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Assigning to Support Groups

Hi All,New to the community.   Please excuse my lack of knowledge on this subject, we have been using SN (Eureka) for a mere 3 months with much to learn.   We have "Assignment Group 1," which is our desktop first level support group for a particular ...

laison by Kilo Explorer
  • 3129 Views
  • 3 replies
  • 0 helpfuls

Confluence Integration

Does Service-now plan to provide Integration with Confluence in the future?

Pablo27 by Kilo Contributor
  • 6127 Views
  • 2 replies
  • 1 helpfuls

HP Service Manager Integration

I want to integrate HP Service Manager Integration such that when   i submit a form it will create a ticket in HP SM. I have very little knowledge of web services. so please make the explanation as descriptive as possible.

ravish2 by Giga Expert
  • 5055 Views
  • 4 replies
  • 0 helpfuls

SSO issue after adding X.509 Certificates

We are using ServiceNow Fuji version after adding JAVA Key Store certificate in X.509 Certificate our SSO fails .Error :----------------------------------------------------------------------------------------There was a problem accessing the site. Tr...

Alok Sahu by Tera Contributor
  • 2383 Views
  • 7 replies
  • 1 helpfuls

Determining who is subscribed to notification

Is there a way to determine who is subscribed to a notification? We are in the process of cleaning up our notifications list, and want to determine what is actually in use.

shembop by Tera Contributor
  • 2251 Views
  • 3 replies
  • 0 helpfuls

Resolved! Problems with watch list user permissions out of the box

While running some tests in preparation to roll out ServiceNow to our users next month, I noticed that when an end user is added to the watch list of an incident, they can open the incident in a read only state, which makes sense.However, they are al...

Password history

Hi,A client of ours requests to be able to verify the newly defined password against the previous 10 passwords that were used for that user. Passwords and historic passwords should be readable for no one, not even the user. Does anyone have any sugge...

w_bouwer by Mega Expert
  • 3059 Views
  • 6 replies
  • 0 helpfuls

Oracle OVM Discovery

Has anyone attempted to inventory Oracle OVM via Discovery? I'm afraid that we'll need to create our own Probes/Sensors for this. Thanks!

Auto generate warranty field based on purchase date

Hi All,I'm looking for the best way to go about auto generating information in a date field.When enter new assets, we would input the date of purchase for the laptop.   What we need to do then is have that populate the warranty expiration field based...

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License on Extended table

Hi All,If we extend task table and creating some application.Please let me know if end user access extended table and insert or update some data in extended tableit is required ITIL role or not.also let me know for this application we need itil licen...

Resolved! Request Number: Can we make it a link?

After creating a request we are sent to the Order Status page.    Within that page, you are given the REQ number. You have to copy and paste it into the search to pull it up.  Is there a way to make the number link to the ticket?

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shernandez7 by Mega Contributor
  • 1799 Views
  • 4 replies
  • 0 helpfuls