HI Community members,I have an SLA which runs asynchronous. I need to cancel this SLA and start a new one based on the change of an assignment group. But as I am running these SLA's async, the system does not recognize "on change" event. Hence it doe...
Good day all,My manager has tasked me with creating a report that a multitude of users can view generated mainly out of Change Request fields.There is however 1 field (Business Service from the Impacted Services table) that is required to be in the r...
Hi everyone.I'm a little confused. I'm trying to create a new Field Value Duration metric for the cmdb_ci_outage table. I created a string String field for this table and need to determine how long the record stays in each 'state'. 'state' meaning fo...
My company might be in the market for integrating IBM's Maximo to Service-Now and I just wanted to see if I could get a headstart on what I would be needing / looking at.Thanks in advance for any help
I'm using an email notification to send out information regarding approvals on RITM's. The information I want to send will contain the variable information from the item that was ordered.I stole this script from another email notification: template.p...
I am trying to create a notification while there is an update on the attachment custom table,Under when to send I am adding the conditionBut the notification is not triggering even if the user has snc_internal role.Is there any limitation on dot walk...
Dear SNOWers,I have a requirement on which My Section Name would be changed by Default . Form is normal like Incident form.I got some solutions but it not worked. EX : document.getElementsByClassName('navbar-title-caption')[0].innerHTML = "newsection...
To get software counters to move counts from "not entitled" over to "entitled in use", we have to manually add a machine CI as a "Asset License Entitlement". This seems odd that you would need to do this manually for all CIs.Seems there should be a h...
Hi all,I have a requirement where i need to populate 'Work Notes' on 'Change Request' form Affected CI's table. I am able to achieve this but i have aproblem i.e whenever i am trying to change 'State' field or do any changes on the form and save each...
How to export table columns data to EXCEL or CSV, when I am trying export its exporting large number of records(10000) than what is showing in count on columns list. Please help
I received a unusual issue from change management team that there is 1 change request ticket is unable to proceed to Scheduled stage from Authorize after all approvers approved.Their other tickets was working great and able to proceed to Scheduled st...
Hi!I'm looking for best practice advice. We have a centralized Tier I support group and have frequent issues with misrouted incident and request tickets. The business frequently asks our administration group to modify ServiceNow to help alleviate tho...
Hi All,Below is my business rule which is trying to fetch Assignee Group role however it is not working, grRole.getDisplayValue('role') is not fetching any value. (function executeRule(current, previous /*null when async*/) { //var temVar = new Hel...
I want a fetch the value from the reference field that is on Catalog item form on the service portal in the client controller and want to use that value in the Server script.Please suggest me the solution.Thanks & Regards,Surbhi
Hello. The vendor just handover the whole system to me and I have no idea on how they restrict user's view on the request form.The top section of the below picture is a view from user with admin rights while the lower part is a view from user with no...
