How do I schedule a certification exam?
I want to take the sys admin certification exam.Where can I go to scedhule this?
Forum Posts
How should I use cmdb_ci_computer_room field?
Hi,I want to understand exactly what is the purpose for cmdb_ci_computer_room field?I want to be able to organize the maintenance plan for some especific rooms for videoconference, meeting, trainning, etc.. Can I use this field for this?In the su...
Change schedule not showing conflicts
Hi everyone,I might be missing something. I'm looking at my change schedule module (the calendar) and it's not showing items that are outside of my maintenance window in red/maroon.The maintenance window is set up correctly and when I hit the conflic...
Metric definition for sys_updated_by
I can't figure out why the metric does not create an instance if I am "watching" sys_updated_by or sys_mod_count. Has anyone else had a problem like that? I have one metric definition that is a script calculation and another setup as a field value d...
Resolved! How to Send Email notifications when Change Task is inserted and Assigned to a user
Hello Everyone,I wanted to ask the community how to send out notifications when a change task has been assigned to a user.Please let me know.
Resolved! Is it possible to add the current logged in user's name to a quick message?
I'd like to pull the current logged in user's name into a quick message. Is this possible? Everything I've tried so far just displays the command in the message body.Quick message would look something like this.Now is the time for all good men to com...
Making 'Assigned to' mandatory on resolution
HelloI'm a newbie here, implemented Service-now today and this is my first post.I've had a quick scan of the forum and I've seen some topics that have touched on this - but not being a Java whiz I've not been sure how to tweak the script.What I want ...
Database view group by clause
I created database view with using cmdb tables , I want to use gruop by cluase in Database views where clause like SQL . I think , where cluase does not support it .How do you solve this ? script or another method ?Regards, Thanks , Salih
Assigned to is not a valid member of assignment group - yet ticket saved
Hi Everyone,Our Assigned to is constrained by the Assignment group and Assignment group is constrained by Assigned to. As such, you cannot select an Assigned to unless they're a member of the Assignment group. In order to reassign a ticket from y...
Resolved! Scheduling Calendar invitations
Hello,Just wondering if there is a way we can schedule calendar invitation, using "scheduling assistant" in outlook and also an ability to choose rooms for meetings?
Showing to fill mandatory fields but there are no mandatory fields
Hi everyone,I got an issue while creating an incident, when i am trying to fill the fields and save the form it is giving an alert to fill mandatory field but there isno mandatory field on the form which is showing in the alert and also some of the f...
how to get the label of the choice list to check the condition in email script
hi all i want to use label of the choice list in the email script without using the values..thankshitman553931pradeepdjpradeepksharma
Reporting on Problem tasks where Problem Related incident equals critical
Hello, I need to report against all problem tasks where the parent problem has a Priority 1 - Critical incident within its related lists. Can anyone advise on the best way to do this.I was hoping to be able to do this without custom reports or datab...
Using Exact Search Match for searches other than Tasks
Hi, Is it possible to perform an exact search match using the Text Search function against tables other than Task (such as cmdb_ci or a Survey table) so that the exact search record is displayed rather than the matches found and then the record with...
Resolved! Close multiple tasks
HelloWe used Service Now at my work and for example every new starter that joins the company we the helpdesk get 50 tasks created.It is very slow to close them all one at a time.Is there a way to easily close more than one task at a time?It is unlike...
