect)Our CMDB/Asset Ma...

Access to right click menu bulk edit options in the list view

As a service now admin, I get access to some bulk edit options in the right click meu of the list view (right click on the header, see options for update selected, update all, etc.) non-admin users do not have access to these options.Is there a way t...

stevekeiper by Kilo Contributor
  • 2693 Views
  • 6 replies
  • 7 helpfuls