I am creating an inventory table from the task table. I would like to have a 1:1 association with a catalog item. When the user requests an item from the Catalog then the status in the task table would change from "available" to "on order or rese...
Only "homepage" is listed and there is no "New" pushbutton on this screen which several WIKI's mention.
Hi,As a newbie system admin I am looking to understand what causes the information button (the circle with the 'i' in it) to be added on the end of the field when you add an Affected CI?What I am looking for is the code that sits behind this butt...
I'm trying to get a UI Action to appear based on a function in a script include.My script include contents:function myCustomShowUIButton() { return false;}The condition line of my UI action:myCustomShowUIButton()I would expect the UI action button ...
In previous version of service now, screenshot showed the whole cell as being highlighted / colored, with Fuji im only able to add a DOT it seems with field style, am i missing something?
Hi All,I am trying to create relationship in (cmdb_rel_ci) when import the child CIs. I Knew the parent CIs for those child ci .I am using the type as Connects to::Connected by". It is also available in suggested relationshipsI am using the follo...
Hi there , we have a requirement to capture the unread customer response in a list view - ie any customer response to a ticket appearing in activity should be read by the service desk asap. The ticket list view will capture any tickets where a respon...
Is there a way to determine if a user disabled their notifications from their profile via Self Service > My Profile? When looking at the User history details it says: NOTE: This table is not audited, field changes cannot be displayed. Is this informa...
How can you disallow the checking of the known error checkbox on the problem form, without first populating an added text box with the known error record number?
We are just starting to utilize SLA's in our organization. Our first SLA that I set up didn't work. After some digging around I found a conflict with the SLA Admin properties that were originally configured and the SLA properties that I set up fo...
Hi i am working on software asset management. i want to know the concept of un-allocated license. I know the basic that those licenses which are not allocated those are un-allocated license.But my question is that in software license form from which ...
I created two new custom fields in Change Request table. For some reason they are now showing on the approval summarizer. I have other custom field that are displaying so I'm not sure why there ones are not. Is there a step I am missing?
Good day All,I have a question that relates to business rules and scripts.I have a custom table, lets say Table1 that contains a list of activities. Each activity has a unique number and a string field called instructions that contains a set of instr...
Before there were scoped applications I could login as admin, bring up the form and add a section with the content of another table and its fields. For example, I have a table with server details, model, make, hardware specifications etc. and instead...
I expect this will be 2 separate reports one for incidents one for service requests, but I essentially want to see how many records of each have been created each day over X period of time, has anyone else done this, and I'm really only interested in...
