We'd like to be able to list incidents that were updated within a certain amount of time of being created. Using the normal filters, this isn't possible as the Updated and Updated By fields only keep track of the most recent update. I thought there m...
Hi,I am trying to automate the change process to pull a list of approvers from all the affected CIs when the change state is set to 'Approval requested'.I can get it working when i pull from a single Reference field on a CI but many items have multip...
Hi everyone,I have a catalog form with a select box that is empty by default. After you use a reference field to pick the name of an assignment group in the system, I have an onchange script addOption() all the members of that group to the select box...
Hi,We have identified a number of CIs that are to be listed as "High Impact" CIs via a true/false box that we have added to all classes.I am wondering if there is a way to make these CIs stand out when entered into a 'Primary CI' or 'Affected CI' fie...
Hi all, Does anyone have experience loading AD groups into ServiceNow? I've recently gotten my LDAP via MID Server connection to work. Now I'm thinking of extending the sys_user_group table in order to create a new table, "AD Groups", to load all th...
Hi,I am trying to do a simple thing (in project mgmt module):I am inserting some values in a string field (called 'Owner') and I want that in accordance to this values, some values will fill another field (called 'Department'), AUTOMATICALLY.I know i...
Hi, I have an issue where when end users log into ServiceNow a message is displayed stating "Your Session has expired. Click OK to continue."When you click ok it continues to load ServiceNow fine - this is by logging in the normal way However, when...
Hi all we just implemented SSO to ServiceNow through SiteMinder. The system requires the users to first login to an internal portal (the login happens generally automatically through Windows authentication) and then click on a link to SiteMinder. N...
we have a slush bucket for linking incidents to each other (Incident -> Parent Note this is not the same as Incident -> Parent Incident)As admin, it shows all Incidents without a filter needing to be used.If I go in as a standard process user, th...
In a Template, when I populate the description with text, formatting is lost when template is applied or generated. I'm using Description (U_description) field. Is there a better way to do this? Thank you!Example of text in template:New User Ma...
Hi all,What is the best method to do bulk user creation with group in Servicenow. I have user data in xls.ThanksCharliee
Has anyone created a relationship between a project and catalog requests?Our Project Managers would like to tie a project to one or more requests that are submitted to actually do the work of the project.Right now, they are creating a project task al...
Hello Guys,I was wondering if there is a way to link 2 incidents together in ServiceNow?In case if 2 incidents have something simillar, linking them would give an easy access to related information that could help in investigating/solving those incid...
Hello friends. I have an odd issue,It seems we have an import set running a .csv file that SN has bit off from one of our FTP sites.It starts chewing through this .csv ... but then it just stops ... it hangs ... and then when I go to assess the stat...
Hello,I'm trying to report on actual time that an incident was being worked on but am stuggling to find how to do it. What I am after is the amount of time the incident was open minus the time it was suspended and minus the time we weren't at work. I...
