Hi All!We are rolling out a global Service Desk implementing ServiceNow as self-service online platform. Roll-out Locations span the globe, primarily targeting Europe and Asia.I am on the look-out for examples of Teaser-Posters (creating awareness), ...
Hello,I recently switched to UI16 from UI15 and everyone seems to be having an issue with the browser tabs. In UI15 it would display the incident number you were in on the tab of the browser. now it just says "all", Please see the screen shots below....
Can someone help me with CellEdit client script ...with an example ???
Scenario:I have a custom application I created that uses a table extended from the tasks table. It has a specific user role so only those users with that role can use it. They do not have the ITIL role.Issue:On my form I added the "Comments and Work ...
Hi,my criteria is to create a problem from an incident and when doing so,incident state has to change to 'hold' and when the problem is resolved the incident state should also change to resolved.Thanks in advance!!!!
This morning when one of our Service Desk users logged in, he was unable to display list results. It shows the list search parameters at the top, and indicates the number of results, but the list itself is blank. He has tried clearing his cache, usin...
I would like to be able to write a User ID in global text search, and see all incidents where the user id is 'caller' or 'assigned_to'.How to achieve that?I tried adding the attribute: ref_auto_completer=AJAXTableCompleter,ref_ac_columns=user_name,re...
We have recently upgraded our Windows-based MID servers in all of our instances. We are now tasked with decommissioning the old MID servers so they can be removed from our environment. What is the proper way to remove these old MID servers from runni...
Hi,I'm a newbie to ServiceNow and this might be of basics.I have a monthly meeting form where we record multiple complaints.I created 2 tables - MeetingInfo & ComplaintsInfo.MeetingInfo has a column "Complaints Info" of Type List - Reference to Compl...
The screenshots attached show our current SLA Definitions. We are experiencing inconsistencies, where with Incident Response we are seeing new values being created when no values have technically changed. We think the stop condition is misconfigured ...
Hello, I have a request to create multiple approvals (App Owner and Back up App Owner) for multiple Configuration Items selected in a change request.The scenario is the following:A user opens up a change request and selects multiple CIs from a List C...
Hi,I would like to run a Weekly report based on the "Time Worked" of each ticket that has been handled by my Group (queue) and if possible each user in that group. Ideally this would have to cover all forms of Tickets (Incidents/Requests/Changes) etc...
It has been a while since that I done this - so this is probably a dumb question - I believe there is a way to extend attributes from a Parent CI - cmdb_ci to the child CIs cmdb_ci_win_server, cmdb_ci_vcenter, etc. Specifically, I want the field "CPU...
Hello,I would like to know how I can translate or change the name of the Submit button of a record producer, by using an onLoad Catalog Client Script?I created such against the Catalog item of the record producer of mine, and added the below code int...
How large is your organization and how many ServiceNow administrators and developers do you staff?Also, if your organizations has dedicated staff for specific ITMS functions (incident, change, problem, asset, CMDB, knowledge, etc.) I'l love to hear h...
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