Oracle OVM Discovery
Has anyone attempted to inventory Oracle OVM via Discovery? I'm afraid that we'll need to create our own Probes/Sensors for this. Thanks!
Forum Posts
Auto generate warranty field based on purchase date
Hi All,I'm looking for the best way to go about auto generating information in a date field.When enter new assets, we would input the date of purchase for the laptop. What we need to do then is have that populate the warranty expiration field based...
License on Extended table
Hi All,If we extend task table and creating some application.Please let me know if end user access extended table and insert or update some data in extended tableit is required ITIL role or not.also let me know for this application we need itil licen...
Resolved! adding a hyperlink in microsoft word to open servicenow catalog item can it be done? :)
wondering if i can add a hypherlink in a word document that wil redirect me to a service catalog page/item request. i have tried insert regular hyper-link and goes to servicenow log-in page logs me in put then it is blank any ideas? thanks
Resolved! Request Number: Can we make it a link?
After creating a request we are sent to the Order Status page. Within that page, you are given the REQ number. You have to copy and paste it into the search to pull it up. Is there a way to make the number link to the ticket?
Resolved! Task ticket type=ticket (prefix 'TKT"), what is this for? How SN uses this type of ticket?
Good morning guys,I'm tasked to research this task ticket type='ticket' with prefix 'TKT'. Is anybody here can help me figure out what is this for and how SN originally use it for? I appreciate all your inputs. Have a great day!Thanks,Enrique
Resolved! Service catalogue - examples before you implement
Hi,I have developed a couple of service catalogues in the past, but starting afresh for another organisation in reconfiguring the existing service catalogue.This being a basic excel sheet holding everything software related and hardware related.What ...
Best practice for loaner equipment
What's the best service-now practie to implement a hardware (Asset) loaner program? Does one create a CI for (let's say) a projector and associate to a Request? Just seraching for ideas.
Resolved! Set the Default List View that appears in a Reference field
How can I set the Default List View that will appear when a reference field is opened up? The Reference List view is currently the default, which I do not want to modify since that will affect all other applications. I am building a scoped applicatio...
Single Signon, Two ID's, How to Switch Between Them?
Is there an easy way to switch between two user ID's when you're using single sign-on?At the moment the only way I see around this is to actually log off our windows session and re-login with the administrator ID and then launch service now. We don...
Hiding modules based on Roles
How can I hide modules in the navigation based on Roles?e.g. I have one module which is available to all users who do not have any roles but that module should not be displayed to specific Role . Create NewAllMy Open ItemsMy Close ItemsIf these are t...
Resolved! New LDAP Server URL read-only
Hi everyone,in our DEV environment I had an LDAP user sync running for testing purposes a couple of years back. After numerous upgrades I have lost the configuration and am trying to set it up again on HEAD (Fuji) version of DEV.When I try to add a n...
Catalog Task Duration
Hi everyone, We are currently trying to run reports on our sc_task table and we noticed that there is a "Duration" column that does not populate any information. The way we deal with duration right now is by exporting to excel and doing the calcul...
How can we control drag&drop functionality in file attachment?
I am changing some codes to limit the size and type of the attachment files and this can be done via "attachment" UI Page. This works where user try to attach files via attachment ui page, however when drag&drop is used they are able to attach whatev...
Resolved! How to place a default html text in the knowledge text article field that shows automatically when you create a new article ?
G'Day ServiceNow gurus,We just migrated to Fuji and we are starting to play with the knowledge base databases in our development instance.We have a knowledge template called "Systems new article" which basically fills the text underneath of the "Sh...
