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SCOM connectivity issue

Hi All,I am integrating my service now instance with MS SCOM 2012. For that I have installed the connector onto the SCOM server and have followed the instructions mentioned in wiki. But there is no incident that is getting created in Service now for ...

88nav88 by Kilo Contributor
  • 2950 Views
  • 12 replies
  • 0 helpfuls

Relating CIs to Business Services

2 Questions;I am currenly in the middle of a piece of work to map out services end to end in ServiceNow. I am dealing with relating CIs upto each other fine but the issue i have is that we want to be able to see Services as a whole.I understand the t...

Resolved! A task that is not an incident, problem, change, request, or project

We have a sizable number of groups/departments/users who need to use SN tasks in an unorthodox manner. For example, some itil users create an incident to document that they verify weekly/monthly backups on their systems. Other groups create incidents...

Eric K3 by Kilo Guru
  • 6186 Views
  • 14 replies
  • 5 helpfuls

Change the value of a field when a date has expired

Hi All, I'm looking at finding a way to update a field based on a date field's expiry.   It seems this may require some Scripting.I'd like to be able to populate a read only field (u_change_window_exceeded_) to display the value of 'Yes' based on the...

Resolved! Printing Attachments

I have a request to print out the attachment names of this change request.As you can see there are a total of 11 attachments and when I Try to print, only the first line will show and the second line gets cut off.Is there any way to have the attachme...

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Blaze2 by Kilo Guru
  • 1680 Views
  • 7 replies
  • 2 helpfuls

Resolved! How to Override Default for Requested For Field

The Requested for field is always set to whoever is creating the request (the person presently logged in).   I'm trying to make it something different and all my attempts have failed.   Ultimately, I'd like it to be the name of the person that is ent...

ajlabate by Kilo Expert
  • 7017 Views
  • 55 replies
  • 2 helpfuls

Import software usage SCCM

Hi,I'm setting up software asset management and SCCM is the source.   I'm using the 2012 r2 plugin and everything seems good except the Software Usage (cmdb_sam_sw_usage) table isn't getting populated.   Looking at the wiki, it says SCCM can populate...

asd13 by ServiceNow Employee
  • 3030 Views
  • 5 replies
  • 10 helpfuls

Discovery tool alternative

Hello, We are in the process of implementing IT Asset Management. We looked into ServiceNow Discovery and it has all of the asset management discovery capabilities that we need, unfortunately the tool is out of our price range.We are looking into set...

Katie A by Mega Guru
  • 3835 Views
  • 2 replies
  • 3 helpfuls

onChange Script (revert back)

Hi All,When using an onChange client script for example a true false field, how do you make it revert back when the value has been changed back to its original.As it stands my script will work but wont revert back when the value has changed back to w...

Graham18 by Giga Expert
  • 2850 Views
  • 6 replies
  • 0 helpfuls

On Time Cards, when is the time card 'Processed'?

On Time Cards, when is the time card 'Processed'?   We've seen when the time card is approved, it can go into a Processed state or stay in an Approved state.   Unable to see when, why, how it is happening.

tayloca by Kilo Contributor
  • 3529 Views
  • 2 replies
  • 3 helpfuls

Does impersonate user make changes?

I think the answer is "Yes", but I'm just looking for a quick confirmation. When I impersonate a user, I am logging in AS THEM. So, any changes I make (e.g. starring an item, adjusting visible columns) would show up after they log in, right? I was ho...

will_smith by Mega Guru
  • 1184 Views
  • 2 replies
  • 0 helpfuls

after cloning bookmarks lost, why?

I have data preservers set up in DEV for the Bookmarks (sys_ui_bookmark) table and my bookmarks were still overwritten. I followed this http://wiki.servicenow.com/index.php?title=System_Clone#Optional_Tables_for_Data_Preservation and the bookmarks we...

will_smith by Mega Guru
  • 1592 Views
  • 8 replies
  • 2 helpfuls