Hi,Was wondering if anyone has had an issue where a user may be using the instance as normal and then suddenly clicking on anything else stops working.If you open a new tab it just stays as a blank screen.This is due to the session appearing to still...
I am looking for system/server configuration of my servicenow instances like how many CPU cores,CPU Speed,RAM etc. I have searched stats.do page and servicenow performance page but I am not able to find this information. Can anybody please guide me o...
hi every one,I am new in service now could any one let me know the best way to debug business rule in snow.
Has anyone experienced Dates not importing correctly. I've tried this both with the typical import set/transform map and the new spiffy way to import in Dublin with the Excel template that is offered. What happens is this:I have my original excel...
Hi all,I have a few currency fields in the expense line table and I am trying to import about 3k records. I get a java.lang.numberformatexception in the import for the currency fields and only 42 records are inserted before the transform crashes. I d...
Hi aI deleted by mistake incident application, I got to restore from Deleted records but now appears without modules. (create new, etc ... )Is there any way to return to a previous point or restore it completely?Thanks in advance
We are exploring whether a CI should include the version as part of the name rather than keep it as a separate attribute. Here's an example of why we are thinking about this:We have two supported versions of Tomcat in our estate. One is Tomcat V4...
If we are logged in with SSO to service now we have to go to http:\\myapps.microsoft.com and click the service now icon.Thats fine for the internal IT guys, but our problem starts when another employee is sent a link to an incident. Here is the vis...
Incident Assingment - - Our current implementation has incidents being routed to an Assignment Group, via a lookup table, based on Category/Subcategory/Application. With the install of a brand new Service Desk, all incidents will route through our Se...
There is one Catalog Item and when I select a particular field or variable then some another variable should become ReadOnly or I can set some values in it. Which one will be the best way, an onChange Client Script or UI Policy?
We have a need to automatically set the Impact and Urgency fields on the incident form based on the matcher fields of Category and Subcategory. Is this possible? I cannot get any choice options when I create the setter fields of Impact and Urgency on...
I'm trying to add a new user to our surf.service-now.com. your help is much appreciate it
I have a requirement to allow write access if user is a member of TEST_GROUP or a groups parent is TEST_GROUP. How can I set in in ACL? ThanksSam
We have some assets that are shared by a group of users such as our mailroom. What's the best way to handle the assignment of these hardware assets?
Hi, How can a record in CI Relationships(cmdb_rel_ci) table can be queried to get the root CI to which all these sub CI's are related to. When I mean sub CI that can be at any level, i.e it can be a direct child to the root CI or nested child CI at...
