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Event attachment.deleted

Out of the Box the Event "attachment.deleted" is triggered when an attachment is removed from a ticket. The Parms it returns are the table name and the ticket's sys_id. Since it deletes the sys_attachment record related to the attachment, the file na...

dhale by Kilo Explorer
  • 2444 Views
  • 2 replies
  • 3 helpfuls

UI Page not display in Catalog Item

I am new for ServiceNow, I want to display UI page in catalog item I created. I added UI page in catalog a variable as follows:Type: Container StartVariable Name: containerOrder 350Type: UI pageVariable Name: add_rowOrder: 400Type: Container EndOrder...

nancyhz by Mega Contributor
  • 2032 Views
  • 7 replies
  • 0 helpfuls

Survey responses via email?

Hi.Has anyone used an inbound email action to parse responses to survey invitations?We have a survey with just a few questions. We want to include the survey questions in the email invitation (shouldn't be a big deal, just have to lay it all out in H...

shris by Kilo Contributor
  • 4054 Views
  • 6 replies
  • 0 helpfuls

Sort a String field like a Number field?

I have a custom field of just numbers that is basically like an Invoice Number. This field is the primary display value for a table on reference fields, so it needs to be able to work with STARTSWITH queries. The problem is users want lists sorted by...

zschneider by Kilo Expert
  • 4843 Views
  • 3 replies
  • 4 helpfuls

convert to uppercase on business rule

I have a request to convert certain fields to all uppercase. It looks like the toUppercase() function does not work on a business rule, and it's necessary to use a BR for this since a lot of the field data will come in through bulk imports. Does anyo...

zschneider by Kilo Expert
  • 5638 Views
  • 5 replies
  • 0 helpfuls

Call Center tracking

I am looking for recommendations as to how call centers handle tracking their calls in ServiceNow. Currently, all calls that are received are documented as an Incident (we don't have the Problem or Change applications implemented yet). In the very ne...

kssnyder by Kilo Explorer
  • 1508 Views
  • 2 replies
  • 0 helpfuls

LDAP Authentication SLOW!!

We utilize LDAP authentication via Microsoft Active Directory and recently we've been seeing an increasing lag in the time it takes to login not only our ServiceNow production instance, but non-production instances as well. Currently the lag is anywh...

IndyOz by Kilo Explorer
  • 6524 Views
  • 2 replies
  • 0 helpfuls

Blank column headers were found on import set

Hi all, I'm scheduling an importing set from a FTP, regarding the tests I did works perfectly, but the acid test is when I try to upload a the file provided by the client, aparently the xls file to import is generated automatically by a system and ad...

gustavo1 by Kilo Contributor
  • 1931 Views
  • 2 replies
  • 0 helpfuls

Hyperlinks in form fields

Being a new user, I was wondering if I can add hyperlinks to external douments in the body text of form fields. For example, if I am entering information into the description field of the Change Request form, can I add a hyperlink taking me to an ext...

Baggies by Kilo Guru
  • 4712 Views
  • 6 replies
  • 0 helpfuls

Executing UI Policy on text field change

Is there any way to execute UI policy on text field change. I have written a UI policy to check "Name" is not empty and the value entered is valid in "Execute if true" script. I have observed, this UI Policy executes only on form load and if I make t...

Pradnya6 by Giga Contributor
  • 9679 Views
  • 3 replies
  • 5 helpfuls

Display field as plain text (not in a text box)

I would like to display the contents of a field as plain text in the incident form and not in a text box. This is useful as our technicians use a click to dial plugin in their browsers. This plugin does not work with the numbers in a text box.I manag...

mfamphlett by Mega Expert
  • 1642 Views
  • 3 replies
  • 0 helpfuls