We are in the process of converting our service catalog to ServiceNow. In our current catalog, users are able to make a copy of a submitted request, make a few field changes and then submit the request as a new request. This saves the user a lot of t...
In our system we have a number of mails (notifications etc.) sent to requesters, suppliers, ... Is it per-default possible to re-send a certain mail (e.g. point on it, and click)? In the "activity" tab, we can point in the +-icon and see the mail -...
Hi SNow Community Can you give me some advice on what is the best way to handle data sources if using multiple OU definitions for LDAP setup. Can I specify the same Import set table for different OUs, as they will use the same transform map? I'm as...
Is there a possibility of allowing ACL WRITE/CREATE permission based on view? I have created a view called "End to End Support" within cmdb_ci_service table. The idea is to allow users to have a WRITE permission if they have a certain role and they c...
I need to exclude virutal machines from being created as assets. I have added && current.virutal != TRUE to the end of the condition that was already in place in the Create Asset on insert business rule. (current.asset.nil() || (current.asset.ci ...
Hello, I am building an integration that makes updates to existing Incident records. We are only updating the State, Work Notes and Assigned To. I've created a temp table that extends the Import Set Row table and added 4 fields: State, Work Notes, ...
Now the holiday period is approaching I am getting requests from people to give their roles (budget approver, change coordinator etc) to another person - but only for the 2-3 weeks that they are away. I can manually change it on the first day, then...
Hi,Can we create a icon(image) on clicking on a button?My Requirement is I have created a Button using UI Action, on clicking it will redirect to a UI page, but as there is a complex Query in that UI page it is taking a bit long time. Mean while ther...
I think this has been asked before but I couldn't remember if it got answered specifically - Is there an OOB way to quickly create child or essentially duplicate tickets off of one ticket that may be about to be resolved? When processing new hires ...
Hi Everyone - Can anyone please tell me how can I disable a report. I mean - I want to make some reports "Deactivated" thus no one can see the reports. Thanks in advance!!
Hi, I'm looking on some basic "how to" to add a calculated field to a table. I know a bit of how to do this, but I did not find anything like this in the Wiki. I've got the Eureka version. I know that generally one creates a new field on the f...
Hi, Our loadbalancer (F5 Big) is doing health checks via a http session every 5 sec. This seems to lock the session into Catalina's session manangement (example below) for 120 minutes (glide.ui.session_timeout = 120) This causes the JVM to be fil...
I'm trying to supply referring url information to an SSO provider for a single sign on solution. The wiki (http://wiki.servicenow.com/index.php?title=External_Authentication_(Single_Sign-On_-_SSO) implies that a TARGET parameter will get appended t...
Here's a question. In a domain separated environment, we have the following domain structure: TOP - Us - Customers - Customer 1 - Customer 2 Us is well us the MSP company, Customers is the domain...
Out of the Box, ServiceNow automatically creates an e-mail notification device called "Primary email" from the sys_user.email field. Is there a way to do the same thing for cell phones? I have sys_user.mobile_phone automatically pulled in through...
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