Hi All, I have a requirement that I have two phases of approvals in change management, one is for build and another one is for implementation. I have crated one field that us Approvals type in sysapproval_approver table so When user requested for...
I am trying to change the value of a duration field after the change record has been inserted. It should count how many affected CI are associated to the change record then change the current value of the duration field by multiplying the current val...
Hello all, Hoping someone can help. I have a request where someone who is part of an assignment group in ServiceNow wishes to see a report of all Incidents their group worked on prior to it being assigned or re-assigned. Basically they want a report ...
Alos need to understand do we need to have an assignment at the RITM level and then have the same thing at the task level. In my view fulfillers actually work on the task. I just need your guidance on the best way to implement this considering that w...
We often clone from our Prod instance to our Dev instance so our data is updated and we're sure the DEV instance is well synchronized with our production. However, in our DEV instance we gaved higher roles to some user to allow them to test their m...
Hi All, We have a requirement to integrate bomgar with service-now..Can someone suggest the steps to achieve this,as i m not aware of bomgar.Is der any plugin or update set to be installed???If some one can come up with detailed instructions ab...
I am new to SNC, and trying to figure out the CDM so that I can import the SNC CMDB into external database. I have imported all the CIs, CITypes, Properties and relations. However the problem I have is figuring out the direct parent of a CI as oppose...
Hi Guys,I just want to confirm whether SN Discovery will be able to discover the laptop which are not connected to Company Network. For example, I have got an laptop from my organization, but I am using my laptop from my home network instead of compa...
I am trying to allocate licenses specifically to a user so that they are included as installations on software counters. I have been able to handle the "entitlement" but cannot figure out how to programatically assigned to a user so that they are c...
I would like to find which table the related list is getting stored.
We are on Geneva Patch 1 Hotfix 5 . We have an account that is not being pulled into thru ldap import. The ldap import is set to the use the samaccountname as the query field. I can browse the OU and find the account in question but can not bring in ...
Hi everyone,I would need a business rule that would look if the RITM(sc_req_item) Approval was Rejected and if it did then the Request state must be changed to Closed Rejected and the State of the Request(sc_request) to Closed Cancelled.I have the be...
How do I create a report that will show me how many Incidents have been assigned to my assignment group over a period of time.I don't just want the current active incidents that are assigned to my group, I want all of the incidents that were at one t...
Hi Friends,How can i get all the field names from a particular database view? Is there anyway I can export all the fields from that database view?Only the fields and not the data.
Hi SNOW Community,What does everyone feel is the best practices for having a 'planning' priority where a ticket doesn't have an SLA attached to it, we're waiting on a vender or where the record is for something occurring far in the future?Since we ca...
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