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Resolved! Email Client Template - Outgoing email display name (Custom)

Hello,Help. Looking to set the Reply to field in an Email Client Template based on a Company. For example:Table: IncidentCondition: Company is ABCReply to: ABC SupportAlthough, I am able to put "ABC Support" in the template, when I receive the email,...

Desmo by Mega Guru
  • 2682 Views
  • 3 replies
  • 0 helpfuls

Resolved! Company Table

Hi AllCan core_company table be extended? Its doesn't show up in the list.I don't want to touch base table, and I need to add some new fields, so would want to create new company table and extend core_company.Is this possible?ThanksHardy

snow_hard252 by Kilo Contributor
  • 11164 Views
  • 4 replies
  • 2 helpfuls

Offline content from Knowledge Base in Servicenow

Hi ServicenowIn our Situation Management department at Arla Foods we strive to have 24/7 access to our knowledge. To be sure to have this, it is a big wish for us to have an offline edition of our knowledge base from ServiceNow. Is there an easy way ...

Jacob27 by Tera Contributor
  • 1896 Views
  • 3 replies
  • 4 helpfuls

Display URL link on form

Hi - Does anyone know if there is a way to display the URL of a form as a link on the open record? This is similar to the Copy URL option that is currently available on forms. I want to be able to display the URL link on the form instead of copying t...

tsam by Kilo Explorer
  • 9446 Views
  • 9 replies
  • 1 helpfuls

Resolved! First Day of the week

I have added the following System Property to have Sunday as the first day of the week: glide.ui.date_format.first_day_of_week I don't think I have entered the right value, but when I went to System Properties to change it, I did not see the property...

isalkin by Tera Contributor
  • 3267 Views
  • 2 replies
  • 1 helpfuls

Resolved! Managing categories between assignment groups

We have a lot of groups in our IT department. Some of them have their own requirements for tickets, and some of them don't; some of our groups use the category/subcategory stack (using the dropdown category field), and some of them don't. However, al...

robert_price by Giga Contributor
  • 2272 Views
  • 5 replies
  • 0 helpfuls

Resolved! ACLs - List Edit vs. Write

I have a custom application and table where the request is to prevent editing on the form while the status is 'on hold' BUT to allow specified users to make changes via list edit - providing they have the correct role.I'm very new to ACLs and I've go...

Sue Frost by Giga Guru
  • 6249 Views
  • 10 replies
  • 0 helpfuls

Resolved! Read Only Service Catalog Variables Except for One

I found a very nice script (http://www.servicenowguru.com/scripting/business-rules-scripting/variables-form-readonly/) to lock down variables on a Service Catalog task however there is one variable that I don't want locked down. I've tried a number o...

abrahams by Kilo Sage
  • 2335 Views
  • 6 replies
  • 0 helpfuls

Missing data from reports on TASKS

When I'm running reports my TASK's are not showing location, caller, and state. The fields are on the form. They pull in on reports for Incidents. The field is there but nothing is populating. I'm able to manually add them but wondering why they aren...

joel46 by Kilo Explorer
  • 1917 Views
  • 21 replies
  • 0 helpfuls

Resolved! Affected CI(s) to Change Request Form

Right now our Change Request forms asks for a single CI which is a required field.   For additional CI(s) (Bulk CI Changes) we are having users add them to the Affected CI Related List.   I produce the CAB reports and use the Change Request Form to r...

taddparris by Kilo Expert
  • 2248 Views
  • 3 replies
  • 0 helpfuls