As we bring more process under ServiceNow, use of ServiceNow tool in our organization is growing. Initially, it replaced Service Desk tool and then moved into Service Catalog management, Problem Management, Knowledge Management, Service Level Managem...
I need to make a report which contains all the incidents assigned to that change request.What filters and which table i need to select in order to find that,please suggest me as i am not finding the number of incidents?
if we are trying to add more than one user it is making like this.even we changed the filed length from 40 -1024 and it is still happening.Please help me.
While moving update sets from Helsinki to Geneva instance, we came across an error that table - ua_table_licensing_config, is not present. This was not a custom table created by us, any insights/thoughts?
I want to make asset table fields read only for a particular role read only using ACL but somehow it is not happening . I tried read ACL for the table with wildcard search , but it's not working out.
Hi All,When I try to impersonate any user who does not have admin role, the page is getting redirected to self service page(portal).Doe any have any idea why is this happening?I checked to login rules, other UI pages but could not find anything which...
I am trying to find a vendor sku field in a table for ServiceNow Geneva version. Is this an OOB field? If so, what module or table would it be in.
Hi All, I am currently creating a Service Catalog Item for Contractual's Onboarding Process. The requirement is to see the activities in the form after it was submitted. Let say they like to see the activities in each variables:1. who changes or upd...
We are on an unstable production instance with many issues. One of the issues I ran into is changing the approval status of a change request to Approved or Rejected based on individual approvers approving the change.How it should work (our weird brok...
I am trying to import incidents from our legacy system using Easy Import. All fields work except Comments and Work Notes. I can see them in the import set, but not the record. I have completed the following already with no luck:In the navigation filt...
Not able to view the values in the available slush bucket .. but under the slush bucket am able to see those values information .Can anyone please help me to resolve this issue?
Why do we need Windows Service account with Local Administrator rights on all Windows Servers?
I tried below code from wiki.Table: Attachment [sys_attachment]Insert: trueDelete: trueWhen: beforeCondition: Script:if (current.table_name == 'incident' || current.table_name == 'change_request' || current.table_name == 'problem' || current.table_na...
Hi GuysI am having some problems with our workflow. If we approve at each level, the workflow works fine and goes through all the stages. However, if we reject at a approval level, it just stops. It should go to notification and then to end.I have ...
I have been trying to overcome a difficulty we have with our LDAP setup within Service Now.We currently have 4 domains being imported into the system. The current Query Field I have being used is by all 4 domains is sAMAccountName.We have duplicate s...
