I work for a very young company that it just developing out ITSM processes. Currently, we manage onboarding new CI's through email and our ITSM Manager manually adds the CI to ServiceNow. I have been looking into options of using interceptors but se...
We have had requests to create a shared report that would allow a person to see all of the task-based records that they own, are assigned to, or are watching that have been updated since some past interval. I'm very close to having this with the exce...
Hi,I'm a beginner in ADFS, SAML.I understand that side_door.do is to bypass SSO and get in using external authentication.What credentials does the admin need to use for username and password to get in?Normal sign in credentials are not working.
Is there any OOB functionality available to close the ticket as"Duplicate"?I want to have a feature to close my tickets (incidents/tasks) as duplicate , please share your thoughts
Good morning,We have recently implemented SCCM (Configuration Manager 2012 R2) into our Estate and have had ServiceNow (recently upgraded to Fuji) for about two years.I would like to know if it is possible to integrate SCCM into ServiceNow without ne...
If my understanding of how this works is completely wrong, I apologize and would greatly appreciate some correction. I'm planning on taking the asset course in a few weeks however I'd like to get a little bit of a head start with populating printers ...
How do I identify an '&' as text when it is part of a field value?Here is the url:https://dayzim.service-now.com/nav_to.do?uri=incident.do?sys_id=-1%26sysparm_query=impact=2%5eurgency=2%5epriority=3%5eincident_state=3%5ecaller_id=javascript:gs.getUse...
Hello all, I am trying to add a link to an field error message. This is what I have so far but it is not working, it keeps giving me the actual URL instead of turning it into a link. Would you be able to point me in the right direction on how to get ...
One of our DER-Trust Store Certificates is about to expire. We have gotten a new certificate but I would like to know how to modify the current settings to add the new certificate without any downtime. I am new on this so I would appreciate if any st...
I have a customer who would like to know the "practical consequences/risk" of deactivating a property in ServiceNow.The property glide.set_x_frame_options is saying:Enable this property to set the X-Frame-Options response header to SAMEORIGIN for all...
Hi folks,I am a newbie in the Table Rotation and extension space, and wondering if I could get some idea from you guys, Based on Wiki ServiceNow Table Rotation and Extension references http://wiki.servicenow.com/index.php?title=Table_Rotation#gsc.tab...
Assets were populated from CI's for our initial data load.The issue I am having is many of my assets have an unknown model since it wasn't listed in the model table. When I look at the CI, it has a model but it is not listed in the asset record itsel...
I am trying to create templates for Incidents and want the category and Sub category values pulled from a table rather than a choice list. I have this set up on the incident. How can I do the same on the template? I want to enforce the dependencies f...
Hello All,Currently I'm facing an issue to pull an user record from LDAP. User's AD account is correct and it satisfies all the conditions pu in the OU filter. However, the record is not pulled from LDAP data source.I updated the filter, removed all ...
On the ServiceNow instance, I have made a change to one Label name "Requested by", but this has filtered through to all the Change forms (Normal, Standard and Emergency)I only want to change the Standard Forms. Is UI Policy the route and if so, how? ...
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