I am having an occasional problem when logging into our production instance using Chrome. We have ADFS configured for SAML so we have single sign on. Every so often several IT users are being prompted for their username and password. I try in d...
Hi All, I got requirement to give a user ASSET role but I should give him READ ONLY role for all the fields in the CI form except one field XYZ. I have given ASSET role and since they require read only for all the fields i have gi...
Hello!So i'm working on archiving the entire CMDB of just under 1 million records. There are a few that we will be keeping which i will deal with in the filters. The issue we are facing is with the related records.We have a 1:1 relationship, CI's to ...
Hi,Is there a way for me to retrieve table entries which has been modified in a certain time interval using REST API?For example, I want to know which are the table entries which are modified with in last one hour. Is there any REST API for it or is ...
Hi everyone, Just wondering if anyone can advise an issue. After we changed a filed type from UI Action List to boolean and migrated through to another instance (UAT), the field no loner available in Personalise List Columns and therefore it cannot b...
Hi team, I got a situation here, We have a dublin environment and we have upgraded our dev and qa to Geneva environment.Now we want our dev and QA back to dublin, please let me know is it possible?Also if we clone dev and qa(geneva) environment from ...
Hi all,I am facing a weird issue (or maybe I am wrong).I am trying to run a simple background script to retrieve field values from the tables Asset and Hardware (lets say for example install_status), but the system always return the value "undefined"...
Hi.I need to have assignment rules based on values that exist on a different table than the incident-table.In this case we have created a tagging-system in the core_company table and I would like to use these tags to assign the correct group.Assignme...
Please suggest the brief answer about this question.How to Enable Edit UI Action button on Incident Related list ?
HelloNew to ServiceNow - I am slowly learning so please be patient'I am trying to as best practise to import assets using "System import Sets" but the only available "Import Set Tables" available are ComputerLocationNotificationUserHow do I get the...
Hello,I have problem with info message. I need to have info message (after clicking Edit... button) for Incident Pending Change related list in change request application. I put code into Edit... ui action (for my related list it's OOB global ui acti...
Hello all,I'm looking to heavily modify the transfer order function to something more in line with our datacenter hardware.I was curious to look and see where I can modify the stages and what triggers what. I was under the impression that there was a...
When an asset is loaded in a form view, the audit history is not automatically populating. The rest of the related tabs load fine. My asset team tells me it used to load automatically. I suspect something was adjusted during an upgrade to Geneva, by ...
What is the best way to "Auto Resolve" Incidents that have been submitted. There is currently an inbound email action that auto generates an Incidents and uses the auto-assignment rule for assigning, however, based on certain assignment groups, wou...
In our Dev Instance I have created a business rule that warns people if they do not schedule an appropriate level of lead time on a normal change request. Potentially I may have to make it so our users can't request approval / submit a change request...
