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Resolved! Importing different currency

Hey Guys,On the contract form, I have a currency field.I need to import the currency values which i get through excel sheet and they come in different currencies like 10 USD, 20 EUR, 20 GBP etc.When i tried importing them, all the values are coming a...

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Nik Amy by Tera Contributor
  • 2123 Views
  • 5 replies
  • 6 helpfuls

Custom Flow chart for Demo

Hello All,Is there a way to generate a Flow Chart right from a "Catalog Request for a Catalog Item" to "Purchase Order" to "Procurement" to "Asset Management" to "Assigning the Asset" to the Requested User?I need this for a Demo, so wanted to see if ...

usuglatwala by Tera Contributor
  • 1786 Views
  • 3 replies
  • 0 helpfuls

Apply template to Incident OnChange

Hi.I am a rank newbie at javascript and SNC--apologies in advance if this sounds dumb.When the help desk is working on a ticket, they may need to change an existing ticket to P1, or to open a new P1. When this happens, we want to apply a template to ...

shris by Kilo Contributor
  • 6428 Views
  • 12 replies
  • 1 helpfuls

Resolved! Barcode Scanning Integration

Hi, I was just wondering if anyone has any experience of implementing a barcode scanning solution to integrate with Service Now? I am really just looking for some sort of barcode scanner or app that will allow us to scan assets and their locations an...

emma_mullen by Kilo Contributor
  • 2831 Views
  • 1 replies
  • 0 helpfuls

Resolved! Bundled Models

I created a Bundled Model, with 4 assets; computer, monitor, mouse and keyboard. I assigned computer as the main component.How would I assign the Model to the user with all the 4 assets? I tried to assign the main component to a user, but the other 3...

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usuglatwala by Tera Contributor
  • 2317 Views
  • 4 replies
  • 2 helpfuls

Resolved! Extending user table to store additional attributes?

Summary:I have a client that is pushing to store any additional attributes for a user record that are custom (alternate phone, organization, etc) into a table that extends the user table.Reasoning:AFAIK -- Client has multiple instances for different ...

Cary5 by Mega Expert
  • 2634 Views
  • 3 replies
  • 1 helpfuls

Only one matching risk condition is applying, is that expected?

I created a Business Service called "Blah" and then associated some CI's to that business service.   I now go create a new Change Request, set the date for about an hour for now and pick a CI that is tied to the new business service.   When I click t...

aharper00 by Kilo Explorer
  • 1955 Views
  • 9 replies
  • 0 helpfuls

How to trigger additional approvals for change request based on date

Hey there forum...We are looking to add additional review for a change request that falls in a specific window or maintenance window. What would be the best way to process a "rule" to check upon submission of a change request if the Start Date and/ o...

robkat by Kilo Explorer
  • 1329 Views
  • 2 replies
  • 0 helpfuls

Resolved! create service catalog item via script

I have inherited a large catalog with about 400 requestable catalog items with workflows and variables.   I come from a service management, rather than development background, so whilst my JS skills are growing fast, I am still struggling to put fram...

philbool by Giga Expert
  • 4210 Views
  • 5 replies
  • 1 helpfuls

Resolved! Change the variable's label dynamically

Hello Everyone!!!!This is my project requirement that I am using the variable set - 'Requested For' in every SR. Exceptionally, in one SR, I have to change either its Label Name to "ID Name" or its Help Text that will lead to change in its behaviour ...

neetusingh by Giga Guru
  • 12667 Views
  • 8 replies
  • 6 helpfuls

Resolved! Close Task in Workflow Closed Skipped vs Closed Complete

I have a workflow with a Create Task activity that is set to "Wait for Completion."I would like to be able to transition to a different activity based on whether the task was marked "Closed Complete" or "Closed Skipped". I was looking into the "Add C...

Katie A by Mega Guru
  • 4061 Views
  • 2 replies
  • 2 helpfuls

Rack elevations via ServiceNow CMDB

We are currently running SN Dublin. We are working through defining our servers with their Room, Row, Rack and Rack U on each CI.We want to avoid using Excel spreadsheets to show our inventory\rack space management. And with the information captured ...

KCallaghan by Mega Contributor
  • 2763 Views
  • 6 replies
  • 0 helpfuls

Change the text colour of Incident number.

When the SLA is about to expire for a particular P1 incident, the colour of the Incident number text will change. This is only for tickets where the SLA is ticking, not for pending status incidents. Example: 3 hours SLA left: Orange2 hours SLA left: ...

gourav2 by Kilo Expert
  • 2580 Views
  • 5 replies
  • 1 helpfuls