Hi all, Wondering some best practices here. I'm working on implementing our service catalog request items, and I'm finding that a lot of the default workflows involve creating tasks to pass along stages, etc. For us right now, during this first...
Hi there,I am venu gopal and recently started working with service now. We have an issue with the AD users info sync with service now. Service now has exported all the user info from active directory and when ever we update a user record in active di...
what does "coalesce empty fields" used for ? if i am having my unique key field , I do not want that data coming in empty , so where exactly can this option be used?another question is , when there are two fields - name and ID and I set both as "coal...
Hi, I am trying to add a read only field on the incident form which counts how many days a ticket has been open for. I have done something similar at a previous company to count the amount of times a ticket is reassigned and then fire an email to ma...
Hi All, I have designed a Vertical Bar graph that is based on one table. The table has one field 'Type'. Its a choice list field. One of the value of this field is 'Emergency'. By default, the graph is plotting this field in Yellow. I want this fiel...
Hi All, Is there a way i can tell who removed a role/group from a user? Regards,
Hi All, I have created a before delete BR that sets the active field of the record as false and then aborts the delete action.Below is the script for the BR and the delete UI Action.try { current.active = false; current.update(); ...
I have an excel spreadsheet which I am importing into ServiceNow. On the spreadsheet are two columns, one is the currency code (USD, GBP, etc.) and the other is the amount. In my transform map, I can map the amount directly to the currency field whic...
The system property glide.ui.update_is_submit is used in the condition for the Global Submit UI Action but it is not listed in sys_properties.list. Is there any available documentation on this property?
Client wants to set up the Mid Server on a Linux server under vmWare. They want to know the recommended vCPU count for this type of configuration? Here are their current CPU specs:processor : 1vendor_id : GenuineIntelcpu family : 6model : 45model n...
As I was replicating part of our Incident form in the New Call module, I viewed the dictionary of our Closure Configuration Item field to look at the Reference Qual Conditions. They're basically limiting the CI choices to various classes. What is...
This property evaluates as true on any instance I run it on across multiple accounts.Is it used for anything? Is it supposed to be manually set?
Hello Community, Was wondering if those who are familiar with SLA's and reporting on them could help me out. Our NOC uses SLA's to see how long it takes between when an Incident comes in, and when it gets assigned to one of our guys. The amount of ...
I am trying to impliment JQuery inside a UI page below are the components of the UI page (I am following this walk through)http://constantinekrick.com/?p=290 I keep receiving an error when i place the code inside the HTML block. This is my first U...
Can I add UI macros to a form that is not a record producer? In the record producer there is an option to add UI macros but I do not see them on the actual form. I am trying to add an information area to a label. The available options that i kn...
