Need to restrict a field to only 6 numeric digits
I can't seem to figure out how to restrict the asset tag to only 8 numeric digits. Can I get a bit of help with the script?
Forum Posts
Resolved! Calculate Days open based on sys_created
HI Experts i am trying to write code to calculate no of days a ticket has been opened based on only sys_created_on .Below is the code that i tweaked little bit but its not workingbelow is script include:var CalculateDuration = Class.create(); Calcula...
How to insert a record into a table from a business rule?
Hi All,How do I insert a record into a table from a business rule?First, a little background on what I'm trying to do:I created a Business Rule script that pulls data from GitLab's API. This is triggered after a someone creates or updates a record on...
Resolved! Access controls for Incident Metric database view
I'm trying to set things up for my ITIL users so they can run reports off the Incident Metric database view. Primary goal is to get user access to the Incident State Duration metric definition so they can start looking at how long incidents are in ...
how to see surveys that are submitted to me
Hi All,I want to see the surveys that are submitted to Assignees of ticket. i.e., if I am the assigned to of an incident and the user submit the survey.Now I want the surveys that are submitted to me.Is it possible to verify in that way?Regards,Sneha
Resolved! Ui Action button show/hide based on condition
Hi,I would like add a button using UI action and it should be visible only when end date is Today+10 days.�n Detail:When ever end date is great than 10 days by Today's date.i want to show button on form.So for this i have written a condition in UI a...
create a new feature
5. Create a new feature in ServiceNow to set keywords to compare it with incoming emails for incident logging. i. When ServiceNow reads email to log an incident, it should chec...
Resolved! how to get the value of item_option_new.name
Dear All,I would like to know how can I get the value of item_option_new.name? I want to get the Date (Question: Employee Start Date).Thanks.Best regards,Ling
Resolved! Attached Knowledge related list label
Hello,Can someone help me with where the label for attached knowledge related list on Incident is setup, ideally a related list label comes from the reference table name but in this case the reference table name is Knowledge Applied to Task and the l...
Resolved! Reference field lookup (search) disabled but field is not read only
As my admin account, this works just fine, however, for an end user it isn't. I verified all of their roles and they have the proper roles.1) Go to Assets->All Assets-> New (select hardware, but any of them work)2) Click on the search for Model and t...
Auto populate fields based on the values from another table
Hi guys,Am trying to auto populate a catalog items fields based on the selection of a reference field.In my form a have a reference field, based on the selection of the user, its going to another table and search for the selected used.We have our tab...
Resolved! Check value between 2 numbers using catalog client script
Hi Experts, Good Day !Can you please let me know how can I check value which is between 2 numbers using catalog client scriptEx. Suppose I have a variable caller emp_age on catalog item so if value for this variable is greater than 10 and less than 1...
Processing inbound email action with special characters
Hi All,Facing an issue where email with special characters is being modified when servicenow receives it.Example:Original :Risk&ComplianceWhat is received at service now:Risk&ComplianceI am setting the assignment group from the email since its be...
how to generate MTTR report for resolved period of time
i need to generate the MTTR for incident created on last month.So this report will show the INC's resolved period of time, as of now am able to generate the MTTR for Closed period of time.Can anyone please suggest me any solutions? it will be much ap...
Resolved! How to make a survey on custom table?
Hi All,I want to make a survey on a custom table with below inputs.How was your overall experience? 1-10 How would you rate our performance? Scoring 1-10 What, if anything would you like to change about our process? Comment Box.Any one can help me...
